Job summary
To act as the initial point of contact for patients, visitors and callers to the ward ensuring their needs are met promptly and politely.
To assist the ward staff in the smooth running of the ward by taking responsibility for the routine administrative aspects of the ward organisation
Main duties of the job
To promptly and politely receive all patients and visitors to the ward, ensuring that their needs are responded to in a helpful and appropriate manner.
To answer all telephone enquiries to the ward, ensuring that callers needs are clearly established, accurate messages are passed on promptly and that callers are transferred to other colleagues when appropriate.
To assist the ward staff in ensuring all public areas of the ward are kept neat and tidy and that any hazards or faults are appropriately reported.
To cover the essential duties of other Ward Receptionists within the department during their absence whenever necessary
About us
The post holder is expected to have a clear understanding of how this post contributes to the achievement of the trust vision of:
A thriving Foundation Trust at the heart of an integrated healthcare system. One that delivers improved patient care at a community, hospital and specialist setting, supported by a unique and nationally recognised programme of research, education and employee engagement.
We expect all our staff to share the values that are important to the Trust, being Excellent, Kind, Responsible & Respectful, and behave in a way that reflects these.
St George's University Hospitals NHS Foundation Trust is committed to safeguarding children and vulnerable adults and expects that all staff will share in this commitment. The Trust is clear that all staff have a responsibility to be aware of children and adult safeguarding policies and procedures and that each member of staff, clinical and non-clinical, will attend child or adult safeguarding training that is provided at an appropriate level to suit their role. The Trust has the additional expectation that all staff will be able to identify concerns and know what action to take.
Job description
Job responsibilities
To ensure that the appropriate medical records are available for all patients on the ward and that they are kept in a neat and tidy order with admission paperwork being correctly filed after the patients discharge. To recover or split notes into two volumes when necessary with the appropriate training.
To ensure that correct patient details are accurately recorded and updated in the medical notes and ICLIP system.
To ensure that the Overseas Patients Manager and Private Patients Office are promptly provided with appropriate details of individual patient admissions in accordance with Trust policies relating to Eligibility for NHS Treatment and Private Patients.
To admit patients onto the ICLIP system those are non-elective e.g. emergency.
Ensuring accurate information is entered onto the ICLIP bed board system of patients discharged, to either other, wards, hospitals or home.
To support the ward staff by sorting the post, undertaking errands, liaising with other departments and co-ordinating the correct completion and distribution of documentation relating to patient referrals, discharges and deaths etc.
To be responsible for ordering stock items of medical and surgical equipment and stationary. Ensuring agreed stock levels are maintained, the correct goods are received and any errors are promptly reported to the ward Sister and the Procurement Department.
To assist the Senior Midwife as requested in the ordering of all non-stock items.
To arrange for patients to be sent appropriate follow up appointments or for referrals to other departments.
To liaise with the Patient Property Office to ensure the safe keeping of property in accordance with Trust policy.
Notifying relevant people e.g. GPs of patient discharge home. Confirm appointments and cancel if necessary.
Job description
Job responsibilities
To ensure that the appropriate medical records are available for all patients on the ward and that they are kept in a neat and tidy order with admission paperwork being correctly filed after the patients discharge. To recover or split notes into two volumes when necessary with the appropriate training.
To ensure that correct patient details are accurately recorded and updated in the medical notes and ICLIP system.
To ensure that the Overseas Patients Manager and Private Patients Office are promptly provided with appropriate details of individual patient admissions in accordance with Trust policies relating to Eligibility for NHS Treatment and Private Patients.
To admit patients onto the ICLIP system those are non-elective e.g. emergency.
Ensuring accurate information is entered onto the ICLIP bed board system of patients discharged, to either other, wards, hospitals or home.
To support the ward staff by sorting the post, undertaking errands, liaising with other departments and co-ordinating the correct completion and distribution of documentation relating to patient referrals, discharges and deaths etc.
To be responsible for ordering stock items of medical and surgical equipment and stationary. Ensuring agreed stock levels are maintained, the correct goods are received and any errors are promptly reported to the ward Sister and the Procurement Department.
To assist the Senior Midwife as requested in the ordering of all non-stock items.
To arrange for patients to be sent appropriate follow up appointments or for referrals to other departments.
To liaise with the Patient Property Office to ensure the safe keeping of property in accordance with Trust policy.
Notifying relevant people e.g. GPs of patient discharge home. Confirm appointments and cancel if necessary.
Person Specification
Qualifications, Training & Experience
Essential
- Excellent interpersonal skills
- Relevant work experience in a hospital/healthcare environment
Desirable
- EPR and iClip user experience
Organisation and Management
Essential
- Display efficient office management skills/ word processing skills/ computer literate
- Ability to organise and prioritise own workload
Desirable
- Ability to initiate ideas in the ward environment
Person Specification
Qualifications, Training & Experience
Essential
- Excellent interpersonal skills
- Relevant work experience in a hospital/healthcare environment
Desirable
- EPR and iClip user experience
Organisation and Management
Essential
- Display efficient office management skills/ word processing skills/ computer literate
- Ability to organise and prioritise own workload
Desirable
- Ability to initiate ideas in the ward environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
