Job summary
This is a new and exciting role in the continuous improvement team working across GESH helping to support the Groups ambition to develop continuous improvement to support high performing teams and leaders.
The post holder will work with the continuous improvement team in the Deputy Chief Executive office, supporting all aspects of our projects and programmes, contributing your experience and developing yourself whilst helping to develop others. Mentorship and coaching will be provided by the team and a wide range of opportunities will be given dependent upon your experience and developmental needs.
A positive and pro-active self-starter operating from a 'how can I add I value' mindset you will help apply creative and innovative approaches to support processes, including learning from other healthcare and non-healthcare sectors i.e., commercial, retail, design
Overall, the role will support the delivery and development of improved performance across the organisations within the Group and will do so through the promotion and implementation of continuous/quality improvement approaches.
Main duties of the job
- Helping the team to design, develop & implement a group-wide system of working which enables and sustains a culture of continuous improvement.
- Helping to create an improvement faculty that will support staff and leadership teams across the group to embed an improvement culture.
- Understanding the world in which frontline staff are working, their challenges, successes, and the improvements they would like to see. Using those insights to guide the vision and shared purpose and support the implementation of a continuous improvement approach.
- Supporting and building teams' capabilities to improve quality & safety, reduce unwarranted variation and adopt operational best practices by using improvement skills.
- Helping to create opportunities for increased connectivity and opportunity across GESH. Investing in and supporting people to understand and own their work, enabling them to make improvements in their own area of work.
About us
The St Georges, Epsom and St. Helier University Hospitals and Health Group (GESH) is one of the largest healthcare providers in the NHS, providing health and care services to the diverse population of South West London and Surrey.
Across our hospitals at Epsom, St Helier, St George's and Queen Mary's Roehampton, and in community sites across South West London and Surrey, each year our two Trusts deliver over 900,000 outpatient appointments, see over 300,000 people in our emergency departments, deliver over 8,000 babies, treat 100,000 patients with planned procedures, recruit over 12,000 people to clinical research trials that help develop the treatments of tomorrow, and train hundreds of people as part of our commitment to educating the healthcare workforce of the future.
Working within the Deputy Chief Executive office gives the opportunity to interact with the closely linked Strategy, PMO and Transformation teams, learning from the variety of specialist skills and helping us build common approaches and ways of working.
Job description
Job responsibilities
- Apply a wide-ranging knowledge of improvement methodologies to a variety of projects and programmes.
- Encourage idea generation, and help staff to run PDSA (Plan, Do, Study, Act) cycles regularly.
- Encourage and teach the use of measurement to evaluate improvements and to learn.
- Proactively use data and information from all available resources including staff feedback and patient feedback, to inform continuous improvement approaches.
- Promote a culture of safety, high-reliability, patient and staff engagement and performance excellence though the adoption and use of improvement skills.
- Supports staff within their own function and across the wider organisation to develop their knowledge, skills and experience in Continuous Improvement project management through the provision of training and coaching.
- Develop, evaluate and maintain metrics to demonstrate delivery.
- Lead through a principle of co-production in the development of solutions and improvement.
- Help to design ways to celebrate and share good practice.
- Take the lead on specific project elements within programmes, applying project & programme management principles and methodology.
- Plan and organise a broad range of complex activities; formulating and adjusting plans and strategies.
- Plan and implement new ways of working, facilitating collaborative working and capacity planning.
- Develop excellent relationships with staff at all levels, including the Executive team and corporate colleagues, care group clinical and management teams and service leads.
- Develop joint understanding of the implications and potential of service development and productivity improvement activities in relation to each service area as well as making links across the GESH group overall.
- Be proactive in working collaboratively with other improvement leads in the system with a view to developing streamlined project & programme approaches with a major focus on supporting cross organisational working for the benefit of end users.
- Ensure strong and continually developing clinician and patient involvement in all major improvement programme work.
- Represent the team, directorate, Trust or Group at internal and external meetings, presenting information effectively including through presentations and written reports.
- Link with managers and members of other initiatives to address inter-dependencies and ensure alignment.
- Understand and continually make connections between patient experience, quality, safety and efficiency objectives.
- Maintain excellent links with, and work across departmental and organisational boundaries, to take a whole system approach to designing and implementing service changes.
- Analyse complex, multifactorial data sets/soft intelligence to drive performance and decision making/judgement to ensure the organisation can demonstrate measurement for improvement including the use of methods such a SPC and Pareto charts.
- Analyse and interpret data and be able to translate this to a wide range of stakeholders.
- Act as an ambassador and exemplar for all improvement related activity and services.
- Identify, involve, and incorporate the views and needs of patients, the public, NHS staff, stakeholders and ensure their voices are evident in all stages of work.
- Lead and influence success in Improvement teams and leads who are not direct line reports.
Job description
Job responsibilities
- Apply a wide-ranging knowledge of improvement methodologies to a variety of projects and programmes.
- Encourage idea generation, and help staff to run PDSA (Plan, Do, Study, Act) cycles regularly.
- Encourage and teach the use of measurement to evaluate improvements and to learn.
- Proactively use data and information from all available resources including staff feedback and patient feedback, to inform continuous improvement approaches.
- Promote a culture of safety, high-reliability, patient and staff engagement and performance excellence though the adoption and use of improvement skills.
- Supports staff within their own function and across the wider organisation to develop their knowledge, skills and experience in Continuous Improvement project management through the provision of training and coaching.
- Develop, evaluate and maintain metrics to demonstrate delivery.
- Lead through a principle of co-production in the development of solutions and improvement.
- Help to design ways to celebrate and share good practice.
- Take the lead on specific project elements within programmes, applying project & programme management principles and methodology.
- Plan and organise a broad range of complex activities; formulating and adjusting plans and strategies.
- Plan and implement new ways of working, facilitating collaborative working and capacity planning.
- Develop excellent relationships with staff at all levels, including the Executive team and corporate colleagues, care group clinical and management teams and service leads.
- Develop joint understanding of the implications and potential of service development and productivity improvement activities in relation to each service area as well as making links across the GESH group overall.
- Be proactive in working collaboratively with other improvement leads in the system with a view to developing streamlined project & programme approaches with a major focus on supporting cross organisational working for the benefit of end users.
- Ensure strong and continually developing clinician and patient involvement in all major improvement programme work.
- Represent the team, directorate, Trust or Group at internal and external meetings, presenting information effectively including through presentations and written reports.
- Link with managers and members of other initiatives to address inter-dependencies and ensure alignment.
- Understand and continually make connections between patient experience, quality, safety and efficiency objectives.
- Maintain excellent links with, and work across departmental and organisational boundaries, to take a whole system approach to designing and implementing service changes.
- Analyse complex, multifactorial data sets/soft intelligence to drive performance and decision making/judgement to ensure the organisation can demonstrate measurement for improvement including the use of methods such a SPC and Pareto charts.
- Analyse and interpret data and be able to translate this to a wide range of stakeholders.
- Act as an ambassador and exemplar for all improvement related activity and services.
- Identify, involve, and incorporate the views and needs of patients, the public, NHS staff, stakeholders and ensure their voices are evident in all stages of work.
- Lead and influence success in Improvement teams and leads who are not direct line reports.
Person Specification
Qualifications and Training
Essential
- Continuous Improvement qualification or equivalent experience
Desirable
Knowledge and Experience
Essential
- Experience of using quality improvement tools within improvement projects
- Experience in training and developing staff
- Experience of working with multi-disciplinary teams and managers
Skills
Essential
- Able to influence and engage people in different settings
- Able to analyse and interpret information of varying complexity and present it in a comprehensive and professional manner
Person Specification
Qualifications and Training
Essential
- Continuous Improvement qualification or equivalent experience
Desirable
Knowledge and Experience
Essential
- Experience of using quality improvement tools within improvement projects
- Experience in training and developing staff
- Experience of working with multi-disciplinary teams and managers
Skills
Essential
- Able to influence and engage people in different settings
- Able to analyse and interpret information of varying complexity and present it in a comprehensive and professional manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St George's University Hospitals NHS Foundation Trust
Address
St Georges University Hospitals Foundation Trust
Blackshaw Road Tooting
London
SW17 0QT
Employer's website
https://www.stgeorges.nhs.uk/ (Opens in a new tab)
