Job summary
This is an exciting opportunity to join the South West London Adult Critical care network which involves supporting the Adult Critical Care units at different hospitals across South West London Team.
Support the Network Manager with the collation, presentation and, as appropriate, the analysis of data so that accurate information on all key performance indicators is available as required.
Maintain and organize the shared document storage platform, ensuring documents are up-to-date and accessible to relevant stakeholders.
Main duties of the job
Implement quality control measures to ensure accuracy and consistency in data collation, documentation, and reporting.
Continuously assess and improve administrative processes to enhance efficiency and effectiveness.
Support the Network Manager to manage the implementation of effective systems, control processes and risk management arrangements in the service.
About us
The postholder is expected to have a clear understanding of how this post contributes to the achievement of the trust vision of:
A thriving Foundation Trust at the heart of an integrated healthcare system. One that delivers improved patient care at a community, hospital and specialist setting, supported by a unique and nationally recognised programme of research, education and employee engagement.
We expect all our staff to share the values that are important to the Trust, being Excellent, Kind, Responsible & Respectful, and behave in a way that reflects these.
St George's University Hospitals NHS Foundation Trust is committed to safeguarding children and vulnerable adults and expects that all staff will share in this commitment.
The Trust is clear that all staff have a responsibility to be aware of children and adult safeguarding policies and procedures and that each member of staff, clinical and non-clinical, will attend child or adult safeguarding training that is provided at an appropriate level.
Job description
Job responsibilities
*****Please see the attached supporting document which contains more information about the role*****
Job description
Job responsibilities
*****Please see the attached supporting document which contains more information about the role*****
Person Specification
1.Qualifications and Training
Essential
- 1.1Experience or qualifications that would lead the interview panel to conclude that this person has the capacity to take on an operational
Desirable
- 1.1.1Formal, academic management qualifications 1.1.2Any further study that the candidate can demonstrate would be usefully applied in a management role
2.Experience
Essential
- 2.1In a patient/customer facing role 2.2Dealing with people of a variety of professional backgrounds and abilities
Desirable
- 2.2.1Previous experience in an operational or project management role 2.2.2Previous staff management and financial management
3.Skills
Essential
- 3.1Ability to work autonomously and on own initiative.
- 3.2A sense of how to develop and implement unit policy.
- 3.3Proficient user of word processor, spreadsheet and presentation software.
- 3.4Able to interpret information in order to act upon and disseminate to others.
- 3.5Able to manage and develop a variety of tracking lists to monitor patients and their treatment pathways
- 3.6Be able to talk and interact with patients in an appropriate and professional manner
- 3.7Be able to talk and interact with clinicians and other staff groups in an appropriate and professional manner
- 3.8Ability to collate all necessary information for the development of a response to a complaint letter, which addresses all the questions' asked by the complainant that follows Trust format and is in easy to comprehend English.
- 3.9Ability to co-ordinate and support multi-disciplinary meetings as required.
- 3.10Ability to prioritise work programs in the face of competing demands.
- 3.11Ability to manage and deliver to deadlines and within resources.
Desirable
- 3.3.1Have an understanding of the NHS complaints procedures
- 3.3.2Ability to use a range of NHS computer and information systems
4.Knowledge
Essential
- 4.1A basic understanding of the key concepts of clinical governance.
- governance. 4.3Understand the principles of waiting list management and how to ensure that patients are brought in the appropriate order. Understanding of junior doctor rota working and implications of changes.
- 4.4A good understanding of the changing NHS environment.
- 4.5IT literate with ability to use Microsoft Office applications
Desirable
- 4.4.1Knowledge of Plastics and its illnesses and diseases
- 4.4.2Knowledge of the culture, processes and systems used by St George's Hospital
5Other
Essential
- 5.1Basic influencing skills with the ability to enthuse,
- 5.2Political astuteness in understanding and working with complex policy and diverse interest groups
- 5.3Common sense in knowing when to brief line senior managers and escalate issues
- 5.4A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals;
- 5.5A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority.
Person Specification
1.Qualifications and Training
Essential
- 1.1Experience or qualifications that would lead the interview panel to conclude that this person has the capacity to take on an operational
Desirable
- 1.1.1Formal, academic management qualifications 1.1.2Any further study that the candidate can demonstrate would be usefully applied in a management role
2.Experience
Essential
- 2.1In a patient/customer facing role 2.2Dealing with people of a variety of professional backgrounds and abilities
Desirable
- 2.2.1Previous experience in an operational or project management role 2.2.2Previous staff management and financial management
3.Skills
Essential
- 3.1Ability to work autonomously and on own initiative.
- 3.2A sense of how to develop and implement unit policy.
- 3.3Proficient user of word processor, spreadsheet and presentation software.
- 3.4Able to interpret information in order to act upon and disseminate to others.
- 3.5Able to manage and develop a variety of tracking lists to monitor patients and their treatment pathways
- 3.6Be able to talk and interact with patients in an appropriate and professional manner
- 3.7Be able to talk and interact with clinicians and other staff groups in an appropriate and professional manner
- 3.8Ability to collate all necessary information for the development of a response to a complaint letter, which addresses all the questions' asked by the complainant that follows Trust format and is in easy to comprehend English.
- 3.9Ability to co-ordinate and support multi-disciplinary meetings as required.
- 3.10Ability to prioritise work programs in the face of competing demands.
- 3.11Ability to manage and deliver to deadlines and within resources.
Desirable
- 3.3.1Have an understanding of the NHS complaints procedures
- 3.3.2Ability to use a range of NHS computer and information systems
4.Knowledge
Essential
- 4.1A basic understanding of the key concepts of clinical governance.
- governance. 4.3Understand the principles of waiting list management and how to ensure that patients are brought in the appropriate order. Understanding of junior doctor rota working and implications of changes.
- 4.4A good understanding of the changing NHS environment.
- 4.5IT literate with ability to use Microsoft Office applications
Desirable
- 4.4.1Knowledge of Plastics and its illnesses and diseases
- 4.4.2Knowledge of the culture, processes and systems used by St George's Hospital
5Other
Essential
- 5.1Basic influencing skills with the ability to enthuse,
- 5.2Political astuteness in understanding and working with complex policy and diverse interest groups
- 5.3Common sense in knowing when to brief line senior managers and escalate issues
- 5.4A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals;
- 5.5A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
