Job summary
The post holder will work as part of the Clinical Genetics Administration Team with a role focused on ensuring that Genetic patient pathways are effectively managed. You will be responsible for the booking and management of patient appointments in clinics at various hospital locations. You will also be responsible for monitoring and replying to queries via email and the telephone, liaising with internal and external colleagues. You will the ability to work in a busy atmosphere, have a professional demeanour and a friendly disposition.
Main duties of the job
We are looking for an enthusiastic, conscientious and efficient person to integrate with the current team and provide proficient and effective administrative service. The post holder will be responsible for booking appointments and clinics, monitoring and responding to incoming emails and telephone queries, scanning documents into the Genetics database Geneworks and updating information on this when necessary.
The successful candidate should have an excellent standard of written English, a professional telephone manner and have the ability to manage their workload with minimum supervision. Attention to detail is a must as are good IT skills and time management.
They will join a friendly and hardworking team playing an instrumental part in the smooth running of the department; therefore a positive attitude and flexibility is essential.
We would love to hear from candidates with NHS experience although we would also like to hear from those that can show flexibility and a range of transferable skills.
We value our diverse workforce and consider all applicants on the ground of their ability to do the job.
About us
St. George's University Hospitals NHS Foundation Trust is the regional specialist care provider for South West London, Surrey and beyond. The trust provides a high quality, comprehensive range of health services from leading edge tertiary and trauma care to community services.
With national and regional referrals added to our local 3.5m catchment, we serve a population of around 5m.
Co-located with St George's, University of London and with both organisations now in a formal strategic alliance with King's Health Partners, the trust delivers with its partners high quality research and education both of which contribute to the healthcare provision of tomorrow.
The South West Thames Centre for Genomic Medicine is based at St George's University Hospital in Tooting and provides an integrated clinical and genetic laboratory service to a population of more than 3.5 million across South West London, Surrey and West Sussex. St. George's is a partner organisation in the South East Genomic Medicine Service Alliance and the South East Genomic Laboratory Hub (GLH).
Job description
Job responsibilities
- To monitor urgent referrals of patients and book appointments as necessary, co-ordinating patients requests, clinical priority (as instructed by clinicians) and staff clinic calendars.
- To liaise with patients/families to arrange appointments as directed by the clinical team.
- To ensure all requested appointments are booked within agreed time frames, whilst tracking and notifying appropriate clinicians where patient has not attended.
- To have a sound understanding of 18 week waiting times, targets and to work proactively to ensure that all targets are maintained. The post holder must ensure that all potential breaches of waiting times targets are escalated to departmental managers in a timely manner.
- Work with admin staff in other departments or hospitals to ensure clinic lists are correct and up to date, relaying any changes to clinic location etc. to affected clinicians and colleagues.
- Respond to patient telephone queries of an administrative nature and discuss with clinical team when appropriate.
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
**This vacancy may close before the current listed closing date if enough suitable applications are received. You are advised not to delay submitting your completed application**
Job description
Job responsibilities
- To monitor urgent referrals of patients and book appointments as necessary, co-ordinating patients requests, clinical priority (as instructed by clinicians) and staff clinic calendars.
- To liaise with patients/families to arrange appointments as directed by the clinical team.
- To ensure all requested appointments are booked within agreed time frames, whilst tracking and notifying appropriate clinicians where patient has not attended.
- To have a sound understanding of 18 week waiting times, targets and to work proactively to ensure that all targets are maintained. The post holder must ensure that all potential breaches of waiting times targets are escalated to departmental managers in a timely manner.
- Work with admin staff in other departments or hospitals to ensure clinic lists are correct and up to date, relaying any changes to clinic location etc. to affected clinicians and colleagues.
- Respond to patient telephone queries of an administrative nature and discuss with clinical team when appropriate.
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
**This vacancy may close before the current listed closing date if enough suitable applications are received. You are advised not to delay submitting your completed application**
Person Specification
Education / Qualifications
Essential
- Minimum of 5 G.C.S.E. grade C in English and Maths or equivalent.
- Evidence of on-going continuous personal development (CPD) and training
Desirable
- Educated to A level or equivalent standard
Knowledge / Ability
Essential
- Experience in a patient / customer / guest facing role
- Experience of using Microsoft Office - Word, Excel & Outlook and other databases
- Experience of prioritising own workload in a highly pressurised working environment
- Excellent telephone skills
Desirable
- Experience of working for the NHS and Hospital databases
- Understanding of patient pathways and targets
Personal Qualities
Essential
- Ability to build strong relationships with colleagues at all levels making a positive contribution to effective multidisciplinary team working.
- Excellent interpersonal skills with the ability to communicate effectively with people at all levels.
Person Specification
Education / Qualifications
Essential
- Minimum of 5 G.C.S.E. grade C in English and Maths or equivalent.
- Evidence of on-going continuous personal development (CPD) and training
Desirable
- Educated to A level or equivalent standard
Knowledge / Ability
Essential
- Experience in a patient / customer / guest facing role
- Experience of using Microsoft Office - Word, Excel & Outlook and other databases
- Experience of prioritising own workload in a highly pressurised working environment
- Excellent telephone skills
Desirable
- Experience of working for the NHS and Hospital databases
- Understanding of patient pathways and targets
Personal Qualities
Essential
- Ability to build strong relationships with colleagues at all levels making a positive contribution to effective multidisciplinary team working.
- Excellent interpersonal skills with the ability to communicate effectively with people at all levels.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
