Job summary
St George's University Hospitals NHS Foundation Trust provide services from two main hospitals, St George's Hospital and Queen Mary's Hospital, and two health centres, St Johns Therapy Centre, and The Nelson Centre.With over 9,000 dedicated staff caring for patients around the clock, we are the largest healthcare provider in southwest London.
Main duties of the job
The post holder will be expected to manage the team of administrative staff, ensuring equitable workload distribution and excellent standards of administrative support across the teams. The Service Manager and Deputy General Manager will support the post holder in the management of more complex HR issues. The post holder will also lead on management of the patient tracking lists (PTLs) in line with national 18 week RTT guidelines, attend weekly theatre operational meetings with service manager. The post holder will, as part of their role, will need to investigate, resolve and correct data quality issues identified via the RTT
The post holder will work closely with the patient pathway coordinators, outpatient bookings team and the central booking service, the Neuroscience administrative and nursing team, the 18 weeks team, Neurosurgeon and Pain consultants and junior doctors It is vital therefore that the post holder is confident, organised and diligent to foster strong relationships with all of the above teams and more.
We are looking for someone with previous experience of leading a team of staff. This person should also have a good standard of education and experience in outpatients or an operational service within the trust. You should be IT literate with experience of using hospital patient administration systems and must also have experience in capacity and demand challenges and waiting list management
About us
St George's University Hospitals NHS Foundation Trust provide services from two main hospitals, St George's Hospital and Queen Mary's Hospital, and two health centres, St Johns Therapy Centre, and The Nelson Centre.With over 9,000 dedicated staff caring for patients around the clock, we are the largest healthcare provider in southwest London.
Our main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.
Job description
Job responsibilities
*****Please see the attached supporting document which contains more information about the role*****
Person specification Qualifications Essential criteria
- Educated to an A level or higher standard.
- Must have GCSE level C or above in Maths and English or equivalent qualification
- Computer literate in Microsoft Office
- Evidence of on-going professional development/attending courses
Desirable criteria
- 3 years operational and/or project management experience
Experience Essential criteria
- 2 or more years experience in a senior administrative or junior management role within an NHS setting
- Previous experience in a patient/customer facing role
- Experience of RTT waiting list management
Desirable criteria
- Previous experience in an operational or project management role. Previous staff management and financial management
- Knowledge of Iclip
Skills Essential criteria
- Ability to work autonomously and on own initiative.
- Ability to develop and implement business policies for their own area.
- IT skills including Microsoft Office
- Able to interpret complex information in order to act upon and disseminate to others
Knowledge Essential criteria
- Demonstrate an understanding of the concept of clinical governance.
- Understand the principles of waiting list management and how to ensure that patients are brought in the appropriate order.
- Understanding of junior doctor rota working and implications of changes.
- Ability to prioritise tasks in the face of competing demands.
Other Essential criteria
- Basic influencing skills with the ability to enthuse
- Political astuteness in understanding and working with complex policy and diverse interest groups
- Common sense in knowing when to brief line senior managers and escalate issues
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
- A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
Job description
Job responsibilities
*****Please see the attached supporting document which contains more information about the role*****
Person specification Qualifications Essential criteria
- Educated to an A level or higher standard.
- Must have GCSE level C or above in Maths and English or equivalent qualification
- Computer literate in Microsoft Office
- Evidence of on-going professional development/attending courses
Desirable criteria
- 3 years operational and/or project management experience
Experience Essential criteria
- 2 or more years experience in a senior administrative or junior management role within an NHS setting
- Previous experience in a patient/customer facing role
- Experience of RTT waiting list management
Desirable criteria
- Previous experience in an operational or project management role. Previous staff management and financial management
- Knowledge of Iclip
Skills Essential criteria
- Ability to work autonomously and on own initiative.
- Ability to develop and implement business policies for their own area.
- IT skills including Microsoft Office
- Able to interpret complex information in order to act upon and disseminate to others
Knowledge Essential criteria
- Demonstrate an understanding of the concept of clinical governance.
- Understand the principles of waiting list management and how to ensure that patients are brought in the appropriate order.
- Understanding of junior doctor rota working and implications of changes.
- Ability to prioritise tasks in the face of competing demands.
Other Essential criteria
- Basic influencing skills with the ability to enthuse
- Political astuteness in understanding and working with complex policy and diverse interest groups
- Common sense in knowing when to brief line senior managers and escalate issues
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
- A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
Person Specification
Skills
Essential
- Must have proven I.T skillset, to handle various spreadsheets and Microsoft/NHS software.
- Must have proven skillset of leadership, managing or leading teams in fast paced enviroments.
- Must have proven skillset of working on own initiative and looking for improvements
Desirable
- Desirable if they have used NHS software (iClip, PAS, EPIC, Soliton ETC)
Experience
Essential
- Several years experience in a patient/customer facing enviroment
- Working along side people/teams and roles of a variety of professional backgrounds
- Experience in an operational/leadership or project management role
Desirable
- Previous financial management
- Previous experience of working in an NHS or other Healthcare setting
- Previous experience of working with patient wait lists (PTL)
Qualifications and Training
Essential
- Minimum 5 GCSE including Mathematics and English.
Desirable
- Formal, academic, or other managerial qualification or courses.
- Any other further study linked to elements of this job role
- AS/A Level, Diploma, Guilds or Degree level study
Person Specification
Skills
Essential
- Must have proven I.T skillset, to handle various spreadsheets and Microsoft/NHS software.
- Must have proven skillset of leadership, managing or leading teams in fast paced enviroments.
- Must have proven skillset of working on own initiative and looking for improvements
Desirable
- Desirable if they have used NHS software (iClip, PAS, EPIC, Soliton ETC)
Experience
Essential
- Several years experience in a patient/customer facing enviroment
- Working along side people/teams and roles of a variety of professional backgrounds
- Experience in an operational/leadership or project management role
Desirable
- Previous financial management
- Previous experience of working in an NHS or other Healthcare setting
- Previous experience of working with patient wait lists (PTL)
Qualifications and Training
Essential
- Minimum 5 GCSE including Mathematics and English.
Desirable
- Formal, academic, or other managerial qualification or courses.
- Any other further study linked to elements of this job role
- AS/A Level, Diploma, Guilds or Degree level study
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
