Job summary
We are looking for an inspiring leader to join Women's Health team in the role of an Assistant Service Manager for Gynaecology. The post holder needs to have a track record of managing and leading teams in a complex and changing environment, a strong sense of initiative and ability to work independently. Experience of RTT and cancer performance management will be essential
Main duties of the job
The post holder will work closely with the multi-disciplinary service teams in Gynaecology to deliver performance in line with national waiting times. They will also provide support to the Service Manager with the development, management and implementation of project plans for Service delivery; Managing the Medical secretaries and patient Pathway Co-ordinators as well as attending KPI meetings and utilisation and theatre management.
About us
St George's University Hospitals NHS Foundation Trust provide services from two main hospitals, St George's Hospital and Queen Mary's Hospital, and two health centres, St Johns Therapy Centre, and The Nelson Centre.With over 9,000 dedicated staff caring for patients around the clock, we are the largest healthcare provider in southwest London.
Our main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.
The Women's Health Department provides excellent patient care and positive patient experiences, always reflecting the trust values.
Job description
Job responsibilities
The Assistant Service Manager will be responsible for the operational delivery of a range of functions within Gynaecology. The key tasks are;
- Ensuring that operational plans to deliver access targets are put into place.
- Managing and developing medical secretaries and other administrative staff
- Working closely with the Outpatient Central Booking Service and 18 week team to manage the Patient Tracking lists
- Provision of information to support the investigation and monitoring of complaints including coordinating responses to complaints and contacting patients as delegated by the Service
- Co-ordinating annual and study leave requests (and locum bookings where necessary). Highlighting any potential problems to the Service Manager in a timely manner.
- Providing support for the multi-disciplinary meetings within the Care Group
- Supporting the development, management, and implementation of project plans for service delivery when applicable
Job description
Job responsibilities
The Assistant Service Manager will be responsible for the operational delivery of a range of functions within Gynaecology. The key tasks are;
- Ensuring that operational plans to deliver access targets are put into place.
- Managing and developing medical secretaries and other administrative staff
- Working closely with the Outpatient Central Booking Service and 18 week team to manage the Patient Tracking lists
- Provision of information to support the investigation and monitoring of complaints including coordinating responses to complaints and contacting patients as delegated by the Service
- Co-ordinating annual and study leave requests (and locum bookings where necessary). Highlighting any potential problems to the Service Manager in a timely manner.
- Providing support for the multi-disciplinary meetings within the Care Group
- Supporting the development, management, and implementation of project plans for service delivery when applicable
Person Specification
Qualifications and Training
Essential
- Educated to an A level or higher standard or equivalent experience
- Knowledge of range computerised software
- Evidence of on-going professional development/attending courses
Desirable
- Recognised management qualification/ study
Experience
Essential
- At least 2 years healthcare experience
- Experience of managing and supervising staff
- Previous experience in a patient/customer facing role.
- Dealing with people of a variety of professional backgrounds and abilities.
Desirable
- Previous experience in an operational or project management role.
- Evidence of appreciation and achievement in management of financial targets and budgetary management;
- Experience of recruitment of staff
- Evidence of innovation and achievement in management practice.
Knowledge
Essential
- oA basic understanding of the key concepts of clinical governance.
- oA detailed understanding of 18 weeks, diagnostic, cancer pathways and trust access policy
Desirable
- oA good understanding of the changing NHS environment.
Skills
Essential
- oAbility to work autonomously and use own initiative.
- oA sense of how to develop and implement unit policies.
- oAble to interpret information in order to act upon and disseminate to others
- oAbility to prioritise work programs in the face of competing demands.
- oKnowledge of requirements of confidentiality and the Data Protection Act
Desirable
- oHave an understanding of the NHS complaints procedures.
- oUnderstanding capacity and demand.
Person Specification
Qualifications and Training
Essential
- Educated to an A level or higher standard or equivalent experience
- Knowledge of range computerised software
- Evidence of on-going professional development/attending courses
Desirable
- Recognised management qualification/ study
Experience
Essential
- At least 2 years healthcare experience
- Experience of managing and supervising staff
- Previous experience in a patient/customer facing role.
- Dealing with people of a variety of professional backgrounds and abilities.
Desirable
- Previous experience in an operational or project management role.
- Evidence of appreciation and achievement in management of financial targets and budgetary management;
- Experience of recruitment of staff
- Evidence of innovation and achievement in management practice.
Knowledge
Essential
- oA basic understanding of the key concepts of clinical governance.
- oA detailed understanding of 18 weeks, diagnostic, cancer pathways and trust access policy
Desirable
- oA good understanding of the changing NHS environment.
Skills
Essential
- oAbility to work autonomously and use own initiative.
- oA sense of how to develop and implement unit policies.
- oAble to interpret information in order to act upon and disseminate to others
- oAbility to prioritise work programs in the face of competing demands.
- oKnowledge of requirements of confidentiality and the Data Protection Act
Desirable
- oHave an understanding of the NHS complaints procedures.
- oUnderstanding capacity and demand.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
