St George's University Hospitals NHS Foundation Trust

IBD Patient Pathway Co-ordinator

Information:

This job is now closed

Job summary

We are offering an exciting opportunity for a Patient Pathway Coordinator to join the Gastroenterology & Hepatology department to support the inflammatory bowel disease (IBD) team. This is a fantastic opportunity for candidates looking to develop their skills and experience in administration and pathway management. We are looking for a highly motivated and organised candidate who can prioritise a busy workload in a demanding environment and perform well under pressure.

Main duties of the job

The post holder will help to manage the Patient Tracking List, schedule appointments when required, process patient letters and provide a high standard of administrative support to ensure patients receive treatment as soon as possible and ensure national targets are met. This post will also support the IBD team with the administration aspects of service delivery, including advanced therapy high-cost drug prescription coordination when required.

About us

With nearly9,000 dedicated staff caring for patients around the clock, they are the largest healthcare provider in southwest London.Their main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.As well as acute hospital services, they provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases. The trust also provides a nationwide state-of-the-art endoscopy training centre.

Details

Date posted

16 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,944 to £34,937 a year per annum including inner london HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

200-6681392-A&C-Z

Job locations

St George's Hospital, Tooting

London

SW17 0QT


Job description

Job responsibilities

*****Please see the attached supporting document which contains more information about the role*****

Job description

Job responsibilities

*****Please see the attached supporting document which contains more information about the role*****

Person Specification

Qualifications

Essential

  • Must have GCSE level C or above in Maths and English or equivalent qualification
  • Evidence of continuing professional development
  • Computer literate in Microsoft Office

Desirable

  • Willingness to undertake learning & development courses
  • IT package qualification/training, e.g. European Computer Driving Licence (ECDL)
  • Customer services qualification/training

Knowledge and Experience

Essential

  • Awareness of patient care within the wider context of the Trust
  • Experience of multi-professional working
  • Experience in the use of data management
  • Understanding of person-centred care
  • Understanding of the health & social care environment
  • Excellent customer care

Desirable

  • Knowledge of the cancer, urgent and routine patient pathways
  • Able to manage and develop a variety of tracking lists to monitor patients and their treatment pathways
  • Knowledge of medical terminology

Skills and Abilities

Essential

  • Able to work using own initiative
  • Evidence of good communication skills face to face, in writing and on the telephone
  • Develops constructive relationships and networks within the organisation and outside
  • Ability to deal with difficult service users and challenging situations
  • Organisational and time management skills to meet deadlines
Person Specification

Qualifications

Essential

  • Must have GCSE level C or above in Maths and English or equivalent qualification
  • Evidence of continuing professional development
  • Computer literate in Microsoft Office

Desirable

  • Willingness to undertake learning & development courses
  • IT package qualification/training, e.g. European Computer Driving Licence (ECDL)
  • Customer services qualification/training

Knowledge and Experience

Essential

  • Awareness of patient care within the wider context of the Trust
  • Experience of multi-professional working
  • Experience in the use of data management
  • Understanding of person-centred care
  • Understanding of the health & social care environment
  • Excellent customer care

Desirable

  • Knowledge of the cancer, urgent and routine patient pathways
  • Able to manage and develop a variety of tracking lists to monitor patients and their treatment pathways
  • Knowledge of medical terminology

Skills and Abilities

Essential

  • Able to work using own initiative
  • Evidence of good communication skills face to face, in writing and on the telephone
  • Develops constructive relationships and networks within the organisation and outside
  • Ability to deal with difficult service users and challenging situations
  • Organisational and time management skills to meet deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St George's Hospital, Tooting

London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St George's Hospital, Tooting

London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Service Manager

Joni Luli

Arjonel.Luli@stgeorges.nhs.uk

07350377172

Details

Date posted

16 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,944 to £34,937 a year per annum including inner london HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

200-6681392-A&C-Z

Job locations

St George's Hospital, Tooting

London

SW17 0QT


Supporting documents

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