Job summary
The post holder will be responsible for providing high quality administrative support to the Bowel Cancer Screening (BCS) Team. They will be responsible for monitoring and preparing Specialist Screening Practitioner (SSP) clinic appointments using the Bowel Cancer Screening System (BCSS/Open Exeter), as well as booking FIT BCS day case appointments on ICLIP electronic patient record system (Cerner). They will provide comprehensive and effective monitoring and validation of information required for the BCS team locally, NHSE, London Screening Quality Assurance and the National Office and produce audits and reports as required.
Main duties of the job
Bowel Cancer Screening Programme Administrator
NHS AfC: Band 4
The South West London Bowel Cancer Screening Service is inviting applications for an experienced administrator who is flexible, forward thinking, motivated and committed to joining our vibrant team, as we expand our services with the evolution of FIT Screening across the South West London region.
The South West London Bowel Cancer Screening Programme currently delivers screening services from 2 sites - St George's Hospital and Queen Mary's Hospital (Roehampton). Our hub Screening Centre is based within the Endoscopy Department at St George's University Hospital.
As a key member of the Bowel Cancer Screening administrative team, you will be responsible for providing high quality administrative support to your colleagues and the Bowel Screening nursing team. As you will be working in such a fast paced and ever changing environment, good organisational and prioritisation skills are crucial for this role, in addition to the ability to adapt to change. Excellent communication skills are required for this role as you will be regularly liaising with both clinical and admin teams within the department and the Trust. Experience in using complex IT systems is essential as this role is heavily based on the use of various IT software and platforms.
About us
With nearly9,000 dedicated staff caring for patients around the clock, they are the largest healthcare provider in southwest London.Their main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.As well as acute hospital services, they provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases. The trust also provides a nationwide state-of-the-art endoscopy training centre.
Job description
Job responsibilities
The post holder will be responsible for providing high quality administrative support to the Bowel Cancer Screening (BCS) Team. They will be responsible for monitoring and preparing Specialist Screening Practitioner (SSP) clinic appointments using the Bowel Cancer Screening System (BCSS/Open Exeter), as well as booking FIT BCS day case appointments on ICLIP. centrally through the BCSS/Open Exeter IT system as well as ICLIP. They will provide comprehensive and effective monitoring and validation of information required for the BCS team locally, NHSE, London Screening Quality Assurance and the National Office and produce audits and reports as required.
*****Please see the attached supporting document which contains more information about the role*****
Job description
Job responsibilities
The post holder will be responsible for providing high quality administrative support to the Bowel Cancer Screening (BCS) Team. They will be responsible for monitoring and preparing Specialist Screening Practitioner (SSP) clinic appointments using the Bowel Cancer Screening System (BCSS/Open Exeter), as well as booking FIT BCS day case appointments on ICLIP. centrally through the BCSS/Open Exeter IT system as well as ICLIP. They will provide comprehensive and effective monitoring and validation of information required for the BCS team locally, NHSE, London Screening Quality Assurance and the National Office and produce audits and reports as required.
*****Please see the attached supporting document which contains more information about the role*****
Person Specification
Qualification
Essential
- Good general education including GCSE in Maths or English (or equivalent)
Desirable
- AMSPAR Diploma (or equivalent business and admin NVQ
- Customer Care course (or equivalent experience)
- Typing 45 WPM minimum
Experience
Essential
- Relevant administration experience of which at least 1 year in a hospital or similar environment
- Experience in establishing/maintaining robust systems
- Experience of public liaison
Desirable
- Experience of working in a multi-cultural environment
- Experience of working within the NHS
Skills
Essential
- Ability to work unsupervised and use own initiative
- Computer/word processing skills including ability to use Excel, Access and PowerPoint
- Excellent communication and interpersonal skills
- Ability to independently take responsibility for resolving problems e.g. capacity problems and ensuring positive outcome
- Analytical skills including experience of data collection and producing reports
- Ability to independently prioritise workload and work to strict deadlines.
- Ability to prioritise other's workloads when necessary
- Excellent independent organisational and planning skills
- Ability to generate own routine correspondence
- Experience of learning new IT skills and technology
- Ability to adapt to a changing environment
Knowledge
Essential
- Knowledge of medical terminology
- Excellent knowledge of a range of database tools
- Good knowledge of patient booking systems and of all relevant NHS waiting times targets
- Knowledge and experience of office management
- Knowledge of requirements of confidentiality and the Data Protection Act
Desirable
- Knowledge of NHS complaints procedure
- Understanding of demand and capacity planning
- Knowledge of Bowel Cancer Screening Programme
Other Qualities
Essential
- Good time management
- Ability to remain calm under pressure and adapt to shifting priorities
- Self-motivated with the ability to adapt to shifting priorities
- To be able to work as part of the team
- Professional appearance and manner
- Ability to show empathy to patients and colleagues
Person Specification
Qualification
Essential
- Good general education including GCSE in Maths or English (or equivalent)
Desirable
- AMSPAR Diploma (or equivalent business and admin NVQ
- Customer Care course (or equivalent experience)
- Typing 45 WPM minimum
Experience
Essential
- Relevant administration experience of which at least 1 year in a hospital or similar environment
- Experience in establishing/maintaining robust systems
- Experience of public liaison
Desirable
- Experience of working in a multi-cultural environment
- Experience of working within the NHS
Skills
Essential
- Ability to work unsupervised and use own initiative
- Computer/word processing skills including ability to use Excel, Access and PowerPoint
- Excellent communication and interpersonal skills
- Ability to independently take responsibility for resolving problems e.g. capacity problems and ensuring positive outcome
- Analytical skills including experience of data collection and producing reports
- Ability to independently prioritise workload and work to strict deadlines.
- Ability to prioritise other's workloads when necessary
- Excellent independent organisational and planning skills
- Ability to generate own routine correspondence
- Experience of learning new IT skills and technology
- Ability to adapt to a changing environment
Knowledge
Essential
- Knowledge of medical terminology
- Excellent knowledge of a range of database tools
- Good knowledge of patient booking systems and of all relevant NHS waiting times targets
- Knowledge and experience of office management
- Knowledge of requirements of confidentiality and the Data Protection Act
Desirable
- Knowledge of NHS complaints procedure
- Understanding of demand and capacity planning
- Knowledge of Bowel Cancer Screening Programme
Other Qualities
Essential
- Good time management
- Ability to remain calm under pressure and adapt to shifting priorities
- Self-motivated with the ability to adapt to shifting priorities
- To be able to work as part of the team
- Professional appearance and manner
- Ability to show empathy to patients and colleagues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
