Job summary
Continuous Improvement Delivery Manager
Band 8a, Full Time, Permanent
The Continuous Improvement Delivery Manager is responsible for designing, developing and implementing key transformation initiatives across the hospital. The role focuses on planning and executing projects that improve clinical services, enhance patient outcomes, and drive operational efficiencies. The post-holder will collaborate with clinical, operational, and corporate teams to ensure that transformation projects are delivered on time, within scope, and meet the hospital's strategic objectives. The role requires effective analytical skills, knowledge of national best practice, use of improvement methodologies and the ability to lead the implementation of complex projects and programmes. The role will be pivotal in the delivery of strategic transformation projects and act as a key collaborator for several services
Proposed Interview Date - 23rd April 2025
Main duties of the job
Project Management and Delivery
Stakeholder Engagement, Change Management,Performance Monitoring and Reporting,Process Improvement and Innovation,Financial and Resource Management
About us
Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.
CUH provides more than 100 specialist services and is home to the borough's only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre and the Crocus home birthing team.Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.
Our experienced staff take care of people of all ages across the borough of Croydon.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.
Job description
Job responsibilities
*****************Please see the attached supporting document which contains more information about the role in job description and person specification *****************
Job description
Job responsibilities
*****************Please see the attached supporting document which contains more information about the role in job description and person specification *****************
Person Specification
Education, qualifications and/or training
Essential
- Batchelor's degree in a relevant field
- Project Management qualification or equivalent experience
- Evidence of continuous professional development in transformation
Desirable
- Postgraduate qualification in a relevant field
Experience
Essential
- Significant experience in delivering complex transformation projects within a healthcare or public sector environment
- Significant experience in managing cross functional project teams and working with multidisciplinary stakeholders to achieve project goals
- Experience in leading change management initiatives and supporting staff through the adoption of new ways of working
Desirable
- Experience of working within integrated Care Systems or equivalent
- Experience with digital transformation tools in a healthcare setting
Knowledge
Essential
- Understand the background and aims of current healthcare policy and appreciate the implications of this
- able to provide and receive highly complex, sensitive and contentious information
Skills
Essential
- Strong project management skills
- Ability to analyse qualitative and quantitative information from a range of sources and present it in a clear and concise way
- Able to take decisions on difficult and contentious issues where there may be a number of potential solutions / outcomes.
- Demonstrate the ability to plan over the short, medium and long- term altering plans to fit with the rapidly changing environment
Person Specification
Education, qualifications and/or training
Essential
- Batchelor's degree in a relevant field
- Project Management qualification or equivalent experience
- Evidence of continuous professional development in transformation
Desirable
- Postgraduate qualification in a relevant field
Experience
Essential
- Significant experience in delivering complex transformation projects within a healthcare or public sector environment
- Significant experience in managing cross functional project teams and working with multidisciplinary stakeholders to achieve project goals
- Experience in leading change management initiatives and supporting staff through the adoption of new ways of working
Desirable
- Experience of working within integrated Care Systems or equivalent
- Experience with digital transformation tools in a healthcare setting
Knowledge
Essential
- Understand the background and aims of current healthcare policy and appreciate the implications of this
- able to provide and receive highly complex, sensitive and contentious information
Skills
Essential
- Strong project management skills
- Ability to analyse qualitative and quantitative information from a range of sources and present it in a clear and concise way
- Able to take decisions on difficult and contentious issues where there may be a number of potential solutions / outcomes.
- Demonstrate the ability to plan over the short, medium and long- term altering plans to fit with the rapidly changing environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
