Go back
St George's University Hospitals NHS Foundation Trust

Transport Assessment & Booking Facilitator

Information:

This job is now closed

Job summary

The Transport Assessment and Booking Facilitator will be responsible for managing the patient transport assessment and booking process within a healthcare setting. This role acts as the first point of contact for the Transport Assessment and Booking Service, ensuring that patients receive the appropriate level of service for their transport needs.

Please be advised that this advert may close early should we receive a high volume of applications.

Main duties of the job

We are seeking a highly motivated and dedicated individual to join our team as a Transport Assessment and Booking Facilitator.

Key responsibilities include assessing patients' eligibility for hospital non-emergency patient transport, coordinating transport arrangements for eligible patients, and communicating alternative transport options for those who do not meet the criteria. The facilitator will also maintain and manage the transport assessment database and booking system, ensuring accurate and up-to-date records.

Additionally, the role involves liaising with transport contractors to coordinate and ensure the smooth operation of transport services. The facilitator will also be required to provide data and run reports for audit purposes, supporting the continuous improvement of services and adherence to operational standards.

This position is integral to ensuring timely and efficient transport arrangements for patients, facilitating smooth hospital operations, and delivering high-quality patient care.

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Details

Date posted

17 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,039 to £31,088 a year 0

Contract

Permanent

Working pattern

Full-time

Reference number

200-NN-7083940-A&C-Z

Job locations

St. Georges Hospital

Blacksahw Road

Tooting, London

SW17 0QT


Job description

Job responsibilities

  • Act as the point of contact for non-emergency transport eligibility assessments.
  • Provide excellent customer service, dealing with queries and assessments professionally.
  • Adhere to protocols for patient eligibility assessments.
  • Perform social and medical assessments to determine eligibility.
  • Ensure all assessment documentation is completed and maintained for audits.
  • Update PAS and transport assessment databases accurately.
  • Communicate assessment outcomes to patients clearly.
  • Inform non-eligible patients of alternative transport options and appeals process.
  • Book non-emergency transport for eligible patients in line with Trust standards.
  • Schedule transport ensuring timely arrival for appointments.
  • Liaise with transport contractors to manage delays or issues.
  • Remind patients of transport bookings and ensure accurate EPR data.
  • Participate in training and support staff development.
  • Cover duties during colleague absences and support ongoing service improvements.

See attached Job Description for more details

Job description

Job responsibilities

  • Act as the point of contact for non-emergency transport eligibility assessments.
  • Provide excellent customer service, dealing with queries and assessments professionally.
  • Adhere to protocols for patient eligibility assessments.
  • Perform social and medical assessments to determine eligibility.
  • Ensure all assessment documentation is completed and maintained for audits.
  • Update PAS and transport assessment databases accurately.
  • Communicate assessment outcomes to patients clearly.
  • Inform non-eligible patients of alternative transport options and appeals process.
  • Book non-emergency transport for eligible patients in line with Trust standards.
  • Schedule transport ensuring timely arrival for appointments.
  • Liaise with transport contractors to manage delays or issues.
  • Remind patients of transport bookings and ensure accurate EPR data.
  • Participate in training and support staff development.
  • Cover duties during colleague absences and support ongoing service improvements.

See attached Job Description for more details

Person Specification

Qualifications

Essential

  • GCSE or Standard equivalent experience
  • Recognised IT Qualification

Desirable

  • Basic medical terminology
  • Evidence of further study

Experience

Essential

  • 2 years experience in a administrative role within healthcare
  • Experience of working with the public

Desirable

  • Experience of dealing with patient queries

Skills

Essential

  • Working knowledge of how to use Microsoft Office package (e.g. Word, Excel, PowerPoint, Access)
  • Competent using Electronic Patient Records

Desirable

  • Knowledge of Patient Transport Criteria
Person Specification

Qualifications

Essential

  • GCSE or Standard equivalent experience
  • Recognised IT Qualification

Desirable

  • Basic medical terminology
  • Evidence of further study

Experience

Essential

  • 2 years experience in a administrative role within healthcare
  • Experience of working with the public

Desirable

  • Experience of dealing with patient queries

Skills

Essential

  • Working knowledge of how to use Microsoft Office package (e.g. Word, Excel, PowerPoint, Access)
  • Competent using Electronic Patient Records

Desirable

  • Knowledge of Patient Transport Criteria

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St. Georges Hospital

Blacksahw Road

Tooting, London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St. Georges Hospital

Blacksahw Road

Tooting, London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager for Integrated Operations

Adam Bartlett

adam.bartlett@stgeorges.nhs.uk

02087252068

Details

Date posted

17 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,039 to £31,088 a year 0

Contract

Permanent

Working pattern

Full-time

Reference number

200-NN-7083940-A&C-Z

Job locations

St. Georges Hospital

Blacksahw Road

Tooting, London

SW17 0QT


Supporting documents

Privacy notice

St George's University Hospitals NHS Foundation Trust's privacy notice (opens in a new tab)