Emergency Department Flow Co-Ordinator Non-Clinical

Job summary

Emergency Department Flow Co-Ordinator Non-Clinical

Band 4, Full Time, Permanent

We are looking for someone who has the passion and drive to support our Clinical, Nursing colleagues and our patients by providing proactive administrative support in our remarkably busy, friendly Emergency Department.

The ideal candidate will be a highly motivated collaborator, a good team player, organised, flexible and at the same time be able to maintain diligence and attention to detail in an often extremely busy, fast paced working environment.

You must be adaptable and willing to take on various tasks and duties, which at times can vary according to the daily needs of the Emergency Department and Unplanned Care Pathways.

The overall aim of this post is to offer the highest level of care to our patients by supporting the Clinicians, Nursing, and the multi-disciplinary staff groups to improve the patient experience and flow throughout the Emergency Department and Unplanned pathways.

Interview Date - TBC

Main duties of the job

The Flow Coordinator is an exciting, fast-paced role working with a broad range of colleagues in a busy Emergency Department. The role is a key, integral member of the multidisciplinary teams, assisting the Nurse in Charge and the daily Lead Consultant in ensuring the smooth timely flow of patients across the Unplanned and Emergency Pathways.

The Flow Co-Ordinator role acts as the first point of escalation for the clinical teams in managing flow throughout the Department.

To assist and support the Clinical, Nursing, and Operations Teams within the Emergency Department (ED) in managing efficient, safe, and timely patient flow through the department. Identifying, assisting, and mitigating in the resolution of patient pathway delays and bottlenecks in order to maintain and achieve the emergency access Key Performance indicators. Achieved by supporting and contributing to the Risk Management within the Emergency Department, by encouraging and supporting a proactive approach to patient flow at every stage of the patients journey from diagnosis to treatment, throughout the Emergency Department and the pathways.

Key working relationships: All staff within the multi-disciplinary team and all departments Trust wide as appropriate to the care of patients across Unplanned and Emergency Pathways.Role of the Department: Unplanned and Emergency Care.

About us

Croydon Health Services provides integrated NHS services to care for people at home, in schools, and in health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.

CUH provides more than 100 specialist services and is home to the borough's only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre, and the Crocus home birthing team.

Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy, and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.

Our experienced staff take care of people of all ages across the borough of Croydon.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.

Join us and be a part of the team that is making Croydon proud