Estates Helpdesk Administrator

St George's University Hospitals NHS Foundation Trust

Information:

This job is now closed

Job summary

The post holder's core role will be to provide a friendly, efficient, customer focused administration,helpdesk andsecretarialservice for the directorate, supporting achievement of local and wider Trust objectives comprising providing a professional service to staff, contractors, and visitors ensuring they are appropriately assisted whether via face to face, telephone or other method.

Main duties of the job

To effectively manage the procurement and payments of estates budgets in line with trust Standing Financial instructions. provide administration support to various Estates Managers. The post holder will need a flexible approach to work and be able to respond to changing priorities and maintain confidentiality and discretion with certain tasks. Excellent secretarial skills are essential.

Due to the wide range of people and stakeholders, the post holder will be communicating with (both internal and external) and must have excellent interpersonal and customer service skills. The post holder will be required to provide front line communications for all our customers.

The post holder is required to act independently within the guidelines of national, local and Trust-wide policies, protocols and best practice guidance.

About us

St George's University Hospitals NHS Foundation Trust is committed to safeguarding children and vulnerable adults and expects that all staff will share in this commitment. The Trust is clear that all staff have a responsibility to be aware of children and adult safeguarding policies and procedures and that each member of staff, clinical and non-clinical, will attend child or adult safeguarding training that is provided at an appropriate level to suit their role. The Trust has the additional expectation that all staff will be able to identify concerns and know what action to take.

Date posted

02 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,485 to £31,088 a year p.a. pro rata inclusive of HCAS (Inner)

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

200-NN-6767810-E&A-Z-A

Job locations

St Georges NHS Trust

Blackshaw Rd,

Tooting, London

SW17 0QT


Job description

Job responsibilities

  • To collate the monthly update reports for the Estates management team.

  • To provide admin support for investigations (projects, complaints, incidents, audits and, surveys) to meet specified timescales.

  • To communicate effectively and diplomatically deal with queries whether by face to face contact, phone, fax, email or letter and ensuring accurate messages are forwarded to the appropriate people with minimum delay.

  • To correctly prioritise own workload using initiative while working alone and deciding when advice or assistance is needed from the line manager.

See job description/person specification attached for full details.

Job description

Job responsibilities

  • To collate the monthly update reports for the Estates management team.

  • To provide admin support for investigations (projects, complaints, incidents, audits and, surveys) to meet specified timescales.

  • To communicate effectively and diplomatically deal with queries whether by face to face contact, phone, fax, email or letter and ensuring accurate messages are forwarded to the appropriate people with minimum delay.

  • To correctly prioritise own workload using initiative while working alone and deciding when advice or assistance is needed from the line manager.

See job description/person specification attached for full details.

Person Specification

Qualifications

Essential

  • Literate and numerate. GCSE grade C or above in English & Maths
  • NVQ Level 3 in Business Administration, General Administration or Equivalent

Desirable

  • Knowledge of Planet FM software and CAFM database

Experience

Essential

  • Experience of having previously worked in an administrative/ secretarial / Helpdesk role.
  • Experience of working within a multi-disciplinary team

Desirable

  • Knowledge of Planet FM software and CAFM database

Skills

Essential

  • Computer literate with good knowledge of Outlook, Excel and Word
  • Strong practitioner of and committed follower of the principles associated with customer service excellence

Desirable

  • Excellent organisational and communication skills both written & oral
Person Specification

Qualifications

Essential

  • Literate and numerate. GCSE grade C or above in English & Maths
  • NVQ Level 3 in Business Administration, General Administration or Equivalent

Desirable

  • Knowledge of Planet FM software and CAFM database

Experience

Essential

  • Experience of having previously worked in an administrative/ secretarial / Helpdesk role.
  • Experience of working within a multi-disciplinary team

Desirable

  • Knowledge of Planet FM software and CAFM database

Skills

Essential

  • Computer literate with good knowledge of Outlook, Excel and Word
  • Strong practitioner of and committed follower of the principles associated with customer service excellence

Desirable

  • Excellent organisational and communication skills both written & oral

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St Georges NHS Trust

Blackshaw Rd,

Tooting, London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St Georges NHS Trust

Blackshaw Rd,

Tooting, London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Business Performance & Quality Manager

Nickon Forrest

nickon.forrest@stgeorges.nhs.uk

02086721255

Date posted

02 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,485 to £31,088 a year p.a. pro rata inclusive of HCAS (Inner)

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

200-NN-6767810-E&A-Z-A

Job locations

St Georges NHS Trust

Blackshaw Rd,

Tooting, London

SW17 0QT


Supporting documents

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