St George's University Hospitals NHS Foundation Trust

Overseas and Private patients officer

The closing date is 14 July 2025

Job summary

The Overseas and Private Patient department is looking to recruit a new member to the Team. We are look for an enthusiastic and self-motivated individual to join our department. You will be responsible for delivering a high-quality service for Overseas and private patients attending for appointments or admissions across the Trust. The role will require you to have a good understanding of the DOH regulations for Overseas visitors and Private Healthcare service. The successful individual will be required to assist in promoting and marketing the private patient service to internal and external contacts and will have responsibility for the day-to-day financial management of Overseas and Private income from chargeable patients within your remit.

Main duties of the job

To have a thorough understanding of the regulations for Overseas Patients as laid down by the Department of Health and ensure that all office practice and procedures are consistent with these.

To be aware of and implement all changes as directed from the Department of Health in relation to overseas visitors within an NHS Trust.

To oversee EHIC and over £500 reporting to the Department of Health and the management of junior staff to correlate this information

To be involved in the training and updating of staff groups across the Trust on policies and procedures relating to overseas visitors. To ensure consistency in applying these policies is maintained across the Trust.

To represent the Trust at the National Overseas Visitors Group to share

To be fully versant in Private Patient Policy and Procedures.

To Provide a "meet and greet' Service to Private Patients.

To ensure that self-paying patients have paid fully in advance of any treatment provided.

To understand Service Contracts / Agreements that are in existence with external organisations for the provision of Private Patient treatment.

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Date posted

04 July 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,964 to £43,780 a year None

Contract

Permanent

Working pattern

Full-time

Reference number

200-NN-7238585-A&C-Z

Job locations

St Georges Hospital

Blackshaw Rd

Tooting

SW17 0QT

Job description

Job responsibilities

Main Duties Overseas

1. To have a thorough understanding of the regulations for Overseas Patients as laid down by the Department of Health and ensure that all office practice and procedures are consistent with these.

2. To be aware of and implement all changes as directed from the Department of Health in relation to overseas visitors within an NHS Trust.

3. To assist in the maintenance and development of office procedures and identify areas for improvement. To assist in the continued development of computerisation of the department for improved efficiency and accurate costing, in close consultation with the General Manager.

4. To assist in the provision of statistical data relating to areas of responsibility, to correlate figures as required by consultants, managers and departments. To provide statistical information that is not available on iclip or SBS that is contained in a unique overseas database system.

5. To work closely with CCGs and Head of Contracts to compile statistical lists and Data around risk share.

6. To oversee EHIC and over £500 reporting to the Department of Health and the management of junior staff to correlate this information.

7. To liaise as required with all appropriate external organisations to ensure the correct management for all overseas visitors seen on the at St. Georges site.

8. To be involved in the training and updating of staff groups across the Trust on policies and procedures relating to overseas visitors. To ensure consistency in applying these policies is maintained across the Trust.

9. To represent the Trust at the National Overseas Visitors Group to share practical issues relating to the implementation of new guidance relating to entitlement to NHS care and debt recovery and management of overseas visitors

10. To refer cases of suspected fraud linked to patients obtaining NHS care who are not entitled and who are classified as overseas visitors to the Trust fraud prevention team

11. To develop and implement training sessions that will inform staff on how to implement stage 1 questions to establish a patients entitlement to NHS care/how to notify the overseas visitor team of a suspected overseas visitor.

12. To train and mentor overseas visitor officer to manage difficult and challenging situations with tact, empathy and diplomacy and to resolve such issues in timely manner.

13. To have experience of complex language barriers, and to understand the use of interpreters, language lines, Google translate.

14. To adopt responsibility for the training and development of the overseas visitor officer

15. To take on lead responsibility for overseas visitor income recovery, alongside the General Manager and Credit Management to implement debt recovery proceedings against specific overseas visitor cases.

16. To contribute directly to the development and implementation of a new and robust overseas visitor management policy across the Trust, based upon the clinical principles of Stabilise, Treat and Discharge; To help update this policy on an annual basis and monitor the degree of implementation and immediately escalate any issues that prevent full implementation of the new policy, this carries significant responsibility and will involve the management of challenging discussions with clinicians who may resist implementing certain aspects of the policy

17. To have a clear understanding of Service Contracts / Agreements that are in existence with overseas organisations.

Main Duties Private Patients

18. To ensure that all consultants undertaking Private Practice at St Georges, and their private secretaries are aware of procedure for managing these patients

19. To cross-cover the private patients administrative functions of pre-authorisation of entitlement to treatment, patient registration, liaison with admitting consultants and invoicing of purchasers.

To be fully versant in Private Patient Policy and Procedures.

To Provide a meet and greet Service to Private Patients.

22. To ensure that self-paying patients have paid fully in advance of any treatment provided.