Administrator

Job summary

We are looking for an enthusiastic part-time administrator to join the Community Therapy Team who work across Community and Hospital Inpatients within North Cornwall.

We are a small friendly team comprising ofphysiotherapists, occupational therapists, support workers and two other administrators. You will be based in Carew House at Bodmin but will work flexibly across other sites as required. You will use a range of electronic systems in administratively supporting the team as well as managing stock, ordering as required and assisting with note taking where needed. Inward referrals accepted from a range of professionals to include GPs, Consultants and other health professionals. Training in the various electronic systems will be provided.

The successful applicant will be organised, articulate and with an excellent telephone manner. They should have the ability to maintain composure when dealing with challenging situations.

Main duties of the job

The purpose of the post is:

Initial clerical stage of patient triage assessment for all new patients to team. To provide a professional administrative support service to the Therapy Team within a specific locality area which supports them by resourcing administrative aspects of the work flow allowing clinicians to focus on the priorities of their role. ? To ensure smooth processing of referrals through the department and keeping people informed as appropriate (i.e. the team, patient or referrer) of any developments or problems regarding timing of interventions including equipment ordering/delivery and organisation of ongoing care. To liaise with Adult Community Services colleagues and representatives of other organisations involved, to provide efficient and effective communication with the aim to expedite patients' progress through their care pathway. To provide admin and clerical support for the team as required.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.