Transformation and Improvement Lead - Unplanned Care

Croydon Health Services NHS Trust

The closing date is 29 April 2025

Job summary

Transformation and Improvement Lead - Unplanned Care

Band 8C, Full Time, Permanent

The Transformation and Improvement Lead is a key senior post supporting the Executive and Director of Transformation in the development and delivery of the Trust's transformation agenda. The post will be pivotal in shaping and delivering a wide range of transformation projects and in driving productivity and value for money within the Trust. The post holder will take the lead on one or more Transformation programmes, assist senior managers in the identification of productivity/performance opportunity, design and implement rapid improvement workshops. The Transformation and Improvement Lead for Urgent and Emergency Care is responsible for leading strategic transformation initiatives to optimise patient flow and improve the delivery of urgent and emergency care services across the acute hospital. The postholder will be responsible for the overall management and governance of the rapid improvement element of the transformation agenda.

Proposed Interview Date - 7th May 2025

Main duties of the job

Strategic leadership, Urgent and Emergency Care Optimisation, Collaboration and Stakeholder Engagement , Performance Management and Governance, Financial and Resource Management, Change Management and Workforce Development

About us

Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital. CUH provides more than 100 specialist services and is home to the borough's only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre and the Crocus home birthing team. Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery. Our experienced staff take care of people of all ages across the borough of Croydon. We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.

Date posted

15 April 2025

Pay scheme

Agenda for change

Band

Band 8c

Salary

£80,025 to £91,336 a year per annum incl HCAS (Outer)

Contract

Permanent

Working pattern

Full-time

Reference number

199-NN-7060648-MT-FM-Z-B

Job locations

Croydon University Hospital

530 London Road

Croydon

CR7 7YE

Job description

Job responsibilities

***Please see the attached supporting document which contains more information about the role in the job description and person specification***

Job description

Job responsibilities

***Please see the attached supporting document which contains more information about the role in the job description and person specification***

Person Specification

Education, Qualification

Essential

Educated to degree level with either Master's degree or equivalent
Project/Programme Management qualification
Black Belt in Lean Six Sigma or equivalent qualification in continuous improvement methodologies

Desirable

Postgraduate qualification in a relevant field
Coaching or mentoring qualification

Experience

Essential

Significant Experience in leading large scale transformation and improvement initiatives within acute hospital
Experience of implementing large scale service improvement and change projects within a large complex organisation
Experience of working at a senior level, managing complex projects

Desirable

Experience of working with Integrated Care Systems or Sustainability and Transformation Partnerships

Knowledge

Essential

In-depth knowledge of urgent and emergency care pathways
Advanced knowledge of improvement methodologies
Demonstrable astuteness in understanding and working with complex policy and diverse interest groups

Skills

Essential

Strong analytical and problem-solving skills
Excellent leadership and influencing skills
Highly developed communication and interpersonal skills

Person Specification

Education, Qualification

Essential

Educated to degree level with either Master's degree or equivalent
Project/Programme Management qualification
Black Belt in Lean Six Sigma or equivalent qualification in continuous improvement methodologies

Desirable

Postgraduate qualification in a relevant field
Coaching or mentoring qualification

Experience

Essential

Significant Experience in leading large scale transformation and improvement initiatives within acute hospital
Experience of implementing large scale service improvement and change projects within a large complex organisation
Experience of working at a senior level, managing complex projects

Desirable

Experience of working with Integrated Care Systems or Sustainability and Transformation Partnerships

Knowledge

Essential

In-depth knowledge of urgent and emergency care pathways
Advanced knowledge of improvement methodologies
Demonstrable astuteness in understanding and working with complex policy and diverse interest groups

Skills

Essential

Strong analytical and problem-solving skills
Excellent leadership and influencing skills
Highly developed communication and interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Croydon Health Services NHS Trust

Address

Croydon University Hospital

530 London Road

Croydon

CR7 7YE

Employer's website

https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)

Employer details

Employer name

Croydon Health Services NHS Trust

Address

Croydon University Hospital

530 London Road

Croydon

CR7 7YE

Employer's website

https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)

For questions about the job, contact:

Director of Transformation

Charlotte Southcott

c.southcott2@nhs.net

02084013000

Date posted

15 April 2025

Pay scheme

Agenda for change

Band

Band 8c

Salary

£80,025 to £91,336 a year per annum incl HCAS (Outer)

Contract

Permanent

Working pattern

Full-time

Reference number

199-NN-7060648-MT-FM-Z-B

Job locations

Croydon University Hospital

530 London Road

Croydon

CR7 7YE

Supporting documents

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