Job summary
An exciting opportunity has arisen to join St George's South-West Thames Centre for Genomics Virtual Family History Clinic service as a Family History Patient Pathway Coordinator on a Fixed term post to cover maternity leave until mid-October 2026.
This role is key to the delivery of an innovative service of a virtual family history moderate risk clinic hosted by our South-West Thames Centre for Genomics, aimed at providing assessment to patients within South West Thames Centre for Genomics region and beyond, covering a population of over 7 million people.
Main duties of the job
We are looking for an experienced coordinator or administrator who will be one of the points of contact and provide expert administrative and coordination support essential to the delivery of the pilot and its pathway. You will work as part of the Virtual Family History Administration Team with a role focused on ensuring that family history patient pathways are effectively managed. Your responsibilities will encompass a broad range of activities, such as answering queries and problem solving for the team, managing the tracking process for patients requiring ongoing investigation, monitoring the administrative processes to ensure operational targets are adhered to with regards to communication of results to patients and referring providers. You will provide timely and appropriate interaction with patients who require investigations or onwards referrals, liaising with other Trust departments and other hospitals to facilitate this. You will have the ability to work in a busy atmosphere, a professional demeanour, and a friendly disposition.
About us
About the South-West Thames Centre for Genomics:
We provide an integrated clinical genetics service for individuals or families who have or are at risk of having a genetic disorder, based at St George's. The service comprises a team of clinical staff, including consultant geneticists, genetic counsellors, and specialist registrars supported by an operational administrative function. The Virtual Family History Clinic provides family history assessments for individuals at increased risk to develop cancer based on family history.
About St George's:
With over 9,000 dedicated staff caring for patients around the clock, we are the largest healthcare provider in southwest London.
Our main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.
As well as acute hospital services, we provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.
Job description
Job responsibilities
Please see attached the job description for more details on the main responsibilities for this role.
Job description
Job responsibilities
Please see attached the job description for more details on the main responsibilities for this role.
Person Specification
Education / Qualifications
Essential
- Minimum of 5 G.C.S.E. grade C in English and Maths or equivalent
- Educated to A level or equivalent standard
- Evidence of on-going continuous personal development (CPD) and training
- Computer Literacy Course e.g. ECDL
Desirable
Knowledge / Ability
Essential
- Experience of using full range of IT systems and patient data systems (including advanced understanding of MS Office packages
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Knowledge of medical terminology appropriate to specialism including speciality specific patient pathways
- Experience of prioritising own workload in a highly pressurised working environment.
- Ability to handle patient data and information in a confidential manner
Desirable
- Ability to deal with anxious patients and/ or their carers
- Experience of working in an NHS environment.
- Knowledge and understanding of the importance of equal opportunities
Personal Qualities
Essential
- Ability to build strong relationships with colleagues at all levels making a positive contribution to effective multidisciplinary team working.
- Excellent interpersonal skills with the ability to communicate effectively with people at all levels.
- Ability to plan, prioritise and delegate workload whilst having flexible approach to shift patterns
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
Person Specification
Education / Qualifications
Essential
- Minimum of 5 G.C.S.E. grade C in English and Maths or equivalent
- Educated to A level or equivalent standard
- Evidence of on-going continuous personal development (CPD) and training
- Computer Literacy Course e.g. ECDL
Desirable
Knowledge / Ability
Essential
- Experience of using full range of IT systems and patient data systems (including advanced understanding of MS Office packages
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Knowledge of medical terminology appropriate to specialism including speciality specific patient pathways
- Experience of prioritising own workload in a highly pressurised working environment.
- Ability to handle patient data and information in a confidential manner
Desirable
- Ability to deal with anxious patients and/ or their carers
- Experience of working in an NHS environment.
- Knowledge and understanding of the importance of equal opportunities
Personal Qualities
Essential
- Ability to build strong relationships with colleagues at all levels making a positive contribution to effective multidisciplinary team working.
- Excellent interpersonal skills with the ability to communicate effectively with people at all levels.
- Ability to plan, prioritise and delegate workload whilst having flexible approach to shift patterns
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
