Job summary
Phlebotomy see on average 2,000 patients a week working with a large variety of specialities to provide the best possible patient experience. An exciting opportunity has arisen for 2 Band 3 Senior Phlebotomists in our Blood Testing Department.
We are looking for enthusiastic and vibrant experienced phlebotomists to lead a small team of junior phlebotomists as well as perform phlebotomy on adults and children.
Main duties of the job
The main duties of the job will be to take blood samples from adults and children within our various departments. Senior band 3 phlebotomists will also be expected to lead a small team of junior band 2 phlebotomists and be responsible for mentoring and carrying out appraisals for their team. Staff will work across all areas and sites on a rotational basis and are also required to work some weekends and Bank holidays.
About us
St George's hospital is one of the country's leading teaching hospitals with an international reputation for excellent quality of care, cutting-edge treatment, education and research. We provide general, specialist, and tertiary services locally and nationally to all age groups. We recognise that it is only possible to provide high quality healthcare if we can recruit the right staff.
You will need to be a dynamic and motivated phlebotomist with at least 12 months experience in an NHS or private hospital setting. Our department also has community settings across 4 sites and so you will also need to be flexible regarding working times and locations but this also means that you are in no danger of getting bored.
Job description
Job responsibilities
- To provide a welcoming initial point of contact for patients, staff and visitors to the department.
- To always deal compassionately and professionally with all patients and relatives.
- Can deal effectively, and seek assistance where necessary, when dealing with patients more complex, such as patients with learning difficulties, mental health disorders, language barriers, young children, the elderly and disabled.
- Can remain calm and composed when working in acute ward environments.
- Deploy tact and diplomacy when dealing with patient queries.
- To be aware of and can deal effectively with any conflict situations involving patients, staff or visitors.
- Where necessary, assist with the transportation of patients from the department.
- To always ensure confidentiality, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments.
- To ensure skills are up-to-date and relevant to the role, to follow relevant Trust policies and professional codes and to maintain registration where this is a requirement of the role.
- To perform accurate assessment of primary or secondary sites prior to venepuncture and be able to diversify bleeding techniques if difficult veins are present.
- To accurately perform venepuncture procedure for the collection of blood for laboratory analysis on adults.
- To collect blood samples from paediatric patients, ensuring that all standards and recommended guidelines set by the Trust are adhered to.
- To be able to make a judgement as to whether assistance is required with patients thus avoiding a dangerous situation.
- To ensure the quality and integrity of each specimen collected by following all departmental and manufacturer guidelines.
- To hand-write appropriate specimens and associated documentation legibly, checking thoroughly, in preparation for distribution to the laboratories.
- Operate the Vacuum Transport System competently when sending specimens to the laboratories.
- Deal effectively with trouble-shooting issues associated with the transportation of samples to the laboratories.
- Ensure own actions promote quality and alert others to quality issues.
- To be competent in the following clinical procedures:
- Use of Vacutainer system
- Use of butterfly needle
- Performing venepuncture on paediatrics aged 0-16 yrs old.
- To have responsibility for the Health, Safety and Welfare of self and others and to always comply with the requirement of the Health and Safety Regulations.
- Adhere to Manual Handling Regulations, as is relative to the frequent requirement for sitting or standing in a restricted position for a substantial proportion of the time.
- To be aware, always, of the standard procedures for the handling of biological material from patients and dealing with biological material spillages.
- To ensure all clinical and domestic waste is disposed of effectively in line with all departmental and Trust policies.
- To assist in maintaining blood collection equipment, storage areas, workplace, and workbenches in a clean, tidy, well-organised state.
- To maintain a professional appearance at all times, adhering to Trust Uniform and Infection control policies and procedures.
- To undertake reporting and data entry of adverse incidents on the Trust DATIX Web system.
- Ensure all patient documentation and essential clinical information is accurate.
- To assist in maintaining stock levels of all associated consumables and participate in the management of stock rotation.
- To deal effectively with queries from patients, staff and telephone enquiries.
- To report to the Phlebotomy Manager any instance or event which may cause a service delivery failure.
- To work in accordance with the Trusts Equality and Diversity policy to eliminate unlawful discrimination in relation to employment and service delivery.
- To promote at all times equal opportunities for staff and patients in accordance with the Trusts policies to ensure that no person receives less favourable treatment than another on the grounds of: age; disability; marriage and civil partnership; pregnancy and maternity; race (ethnicity); religion or belief; sex (gender); gender reassignment or sexual orientation.
- Organise own workload and establish priorities.
- To participate in providing a seven-day service to include weekends and bank holidays.
- To be able to rotate across all services and sites as required.
- To be able to work unsupervised on wards and take responsibility as bleep holder at weekends and Bank Holidays.
- To liaise effectively with team members and other disciplines of staff members.
- To participate in the induction and training of new staff into the department.
- To undertake any surveys/audits required to promote the development of the service.
- To undertake all mandatory and essential professional development training.
- To always act in a professional and courteous manner to colleagues, fellow healthcare professionals and other users of the service and to maintain good work relations with all members of staff and to promote effective teamwork and the Trust values.
- To comply with the Trusts No Smoking Policies.
- To undertake such duties as may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service.
- To lead a small team and be responsible for the completion of their Personal Development Reviews and Mandatory Training.
- Supporting the Supervisors and escalating any issues impacting the service provision to supervisors and Phlebotomy Team Leader.
Job description
Job responsibilities
- To provide a welcoming initial point of contact for patients, staff and visitors to the department.
- To always deal compassionately and professionally with all patients and relatives.
- Can deal effectively, and seek assistance where necessary, when dealing with patients more complex, such as patients with learning difficulties, mental health disorders, language barriers, young children, the elderly and disabled.
- Can remain calm and composed when working in acute ward environments.
- Deploy tact and diplomacy when dealing with patient queries.
- To be aware of and can deal effectively with any conflict situations involving patients, staff or visitors.
- Where necessary, assist with the transportation of patients from the department.
- To always ensure confidentiality, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments.
- To ensure skills are up-to-date and relevant to the role, to follow relevant Trust policies and professional codes and to maintain registration where this is a requirement of the role.
- To perform accurate assessment of primary or secondary sites prior to venepuncture and be able to diversify bleeding techniques if difficult veins are present.
- To accurately perform venepuncture procedure for the collection of blood for laboratory analysis on adults.
- To collect blood samples from paediatric patients, ensuring that all standards and recommended guidelines set by the Trust are adhered to.
- To be able to make a judgement as to whether assistance is required with patients thus avoiding a dangerous situation.
- To ensure the quality and integrity of each specimen collected by following all departmental and manufacturer guidelines.
- To hand-write appropriate specimens and associated documentation legibly, checking thoroughly, in preparation for distribution to the laboratories.
- Operate the Vacuum Transport System competently when sending specimens to the laboratories.
- Deal effectively with trouble-shooting issues associated with the transportation of samples to the laboratories.
- Ensure own actions promote quality and alert others to quality issues.
- To be competent in the following clinical procedures:
- Use of Vacutainer system
- Use of butterfly needle
- Performing venepuncture on paediatrics aged 0-16 yrs old.
- To have responsibility for the Health, Safety and Welfare of self and others and to always comply with the requirement of the Health and Safety Regulations.
- Adhere to Manual Handling Regulations, as is relative to the frequent requirement for sitting or standing in a restricted position for a substantial proportion of the time.
- To be aware, always, of the standard procedures for the handling of biological material from patients and dealing with biological material spillages.
- To ensure all clinical and domestic waste is disposed of effectively in line with all departmental and Trust policies.
- To assist in maintaining blood collection equipment, storage areas, workplace, and workbenches in a clean, tidy, well-organised state.
- To maintain a professional appearance at all times, adhering to Trust Uniform and Infection control policies and procedures.
- To undertake reporting and data entry of adverse incidents on the Trust DATIX Web system.
- Ensure all patient documentation and essential clinical information is accurate.
- To assist in maintaining stock levels of all associated consumables and participate in the management of stock rotation.
- To deal effectively with queries from patients, staff and telephone enquiries.
- To report to the Phlebotomy Manager any instance or event which may cause a service delivery failure.
- To work in accordance with the Trusts Equality and Diversity policy to eliminate unlawful discrimination in relation to employment and service delivery.
- To promote at all times equal opportunities for staff and patients in accordance with the Trusts policies to ensure that no person receives less favourable treatment than another on the grounds of: age; disability; marriage and civil partnership; pregnancy and maternity; race (ethnicity); religion or belief; sex (gender); gender reassignment or sexual orientation.
- Organise own workload and establish priorities.
- To participate in providing a seven-day service to include weekends and bank holidays.
- To be able to rotate across all services and sites as required.
- To be able to work unsupervised on wards and take responsibility as bleep holder at weekends and Bank Holidays.
- To liaise effectively with team members and other disciplines of staff members.
- To participate in the induction and training of new staff into the department.
- To undertake any surveys/audits required to promote the development of the service.
- To undertake all mandatory and essential professional development training.
- To always act in a professional and courteous manner to colleagues, fellow healthcare professionals and other users of the service and to maintain good work relations with all members of staff and to promote effective teamwork and the Trust values.
- To comply with the Trusts No Smoking Policies.
- To undertake such duties as may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service.
- To lead a small team and be responsible for the completion of their Personal Development Reviews and Mandatory Training.
- Supporting the Supervisors and escalating any issues impacting the service provision to supervisors and Phlebotomy Team Leader.
Person Specification
As per person spec
Essential
- NVQ Level 3 Care OR equivalent experience
- Previous patient care experience in an NHS or private hospital
- Minimum 1 year's adult phlebotomy experience
- Accuracy and attention to detail
- Adult venepuncture blood collection skill
- Basic IT skills
- Knowledge of BD vacutainer blood collection system
Desirable
- Paediatric phlebotomy training certificate
- Personal Development Review Training
- Previous paediatric phlebotomy experience
- Paediatric venepuncture blood collection skill
As per person spec
Essential
- Minimum 1 year adult phlebotomy experience
- Good General Education
- Previous patient care experience in an NHS or private hospital
- Accuracy and attention to detail
- NVQ Level 3 Care OR equivalent experience
- Adult Phlebotomy Training certificate
- Adult venepuncture blood collection skill
- Basic IT skills
- Proven ability to act on own initiative and without supervision.
- Flexible approach to duties
- Ability to organise own workload and work to deadlines.
Desirable
- Previous paediatric phlebotomy experience
- Paediatric venepuncture blood collection skill
- Personal Development Review Training
- Paediatric venepuncture blood collection skill
Person Specification
As per person spec
Essential
- NVQ Level 3 Care OR equivalent experience
- Previous patient care experience in an NHS or private hospital
- Minimum 1 year's adult phlebotomy experience
- Accuracy and attention to detail
- Adult venepuncture blood collection skill
- Basic IT skills
- Knowledge of BD vacutainer blood collection system
Desirable
- Paediatric phlebotomy training certificate
- Personal Development Review Training
- Previous paediatric phlebotomy experience
- Paediatric venepuncture blood collection skill
As per person spec
Essential
- Minimum 1 year adult phlebotomy experience
- Good General Education
- Previous patient care experience in an NHS or private hospital
- Accuracy and attention to detail
- NVQ Level 3 Care OR equivalent experience
- Adult Phlebotomy Training certificate
- Adult venepuncture blood collection skill
- Basic IT skills
- Proven ability to act on own initiative and without supervision.
- Flexible approach to duties
- Ability to organise own workload and work to deadlines.
Desirable
- Previous paediatric phlebotomy experience
- Paediatric venepuncture blood collection skill
- Personal Development Review Training
- Paediatric venepuncture blood collection skill
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
