Job summary
We are looking to recruit 1 Band 8A Applications Build and Support Specialist /SME.
Job Title
Specialty
Applications Build and Support Specialist /SME
PAS
Applications Build and Support Specialist /SME
Clinical Documentation/Mpages
Applications Build and Support Specialist /SME
OrderComms / Technical Architect
Applications Build and Support Specialist /SME
ED and Critical Care (including SurgiNet
Applications Build and Support Specialist /SME
Non Cerner- Specialist Systems
The post holders will provide a high quality and professional 2nd line support application support service to all applications/clinical system users within the Trust. You will contribute to and support the development of an application design methodology and capability within the team. including requirements management, design, build, deploy, optimise, and support, undertaking monitored support processes, with incident and problems.
The Trust is part of a Group arrangement with Epsom & St Helier Hospitals which has committed to the development of a new shared domain which will make it easier for patients to be treated and for clinicians to work collaboratively across Southwest London, Surrey and beyond. As this new shared EPR domain will be based on the current St George's domain, it is anticipated that this role will support that development at St Georges
Main duties of the job
The post holders will lead a small team of analysts to provide the build and support for applications and clinical systems functionality.You will support divisional project initiatives with information and advice as required.
The post holders will lead their team, sharing functionality within the Millennium Application as well as other specialist modules of the Trust EPR application or other systems (PAS, Order Comms, Critical Care, Digital Dictation/Correspondence, Netcall etc), providing specialist subject matter expertise.
The post holders will provide proactive support to Divisions' and Corporate Directorates' senior managers, providing them with evidence and advice to support service planning decisions.
The post holders will work with the Applications and Clinical Systems Technical Support Teams to monitor system performance of the applications, utilisation and to improve performance of the system and the support service; and with the Testing team to ensure the application is tested to be clinically safe and complies with information governance principles.
The post holders will ensure, advise, design, and support the development and use of safe processes for the use of applications within the Applications and Clinical and technical support services.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
St George's University Hospital NHS Foundation Trust (SGUH) has a vision to be a thriving hospital at the heart of an integrated healthcare system. One that delivers improved patient care at a community, hospital and specialist setting, supported by a unique and nationally recognised programme of research, education and employee engagement.
The St George's IDT department manages the Trust's IDT systems, infrastructure and IT support services It also provides support to manage the systems and services which includes: helpdesk; IT training; break-fix; application development, acquisition and support for all the supported Trust IT services. The IDT department is also responsible for Information Governance.
We work to identify opportunities to streamline business processes and to enable data sharing and collaboration internally and externally by use, or replacement, of technology. In addition, IDT provides tools to enable business units to achieve their goals, resulting in improved quality of care to patients.
Job description
Job responsibilities
** Please see the attached supporting documents which contain more information about the role and the Functional requirement specialty sheet for the roles **
Job description
Job responsibilities
** Please see the attached supporting documents which contain more information about the role and the Functional requirement specialty sheet for the roles **
Person Specification
Knowledge
Essential
- In depth knowledge of Cerner and other application systems for all Acute workflows
Experience
Essential
- At least eight years post degree experience in EPRs and clinical applications and systems, application build and support, with an understanding of Cerner and/or other application systems.
- In depth knowledge and experience of the Cerner system for the modules within the remit of this post
- Experience in building and maintaining working relationships at a senior level
Desirable
- Acute NHS experience
- Experience with NHS information systems
- Experienced in use of Microsoft suite (MS PowerPoint, Visio, MS Teams etc)
Skills
Essential
- Good understanding of the clinical workflow, systems and information within the system links to the use within clinical care
- Strong Excel, other MS applications and SQL skills (to be able to write CCL)
- Strong written and verbal communication skills
- Ability to diagnose complex problems, situations and or information and make informed judgement to formulate solutions and recommend/decide on best course of action
Desirable
- Strong IDT technical experience and knowledge
- Strong analytical skills
Qualifications
Essential
- Masters, MBA in a numerate or management specialism or equivalent experience
- Qualifications and training and/or equivalent experience in managing staff, evidence of senior experience in the NHS or private sector
Desirable
- Relevant professional registration (e.g. UK Council for Health Informatics Professions; Operational Society Fellowship)
- ITIL qualifications to Foundation level
Person Specification
Knowledge
Essential
- In depth knowledge of Cerner and other application systems for all Acute workflows
Experience
Essential
- At least eight years post degree experience in EPRs and clinical applications and systems, application build and support, with an understanding of Cerner and/or other application systems.
- In depth knowledge and experience of the Cerner system for the modules within the remit of this post
- Experience in building and maintaining working relationships at a senior level
Desirable
- Acute NHS experience
- Experience with NHS information systems
- Experienced in use of Microsoft suite (MS PowerPoint, Visio, MS Teams etc)
Skills
Essential
- Good understanding of the clinical workflow, systems and information within the system links to the use within clinical care
- Strong Excel, other MS applications and SQL skills (to be able to write CCL)
- Strong written and verbal communication skills
- Ability to diagnose complex problems, situations and or information and make informed judgement to formulate solutions and recommend/decide on best course of action
Desirable
- Strong IDT technical experience and knowledge
- Strong analytical skills
Qualifications
Essential
- Masters, MBA in a numerate or management specialism or equivalent experience
- Qualifications and training and/or equivalent experience in managing staff, evidence of senior experience in the NHS or private sector
Desirable
- Relevant professional registration (e.g. UK Council for Health Informatics Professions; Operational Society Fellowship)
- ITIL qualifications to Foundation level
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
St George's University Hospitals NHS Foundation Trust
Address
St Georges University NHS Foundation Trust
Wandle Annex, BlackShaw Road
Tooting
SW17 0QT
Employer's website
https://www.stgeorges.nhs.uk/ (Opens in a new tab)
