Overseas Visitors and Private Patient Supervisor

Job summary

Overseas Visitors and Private Patient Supervisor

Full Time, Permanent, Band - 5

The post holder will be an expert in the Department of Health and Social Care (DHSC) guidance for the management of overseas visitors and apply Trust policy for the identification and treatment of Overseas Visitors in line with these regulations, with the aim of maximising income. The post holder will ensure that non-eligible overseas visitors and private patients are charged appropriately for the services they receive.

The post holder will be responsible for conducting the Stage one and Stage two interviews in accordance with the DHSC's guidelines, in order to establish whether a patient is entitled to free NHS treatment or is required to pay for care received.

Proposed Interview Date - 3rd February 2025

Main duties of the job

1. To supervise the Overseas Visitors and Private Patients Assistant and Clerk and advise them on the application of the DHSC guidelines regarding Overseas Visitors.

2. Be fully conversant with the NHS Cost Recovery Charging Regime processes and procedures that are in place to identify and charge patients who are Overseas Visitors and Private Patients.

3. Provide advice and training on non-complex financial and corporate issues to non-financial managers in regard to Overseas Visitors Cost Recovery Regime and Private Patients' treatments.

4. Ability to design, develop effective template/spreadsheet for managing enquiries, disputes, complaint to facilitate an effective action plan.

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.