Group Director of Workforce Transformation

St George's University Hospitals NHS Foundation Trust

Information:

This job is now closed

Job summary

This new role will be key in shaping the way we integrate our People function and the entire c.17,000 workforce across the Group. They will be the champion for continuous improvements across the function, will develop robust service level agreements and contracts for all services, and will lead the transformation of the People function through embracing automation and other innovative ways of working. There will be a strong initial focus on their own functional areas of temporary staffing and for staff rostering across the Group. We know that effective management of Workforce Intelligence and Systems provides the platform for evidenced based decision making, which ensures the Group can leverage the advantage of good data analytics. This role will be integral in helping us move towards the self-service model by ensuring that the hierarchical workforce structures are in place and that data is accurate. This new role will also support the rest of the senior leadership team in balancing the need for customer-centric services that also provide value for money, by overseeing the creation of service level agreements for all in-house services and proactive management of outsourced contracts (currently recruitment and payroll services) This role can also be based in Epsom with the salary adjusted to reflect the appropriate HCAS, based on the successful candidate's preference. Regular travel to all gesh sites will be expected.

Main duties of the job

This role holder has responsibility for overseeing the implementation of effective resourcing strategies that support the workforce transformation plans for the organisation and enable the recruitment, supply and retention of a highly skilled and competent substantive and temporary workforce.

They will have responsibility for the management of Workforce Intelligence and Systems which provides the platform for evidenced based decision making, ensuring the service can leverage the advantage of good data analytics. The Workforce Intelligence and Systems teams will be integral to helping move towards a self-service model.

They will lead the service improvement agenda with a focus on reducing the manual inputting of data across the People function, so services are more streamlined and automated. The role holder will manage outsourced, insourced, and hosted contracts, (including outsourced recruitment and payroll services), to ensure that service levels are met and reviewed on a regular basis and represent value for money.

The post-holder will ensure there is subject matter expertise within the organisation on each area of their remit, ensuring a framework is in place to ensure that all high-impact activities, such as establishment/vacancy control, deployment of staff and utilisation of temporary staffing, and management of high-volume outsourced contracts are managed appropriately and in keeping with the Group values.

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Date posted

03 September 2024

Pay scheme

Agenda for change

Band

Band 9

Salary

£113,557 to £129,443 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

200-NN-6600474-A&C

Job locations

St Georges University Hospital

Blackshaw Road, Tooting

London

SW17 0QT


Epsom Ewell & St. Hellier Nhs Trust

Dorking Road

Epsom

Surrey

KT18 7EG


Job description

Job responsibilities

People Function Leadership

Assist in the design, delivery, and implementation of the Group People Strategy by engaging with stakeholders. Use data on services and patients to provide insights for People solutions, identifying opportunities, risks, and mitigation plans. Collaborate with customers to understand their current and future needs, effectively managing contracts through other Senior Leadership Team (SLT) members. Integrate diversity and inclusion principles into all people practices and support a continuous improvement approach to workforce transformation across site activities. As a coach and leader, resolve conflict and build trust within teams, working as a unitary member of the SLT.

Stay informed on national developments in people practices and take a systemic approach to understanding and addressing emerging organizational and system issues. Contribute to the development of operational workforce plans, ensuring alignment with People priorities and Group objectives.

Team Management and Development

Manage relevant Heads of Temporary Staffing, Rostering and Workforce Intelligence, and Workforce Transformation, ensuring that each manager focuses on delivering cost-effective services. Provide ongoing guidance and managerial support, promoting a culture of learning and continuous improvement. Undertake coaching and performance management activities, modeling good leadership behaviors, and offering constructive feedback.

Ensure that all team members have clear objectives and KPIs, receive regular supervision and appraisals, and maintain updated personal development plans. Ensure the team is adequately staffed to maintain a high level of service at all times.

Contract and Stakeholder Management

Develop and implement a People Directorate procurement strategy that optimizes cost and quality for service users. Oversee the development and delivery of contract management processes to ensure efficiencies are achieved. Coordinate post-contract reviews to ensure all specifications, financial and otherwise, are met. Foster a value-for-money culture through procurement activities. Build and maintain effective working relationships with key staffing agencies, finance partners, NHS England regional leads, and local representatives of the Integrated Care System (ICS) to address and resolve risks and issues.

In collaboration with other senior leads, develop key performance indicators (KPIs) and evaluation systems to ensure that the Group operates effective People services that enhance staff experience. These KPIs will assess satisfaction with both delegated services and the People function overall.

Resourcing

Oversee the effective delivery of resourcing services, emphasizing lean thinking and technology to streamline processes and policies. Support the Temporary Staffing and Recruitment leads in providing a high-performing resourcing function, regularly gathering feedback from customers to improve service delivery. Ensure the development and delivery of professional, comprehensive, and consistent recruitment services that support the Group's strategic and operational workforce objectives.

Interpret national policy and provide specialist advice on local implementation. Collaborate with Site People Directors to develop resourcing plans for high-priority areas, focusing on mechanisms to attract and recruit workforce supply, particularly for hard-to-fill roles. Facilitate connections with educational pathways to build a sustainable workforce model for identified roles across all staff groups.

Ensure the Group's attraction strategy is regularly updated, incorporating employer branding, media, and advertising strategies that deliver robust, value-for-money outcomes while remaining customer- and values-led. Ensure that all temporary and permanent recruitment complies with legal and ethical standards, as well as the requirements of the Care Quality Commission (CQC), The Fit and Proper Persons Test, and NHS Employers. Establish governance mechanisms to demonstrate safe recruitment in line with these standards.

Workforce Intelligence and Systems

Promote a culture of data-driven decision-making by turning data into usable information through effective business intelligence processes. Establish and support processes to ensure that the Group and client data is accurate, relevant, and up-to-date. Monitor KPIs and benchmarking data to ensure that performance measures align with Group priorities.

Embed trend analysis systems to inform forecasting and planning of future services, taking into account business improvement value and external influences. Develop business intelligence processes to interrogate data, identifying service improvements and cost savings.

Lead business change initiatives that optimize the use of self-service facilities and reduce manual inputting, freeing up staff and managerial time while delivering a better customer experience. Collaborate with the Director of Employee Services to develop the shared service offer from the People Directorate, leveraging existing IT platforms to create a cohesive Group offer.

Other Responsibilities

As a member of the Hospital Site Management Team, embody the Group's "Outstanding Care, Together" values. Model good leadership and inclusion practices, and challenge behaviors that fall short of expectations. Build a strong People Services community that delivers high-quality services to clients.

Contribute to business performance by managing People management budgets and demonstrating value for money in service delivery. Take accountability for the effective management of pay and non-pay budgets, and hold senior leadership responsibility for identifying and delivering cost improvement programs.

Address and resolve any escalated complaints related to the People Service.

Job description

Job responsibilities

People Function Leadership

Assist in the design, delivery, and implementation of the Group People Strategy by engaging with stakeholders. Use data on services and patients to provide insights for People solutions, identifying opportunities, risks, and mitigation plans. Collaborate with customers to understand their current and future needs, effectively managing contracts through other Senior Leadership Team (SLT) members. Integrate diversity and inclusion principles into all people practices and support a continuous improvement approach to workforce transformation across site activities. As a coach and leader, resolve conflict and build trust within teams, working as a unitary member of the SLT.

Stay informed on national developments in people practices and take a systemic approach to understanding and addressing emerging organizational and system issues. Contribute to the development of operational workforce plans, ensuring alignment with People priorities and Group objectives.

Team Management and Development

Manage relevant Heads of Temporary Staffing, Rostering and Workforce Intelligence, and Workforce Transformation, ensuring that each manager focuses on delivering cost-effective services. Provide ongoing guidance and managerial support, promoting a culture of learning and continuous improvement. Undertake coaching and performance management activities, modeling good leadership behaviors, and offering constructive feedback.

Ensure that all team members have clear objectives and KPIs, receive regular supervision and appraisals, and maintain updated personal development plans. Ensure the team is adequately staffed to maintain a high level of service at all times.

Contract and Stakeholder Management

Develop and implement a People Directorate procurement strategy that optimizes cost and quality for service users. Oversee the development and delivery of contract management processes to ensure efficiencies are achieved. Coordinate post-contract reviews to ensure all specifications, financial and otherwise, are met. Foster a value-for-money culture through procurement activities. Build and maintain effective working relationships with key staffing agencies, finance partners, NHS England regional leads, and local representatives of the Integrated Care System (ICS) to address and resolve risks and issues.

In collaboration with other senior leads, develop key performance indicators (KPIs) and evaluation systems to ensure that the Group operates effective People services that enhance staff experience. These KPIs will assess satisfaction with both delegated services and the People function overall.

Resourcing

Oversee the effective delivery of resourcing services, emphasizing lean thinking and technology to streamline processes and policies. Support the Temporary Staffing and Recruitment leads in providing a high-performing resourcing function, regularly gathering feedback from customers to improve service delivery. Ensure the development and delivery of professional, comprehensive, and consistent recruitment services that support the Group's strategic and operational workforce objectives.

Interpret national policy and provide specialist advice on local implementation. Collaborate with Site People Directors to develop resourcing plans for high-priority areas, focusing on mechanisms to attract and recruit workforce supply, particularly for hard-to-fill roles. Facilitate connections with educational pathways to build a sustainable workforce model for identified roles across all staff groups.

Ensure the Group's attraction strategy is regularly updated, incorporating employer branding, media, and advertising strategies that deliver robust, value-for-money outcomes while remaining customer- and values-led. Ensure that all temporary and permanent recruitment complies with legal and ethical standards, as well as the requirements of the Care Quality Commission (CQC), The Fit and Proper Persons Test, and NHS Employers. Establish governance mechanisms to demonstrate safe recruitment in line with these standards.

Workforce Intelligence and Systems

Promote a culture of data-driven decision-making by turning data into usable information through effective business intelligence processes. Establish and support processes to ensure that the Group and client data is accurate, relevant, and up-to-date. Monitor KPIs and benchmarking data to ensure that performance measures align with Group priorities.

Embed trend analysis systems to inform forecasting and planning of future services, taking into account business improvement value and external influences. Develop business intelligence processes to interrogate data, identifying service improvements and cost savings.

Lead business change initiatives that optimize the use of self-service facilities and reduce manual inputting, freeing up staff and managerial time while delivering a better customer experience. Collaborate with the Director of Employee Services to develop the shared service offer from the People Directorate, leveraging existing IT platforms to create a cohesive Group offer.

Other Responsibilities

As a member of the Hospital Site Management Team, embody the Group's "Outstanding Care, Together" values. Model good leadership and inclusion practices, and challenge behaviors that fall short of expectations. Build a strong People Services community that delivers high-quality services to clients.

Contribute to business performance by managing People management budgets and demonstrating value for money in service delivery. Take accountability for the effective management of pay and non-pay budgets, and hold senior leadership responsibility for identifying and delivering cost improvement programs.

Address and resolve any escalated complaints related to the People Service.

Person Specification

Education & Qualifications

Essential

  • Educated to Master's level or holder of relevant professional qualification in Human Resources, Business Management or similar field
  • Chartered Member of CIPD, CMI, CIPS or equivalent professional status

Knowledge & Experience

Essential

  • Proven track record of using digitisation and technology to automate services
  • Highly developed commercial acumen including evidence of strong contract and financial management, and use of data analytics to inform data-driven decisions
  • Sound working knowledge of lean methodology, business process re-engineering or similar
  • Substantial experience of dealing with executive and divisional level colleagues within large organisations and outside of organisations across a region/system
  • Substantial experience of leading high performing services which balance compliance with needs of person-centred / staff experience
  • Experienced leader able to influence and drive change and transformation at the highest level
  • A demonstrable track record of delivering high quality results at pace

Desirable

  • Experience of driving digital and data transformation and a sound working knowledge of one or more NHS workforce information systems, such as TRAC, ESR, Allocate healthroster
  • Extensive knowledge of health and care services, both national and local, the people and resourcing agenda affecting them, and its relevance to the strategic direction

Skills & Competencies

Essential

  • Ability to paint a compelling vision of the future, and use appropriate models to recognise and influence the long-term impact of change
  • Able to develop, deliver and implement wide reaching long-term strategy and service plans for supporting and developing individuals, teams, and groups / communities of practice
  • Ability to work effectively in a matrix environment, modelling resilience through leadership of others and creating a sense of direction in challenging times
  • Customer focused approach delivering high quality services, underpinned by the production and effective use of relevant data, systems and a commitment to continuous improvement
  • Able to foster an inclusive culture which unites people, whatever their differences
  • Highly developed leadership, influencing and relationship management skills
  • People leadership, engagement and able to motivate individuals and teams outside of formal line-management
  • Confidence and credibility to operate at a senior level, with the ability to take a visible lead in progressing difficult issues for the benefit of the organisation
  • Ability to translate strategic goals into clear delivery plans at scale
  • Works with pace, energy, drive and is a team player

Desirable

  • Substantial experience of advising on complex and/or highly time-sensitive resourcing needs
  • Able to work independently guided by broad health and social care strategies and specific local and national guidelines and advise on how these can be interpreted and implemented
Person Specification

Education & Qualifications

Essential

  • Educated to Master's level or holder of relevant professional qualification in Human Resources, Business Management or similar field
  • Chartered Member of CIPD, CMI, CIPS or equivalent professional status

Knowledge & Experience

Essential

  • Proven track record of using digitisation and technology to automate services
  • Highly developed commercial acumen including evidence of strong contract and financial management, and use of data analytics to inform data-driven decisions
  • Sound working knowledge of lean methodology, business process re-engineering or similar
  • Substantial experience of dealing with executive and divisional level colleagues within large organisations and outside of organisations across a region/system
  • Substantial experience of leading high performing services which balance compliance with needs of person-centred / staff experience
  • Experienced leader able to influence and drive change and transformation at the highest level
  • A demonstrable track record of delivering high quality results at pace

Desirable

  • Experience of driving digital and data transformation and a sound working knowledge of one or more NHS workforce information systems, such as TRAC, ESR, Allocate healthroster
  • Extensive knowledge of health and care services, both national and local, the people and resourcing agenda affecting them, and its relevance to the strategic direction

Skills & Competencies

Essential

  • Ability to paint a compelling vision of the future, and use appropriate models to recognise and influence the long-term impact of change
  • Able to develop, deliver and implement wide reaching long-term strategy and service plans for supporting and developing individuals, teams, and groups / communities of practice
  • Ability to work effectively in a matrix environment, modelling resilience through leadership of others and creating a sense of direction in challenging times
  • Customer focused approach delivering high quality services, underpinned by the production and effective use of relevant data, systems and a commitment to continuous improvement
  • Able to foster an inclusive culture which unites people, whatever their differences
  • Highly developed leadership, influencing and relationship management skills
  • People leadership, engagement and able to motivate individuals and teams outside of formal line-management
  • Confidence and credibility to operate at a senior level, with the ability to take a visible lead in progressing difficult issues for the benefit of the organisation
  • Ability to translate strategic goals into clear delivery plans at scale
  • Works with pace, energy, drive and is a team player

Desirable

  • Substantial experience of advising on complex and/or highly time-sensitive resourcing needs
  • Able to work independently guided by broad health and social care strategies and specific local and national guidelines and advise on how these can be interpreted and implemented

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St Georges University Hospital

Blackshaw Road, Tooting

London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/work-with-us/ (Opens in a new tab)

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St Georges University Hospital

Blackshaw Road, Tooting

London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/work-with-us/ (Opens in a new tab)

For questions about the job, contact:

PA to Group Chief People Officer

Diana Richards

Diana.Richards@stgeorges.nhs.uk

02087252204

Date posted

03 September 2024

Pay scheme

Agenda for change

Band

Band 9

Salary

£113,557 to £129,443 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

200-NN-6600474-A&C

Job locations

St Georges University Hospital

Blackshaw Road, Tooting

London

SW17 0QT


Epsom Ewell & St. Hellier Nhs Trust

Dorking Road

Epsom

Surrey

KT18 7EG


Supporting documents

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