Speech and Language Therapy Administrator

Job summary

Cornwall Partnership NHS Foundation Trust are looking for a full time administrator to join the Adult Speech and Language therapy team.The roles will be based at Helston Health Centre, providing administrative support to the service and its clinical staff across the county.Daily tasks will be varied but will include undertaking the initial administrative stages of patient registration and triage for new Speech and Language Therapy (SLT) patients, communicating with service users, signposting patients and staff, and managing the Speech and Language Therapy email accounts, and phone lines.

Main duties of the job

Duties and Responsibilities will include:o Making appointments using relevant patient information system.o Typing correspondence including administrative support to SLT Team. Printing of letters to Consultants and GPs and other healthcare professionals.o Answering telephone calls, checking email and phone messages, using acquired knowledge and judgement in actioning appropriately. Requirement to work to strict standard operating procedure and ensure contemporaneous record of event.o Co-ordination of complaints and ability to exercise own judgement when dealing with enquiries, knowing when to manage the enquiry personally and when to refer to manager.o Managing your own diary and prioritise work.o Maintain adequate stock levels of appropriate supplies for the locations covered, including ordering of stock.o Discharge patients from active caseloads as directed by the clinical team.o Assist team in the collection of information for various audits.o Use reporting systems to log any maintenance/equipment testing requirements as directed by team lead

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.