St George's University Hospitals NHS Foundation Trust

Modality Co-ordinator

The closing date is 22 September 2025

Job summary

Job Summary

  • To help with patient Radiology bookings at various communitydiagnostic sites, monitoring their pathways, referrals, requests,and all coordination required to safely treat patients.
  • To monitor modality booking lists and diaries, ensuring patientswho require more specific procedures/scans are booked, alsoto provide administrative support to the admin and clerical team.

Main duties of the job

Main Duties/Key Results Areas:

  • To act as point of contact for patients and their representatives who contact the modalities.
  • To help book and arrange for patients to be seen at sites under the Community Diagnostic Community hub and in St George's Radiology.
  • To ensure that the electronic appointment work list is updated and monitored, that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed and retrieved from all sites where the patients are imaged.
  • To ensure images are on our PACS system when scanned at other sites.
  • To ensure that relevant patient data is recorded accurately in a complete and confidential manner in accordance with Trust policy.
  • The post holder will work closely with the St George's trust Superintendent Radiographers who are liaising with other diagnostic sites to assist with patient pathways and imaging wait times.
  • Post holder will be responsible for checking certain functions (for example renal function), bloods before patient is imaged at specific sites.
  • To supervise Admin Assistants
  • To assist other Modality Coordinators in Radiology if required.

About us

St George's University Hospitals NHS Foundation Trust provide services from two main hospitals, St George's Hospital and Queen Mary's Hospital, and two health centres, St Johns Therapy Centre, and The Nelson Centre.

With over 9,000 dedicated staff caring for patients around the clock, we are the largest healthcare provider in southwest London.

Our main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.

As well as acute hospital services, we provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.

St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.

The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma.

Details

Date posted

08 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,546 to £32,207 a year p.a. pro rata inclusive of HCAS (Inner)

Contract

Permanent

Working pattern

Full-time

Reference number

200-NN-7338278-A&C-Z

Job locations

St George's University Hospital

Blackshaw Rd

London

SW17 0QT


Job description

Job responsibilities

**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**

Job description

Job responsibilities

**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**

Person Specification

Qualifications and Training

Essential

  • Good general education with evidence of literacy, numeracy, and IT competence (e.g., GCSEs or equivalent)

Desirable

  • Team Leader qualification or Advanced Administration qualification
  • Educated to Diploma or Degree level

Experience

Essential

  • Experience coordinating or managing appointment diaries or service lists.
  • Experience handling patient/customer queries and managing calls professionally
  • Experience working across teams or departments to coordinate services
  • Experience working independently, using initiative and escalating when appropriate

Desirable

  • NHS experience
  • Experience of working in Radiology
  • Experience supporting service improvement (e.g., audits, project input, pathway reviews)

Skills

Essential

  • Proficient use of MS Office (particularly Word, Excel)
  • Strong verbal and written communication
  • Ability to manage workload, meet deadlines, and stay organised under pressure
  • Ability to support meetings or admin tasks such as collating data or producing reports

Knowledge

Essential

  • Understanding of patient confidentiality and data protection
  • Familiarity with NHS systems (PAS, EPR, Soliton, iClip, PACS) or equivalent
  • Awareness of NHS access targets (e.g. RTT, cancer pathways)
  • Awareness of patient pathways and coordination needs in a hospital or community setting
Person Specification

Qualifications and Training

Essential

  • Good general education with evidence of literacy, numeracy, and IT competence (e.g., GCSEs or equivalent)

Desirable

  • Team Leader qualification or Advanced Administration qualification
  • Educated to Diploma or Degree level

Experience

Essential

  • Experience coordinating or managing appointment diaries or service lists.
  • Experience handling patient/customer queries and managing calls professionally
  • Experience working across teams or departments to coordinate services
  • Experience working independently, using initiative and escalating when appropriate

Desirable

  • NHS experience
  • Experience of working in Radiology
  • Experience supporting service improvement (e.g., audits, project input, pathway reviews)

Skills

Essential

  • Proficient use of MS Office (particularly Word, Excel)
  • Strong verbal and written communication
  • Ability to manage workload, meet deadlines, and stay organised under pressure
  • Ability to support meetings or admin tasks such as collating data or producing reports

Knowledge

Essential

  • Understanding of patient confidentiality and data protection
  • Familiarity with NHS systems (PAS, EPR, Soliton, iClip, PACS) or equivalent
  • Awareness of NHS access targets (e.g. RTT, cancer pathways)
  • Awareness of patient pathways and coordination needs in a hospital or community setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St George's University Hospital

Blackshaw Rd

London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St George's University Hospital

Blackshaw Rd

London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager

Vivek Kalia

vivek.kalia@stgeorges.nhs.uk

02087251173

Details

Date posted

08 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,546 to £32,207 a year p.a. pro rata inclusive of HCAS (Inner)

Contract

Permanent

Working pattern

Full-time

Reference number

200-NN-7338278-A&C-Z

Job locations

St George's University Hospital

Blackshaw Rd

London

SW17 0QT


Supporting documents

Privacy notice

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