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Transformation and Improvement Lead - Planned Care

Croydon Health Services NHS Trust

The closing date is 30 April 2025

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Job summary

Transformation and Improvement Lead - Planned Care

Band 8c, Full Time, Permanent

The Transformation and Improvement Lead - Planned Care will drive large-scale transformation initiatives to enhance the efficiency, quality, and sustainability of planned care services within the acute hospital. Working closely with clinical, operational, and executive teams, this role will design and implement solutions to optimise elective care pathways, reduce waiting times, and improve patient outcomes.

The post-holder will play a key role in ensuring the Trust meets national targets, including Referral to Treatment (RTT) standards, while delivering high-quality, cost-effective care. Supporting the Executive and Director of Transformation, they will lead one or more transformation programmes, identify opportunities for productivity and performance improvements, and facilitate rapid improvement workshops.

Additionally, the role involves overseeing project budgets and ensuring that planned benefits are delivered on time and as expected.

Interview Date TBC

Main duties of the job

Strategic Leadership,Transformation and Improvement ,Collaboration and Stakeholder Engagement,Performance Management and Governance,Change Management and Workforce Development,Financial and Resource Management

About us

Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.

CUH provides more than 100 specialist services and is home to the borough's only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre and the Crocus home birthing team.

Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.

Our experienced staff take care of people of all ages across the borough of Croydon.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 8c

Salary

£80,025 to £91,336 a year per annum pro rata incl HCAS (outer)

Contract

Permanent

Working pattern

Full-time

Reference number

199-NN-7056858-MT-FM-Z-C

Job locations

Croydon University Hospital

530 London Road

Croydon

CR7 7YE


Job description

Job responsibilities

**********Please see the attached supporting document which contains more information about the role in job description and person specification ************

Job description

Job responsibilities

**********Please see the attached supporting document which contains more information about the role in job description and person specification ************

Person Specification

Education, qualifications

Essential

  • Educated to degree level with either a Master's degree or equivalent experience in a relevant field
  • Black Belt in Lean Six Sigma or equivalent qualification in continuous improvement methodologies
  • Project/Programme Management Qualification or equivalent experience

Desirable

  • Postgraduate qualification in a relevant field
  • Coaching or mentoring qualification

Experience

Essential

  • Significant experience in leading large -scale transformation and improvement initiatives within an acute hospital or healthcare setting
  • proven track record of optimising elective care pathways and delivering measurable improvements in service performance
  • Experience of working at a senior level, managing complex projects, and engaging multidisciplinary teams across clinical and operational areas

Desirable

  • Experience of working with Integrated Care Systems or Sustainability and Transformation Partnerships

Knowledge

Essential

  • In-depth knowledge of planned care pathways, elective care services, and the challenges facing acute hospitals
  • Advanced knowledge of improvement methodologies and their application in healthcare settings

Skills

Essential

  • Strong analytical and problem solving skills
  • Excellent leadership and influencing skills
  • highly developed communication and interpersonal skills
Person Specification

Education, qualifications

Essential

  • Educated to degree level with either a Master's degree or equivalent experience in a relevant field
  • Black Belt in Lean Six Sigma or equivalent qualification in continuous improvement methodologies
  • Project/Programme Management Qualification or equivalent experience

Desirable

  • Postgraduate qualification in a relevant field
  • Coaching or mentoring qualification

Experience

Essential

  • Significant experience in leading large -scale transformation and improvement initiatives within an acute hospital or healthcare setting
  • proven track record of optimising elective care pathways and delivering measurable improvements in service performance
  • Experience of working at a senior level, managing complex projects, and engaging multidisciplinary teams across clinical and operational areas

Desirable

  • Experience of working with Integrated Care Systems or Sustainability and Transformation Partnerships

Knowledge

Essential

  • In-depth knowledge of planned care pathways, elective care services, and the challenges facing acute hospitals
  • Advanced knowledge of improvement methodologies and their application in healthcare settings

Skills

Essential

  • Strong analytical and problem solving skills
  • Excellent leadership and influencing skills
  • highly developed communication and interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Croydon Health Services NHS Trust

Address

Croydon University Hospital

530 London Road

Croydon

CR7 7YE


Employer's website

https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)

Employer details

Employer name

Croydon Health Services NHS Trust

Address

Croydon University Hospital

530 London Road

Croydon

CR7 7YE


Employer's website

https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)

For questions about the job, contact:

Director of transformation

Charlotte Soutchott

c.southcott2@nhs.net

07854721518

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 8c

Salary

£80,025 to £91,336 a year per annum pro rata incl HCAS (outer)

Contract

Permanent

Working pattern

Full-time

Reference number

199-NN-7056858-MT-FM-Z-C

Job locations

Croydon University Hospital

530 London Road

Croydon

CR7 7YE


Supporting documents

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