Job summary
The post holder(s) will process subject access requests for health records ensuring compliance with statutory frameworks and timeframes including, but not limited to, Data Protection Act 2018/ UK GDPR, Access to Health Records Act 1990 and Freedom of information Act 2000.
To ensure that all SAR requests are logged and processed in a timely and accurate fashion. If any payment is required they are acknowledged and requests fulfilled in line with legislation ensuring deadlines are met. Dealing with a variety of enquiries both verbal and written in a highly professional and efficient manner to medical and admin colleagues, customers and third parties.
Main duties of the job
The post holder will be required to acknowledge receipt of requests, collate the required information, identify third party information and/or any contentious information, liaise with the appropriate healthcare professionals and requestor and prepare the records for disclosure including any redaction of information as directed by the appropriate healthcare professional.
Provide efficient, effective and timely administration of access requests including opening and sorting post, logging new requests onto DATIX/ AMS and sending acknowledgement letters.
It is essential that the post holder demonstrates an eye for detail, has excellent interpersonal skills and practical administrative experience.
About us
St George's University Hospitals NHS Foundation Trust provide services from two main hospitals, St George's Hospital and Queen Mary's Hospital, and two health centres, St Johns Therapy Centre, and The Nelson Centre.
With over 9,000 dedicated staff caring for patients around the clock, we are the largest healthcare provider in southwest London.
We are one of the country's largest and busiest acute NHS Trusts, serving a diverse population of more than 3.5 million people across south London and beyond.
Our main hospital site in Tooting and other healthcare locations provide a modern, dynamic, caring environment for excellent clinical care, education and research.
The Department is open Monday to Friday 09:00 to 17:00, Monday - Friday and the contract will not exceed 37.5 hours per week.
Job description
Job responsibilities
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to how you meet the person specification**
Job description
Job responsibilities
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to how you meet the person specification**
Person Specification
Qualifications and Training
Essential
- 5 GCSEs or equivalent experience
- Willing to undertake any further study to enhance ability to carry out job role more efficiently
Desirable
- Evidence of further study
- Other appropriate qualifications or courses
Experience
Essential
- NHS experience in an administrative role
- Good Computer Skills
Desirable
- Cerner, iFIT, DATIX/ AMS, EPR and Legacy PAS, Excel and Word to intermediate level
Skills
Essential
- Excellent communication and interpersonal skills
- Excellent planning and organizational skills
- Ability to embrace and adapt to change, supporting others if needed
- Able to deal with the pressures associated with working to clear deadlines that attract financial penalties for the trust if not adhered to
- Confident in prioritising own workload
- Understand when to use escalation route
- Can demonstrate evidence of self-learning
- Confident in using own initiative to problem solve.
- Good attention to detail and ability to concentrate for long periods of time.
- Able to undertake instructions from senior staff members
- Able to work alone or as part of a team.
Knowledge
Essential
- IT literate
- Good Knowledge of Access to Health Records, GDPR & Data Protection, Freedom of Information and Mental Capacity Act
- Knowledge of working in a pressure associated environment
- Knowledge of administration duties associated with a health records department
- Knowledge process of mental health & children and the guidelines around releasing patient information
Desirable
- Experience of data input
- Ability to integrate and work well as part of a team
- Basic understanding of the NHS
- Knowledge of a health records department
- Basic understanding of mental health & child's record releasing
Other
Essential
- Clean, smart professional appearance
- Good time management especially punctuality
- Has the drive to achieve desired outcomes
- Has personal integrity
- Good command of spoken and written English
- Excellent verbal communication skills and ability to be tactful and sensitive when required
- Motivated and enthusiastic
- Understanding of Equal Opportunities policy
Person Specification
Qualifications and Training
Essential
- 5 GCSEs or equivalent experience
- Willing to undertake any further study to enhance ability to carry out job role more efficiently
Desirable
- Evidence of further study
- Other appropriate qualifications or courses
Experience
Essential
- NHS experience in an administrative role
- Good Computer Skills
Desirable
- Cerner, iFIT, DATIX/ AMS, EPR and Legacy PAS, Excel and Word to intermediate level
Skills
Essential
- Excellent communication and interpersonal skills
- Excellent planning and organizational skills
- Ability to embrace and adapt to change, supporting others if needed
- Able to deal with the pressures associated with working to clear deadlines that attract financial penalties for the trust if not adhered to
- Confident in prioritising own workload
- Understand when to use escalation route
- Can demonstrate evidence of self-learning
- Confident in using own initiative to problem solve.
- Good attention to detail and ability to concentrate for long periods of time.
- Able to undertake instructions from senior staff members
- Able to work alone or as part of a team.
Knowledge
Essential
- IT literate
- Good Knowledge of Access to Health Records, GDPR & Data Protection, Freedom of Information and Mental Capacity Act
- Knowledge of working in a pressure associated environment
- Knowledge of administration duties associated with a health records department
- Knowledge process of mental health & children and the guidelines around releasing patient information
Desirable
- Experience of data input
- Ability to integrate and work well as part of a team
- Basic understanding of the NHS
- Knowledge of a health records department
- Basic understanding of mental health & child's record releasing
Other
Essential
- Clean, smart professional appearance
- Good time management especially punctuality
- Has the drive to achieve desired outcomes
- Has personal integrity
- Good command of spoken and written English
- Excellent verbal communication skills and ability to be tactful and sensitive when required
- Motivated and enthusiastic
- Understanding of Equal Opportunities policy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
