Croydon Health Services NHS Trust

Patient Pathway Support - POD 10

The closing date is 30 September 2025

Job summary

Patient Pathway Support (Band 2)

The post holder will be responsible for delivering an effective and efficient support service to specialty Point of Delivery teams (POD), to assist in the provision of quality patient care. This will include general clerical and administrative duties that support the administrative elements of the entire patient pathway.

The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway.

Proposed Interview Date: TBC

Main duties of the job

The post holder will be rety Point of Delivery teams (POD), to assist in the provision of quality patient care. This will include general clerical and administrative duties that support the administrative elements of the entire patient pathway. The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway .Also responsible for delivering an effective and efficient support service to special

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Details

Date posted

17 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£29,179 a year pa pro rata incl HCAS (outer)

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

199-7081770-FM-MT

Job locations

CR7 7YE

530 London Road

Croydon

CR7 7YE


Job description

Job responsibilities

Please see the attached supporting document which contains more information about the role in job description and person specification.

Job description

Job responsibilities

Please see the attached supporting document which contains more information about the role in job description and person specification.

Person Specification

EDUCATION AND QUALIFICATIONS

Essential

  • GCSE Maths & English

Desirable

  • Evidence of on-going continuous personal development (CPD) and training
  • Experience of working in a healthcare environment

KNOWLEDGE AND EXPERIENCE

Essential

  • IT Literate - Working knowledge of MS Office package
  • Good verbal & written communication skills
  • Good teamwork and self-management skills
  • Experience of customer service in a multicultural environment
  • Good customer service experience
  • Experience of prioritising own workload in a highly pressurised working environment

Desirable

  • Working knowledge of healthcare based IT systems

PERSONAL QUALITIES

Essential

  • Excellent organisational skills
  • Ability to successfully manage and resolve difficult situations

Desirable

  • A good understanding of MS Office packages
Person Specification

EDUCATION AND QUALIFICATIONS

Essential

  • GCSE Maths & English

Desirable

  • Evidence of on-going continuous personal development (CPD) and training
  • Experience of working in a healthcare environment

KNOWLEDGE AND EXPERIENCE

Essential

  • IT Literate - Working knowledge of MS Office package
  • Good verbal & written communication skills
  • Good teamwork and self-management skills
  • Experience of customer service in a multicultural environment
  • Good customer service experience
  • Experience of prioritising own workload in a highly pressurised working environment

Desirable

  • Working knowledge of healthcare based IT systems

PERSONAL QUALITIES

Essential

  • Excellent organisational skills
  • Ability to successfully manage and resolve difficult situations

Desirable

  • A good understanding of MS Office packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Croydon Health Services NHS Trust

Address

CR7 7YE

530 London Road

Croydon

CR7 7YE


Employer's website

https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)

Employer details

Employer name

Croydon Health Services NHS Trust

Address

CR7 7YE

530 London Road

Croydon

CR7 7YE


Employer's website

https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

CBU Administration Manager

Beverley Bulgin

beverley.bulgin@nhs.net

02084013000

Details

Date posted

17 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£29,179 a year pa pro rata incl HCAS (outer)

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

199-7081770-FM-MT

Job locations

CR7 7YE

530 London Road

Croydon

CR7 7YE


Supporting documents

Privacy notice

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