Job summary
This is an exciting opportunity to join the Plastics Team at St Georges University Hospital. We are looking for two successful candidates who will provide day to day operational management support to the Service Manager with the aim of ensuring that from a non-clinical perspective the speciality is running effectively and efficiently. The post holder is part of a wider management team within the Care Group.
Main duties of the job
The Assistant Service Manager is responsible for the operational delivery of a range of functions in the Plastics Care Group.
The key tasks are:
- Ensuring that operational plans to deliver access targets are put into place
- Managing and developing medical secretaries and other administrative staff as appropriate
- Working closely with the Outpatient Call Centre over the management of Outpatient resources for the Care Group
- Provision of information to support the investigation and monitoring of complaints', including co-ordinating responses to complaints as delegated by the Service Manager.
- Management of junior medical rotas on a day to day basis, co-ordinating annual and study leave requests (and locum bookings where necessary). Highlight any potential problems to the Service Manager in a timely manner.
- Providing support for the multi-disciplinary meetings for the Care Group.
- Supporting the development, management and implementation of project plans for service development when applicable.
- Managing the Plastics Hand unit and Administrative Staff.
- Working with supporting services including the cancer services team.
About us
With nearly9,000 dedicated staff caring for patients around the clock, they are the largest healthcare provider in southwest London.Their main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.As well as acute hospital services, they provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases. The trust also provides a nationwide state-of-the-art endoscopy training centre.
Job description
Job responsibilities
*****Please see the attached supporting document which contains more information about the role*****
Job description
Job responsibilities
*****Please see the attached supporting document which contains more information about the role*****
Person Specification
1.Qualifications and Training
Essential
- 1.1Experience or qualifications that would lead the interview panel to conclude that this person has the capacity to take on an operational
Desirable
- 1.1.1Formal, academic management qualifications 1.1.2Any further study that the candidate can demonstrate would be usefully applied in a management role
2.Experience
Essential
- 2.1In a patient/customer facing role 2.2Dealing with people of a variety of professional backgrounds and abilities
Desirable
- 2.2.1Previous experience in an operational or project management role 2.2.2Previous staff management and financial management
3.Skills
Essential
- 3.1Ability to work autonomously and on own initiative.
- 3.2A sense of how to develop and implement unit policy.
- 3.3Proficient user of word processor, spreadsheet and presentation software.
- 3.4Able to interpret information in order to act upon and disseminate to others.
- 3.5Able to manage and develop a variety of tracking lists to monitor patients and their treatment pathways
- 3.6Be able to talk and interact with patients in an appropriate and professional manner
- 3.7Be able to talk and interact with clinicians and other staff groups in an appropriate and professional manner
- 3.8Ability to collate all necessary information for the development of a response to a complaint letter, which addresses all the questions' asked by the complainant that follows Trust format and is in easy to comprehend English.
- 3.9Ability to co-ordinate and support multi-disciplinary meetings as required.
- 3.10Ability to prioritise work programs in the face of competing demands.
- 3.11Ability to manage and deliver to deadlines and within resources.
Desirable
- 3.3.1Have an understanding of the NHS complaints procedures
- 3.3.2Ability to use a range of NHS computer and information systems
4.Knowledge
Essential
- 4.1A basic understanding of the key concepts of clinical governance.
- governance. 4.3Understand the principles of waiting list management and how to ensure that patients are brought in the appropriate order. Understanding of junior doctor rota working and implications of changes.
- 4.4A good understanding of the changing NHS environment.
- 4.5IT literate with ability to use Microsoft Office applications
Desirable
- 4.4.1Knowledge of Plastics and its illnesses and diseases
- 4.4.2Knowledge of the culture, processes and systems used by St George's Hospital
5Other
Essential
- 5.1Basic influencing skills with the ability to enthuse,
- 5.2Political astuteness in understanding and working with complex policy and diverse interest groups
- 5.3Common sense in knowing when to brief line senior managers and escalate issues
- 5.4A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals;
- 5.5A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority.
Person Specification
1.Qualifications and Training
Essential
- 1.1Experience or qualifications that would lead the interview panel to conclude that this person has the capacity to take on an operational
Desirable
- 1.1.1Formal, academic management qualifications 1.1.2Any further study that the candidate can demonstrate would be usefully applied in a management role
2.Experience
Essential
- 2.1In a patient/customer facing role 2.2Dealing with people of a variety of professional backgrounds and abilities
Desirable
- 2.2.1Previous experience in an operational or project management role 2.2.2Previous staff management and financial management
3.Skills
Essential
- 3.1Ability to work autonomously and on own initiative.
- 3.2A sense of how to develop and implement unit policy.
- 3.3Proficient user of word processor, spreadsheet and presentation software.
- 3.4Able to interpret information in order to act upon and disseminate to others.
- 3.5Able to manage and develop a variety of tracking lists to monitor patients and their treatment pathways
- 3.6Be able to talk and interact with patients in an appropriate and professional manner
- 3.7Be able to talk and interact with clinicians and other staff groups in an appropriate and professional manner
- 3.8Ability to collate all necessary information for the development of a response to a complaint letter, which addresses all the questions' asked by the complainant that follows Trust format and is in easy to comprehend English.
- 3.9Ability to co-ordinate and support multi-disciplinary meetings as required.
- 3.10Ability to prioritise work programs in the face of competing demands.
- 3.11Ability to manage and deliver to deadlines and within resources.
Desirable
- 3.3.1Have an understanding of the NHS complaints procedures
- 3.3.2Ability to use a range of NHS computer and information systems
4.Knowledge
Essential
- 4.1A basic understanding of the key concepts of clinical governance.
- governance. 4.3Understand the principles of waiting list management and how to ensure that patients are brought in the appropriate order. Understanding of junior doctor rota working and implications of changes.
- 4.4A good understanding of the changing NHS environment.
- 4.5IT literate with ability to use Microsoft Office applications
Desirable
- 4.4.1Knowledge of Plastics and its illnesses and diseases
- 4.4.2Knowledge of the culture, processes and systems used by St George's Hospital
5Other
Essential
- 5.1Basic influencing skills with the ability to enthuse,
- 5.2Political astuteness in understanding and working with complex policy and diverse interest groups
- 5.3Common sense in knowing when to brief line senior managers and escalate issues
- 5.4A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals;
- 5.5A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
