Croydon Health Services NHS Trust

Applications Administrator

Information:

This job is now closed

Job summary

Applications Administrator

Band 4, Full Time, Permanent

As an Applications Administrator within Digital Services, you will have responsibility for the daily maintenance and administration needed by the many applications in use in the Trust.

The Applications Administrator will be responsible for accurately undertaking general administration i.e. configuration, user accounts, housekeeping, routine tasks, upgrades, user queries and general faultfinding.

The post holder will the first point of contact for all clinical application and e-RS related issues or queries for internal staff, GP Practices and external stakeholders. The post holder will ensure high levels of patient and clinical satisfaction by being an accessible, customer focused and knowledgeable point of contact.

Proposed Interview Date - 28th January 2025

Main duties of the job

***Please see the attached supporting document which contains more information about the main duties of the role in the job description and person specification***

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Details

Date posted

08 January 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,081 to £33,665 a year per annum incl HCAS ( outer)

Contract

Permanent

Working pattern

Full-time

Reference number

199-NN-6901152_FM-MT-Z

Job locations

Croydon University Hospital

Thornton Heath

CR7 7YE


Job description

Job responsibilities

***Please see the attached supporting document which contains more information about the main duties of the role in the job description and person specification***

Job description

Job responsibilities

***Please see the attached supporting document which contains more information about the main duties of the role in the job description and person specification***

Person Specification

Education and Qualifications

Essential

  • Educated to degree level or equivalent experience

Desirable

  • ITIL Foundation

Experience

Essential

  • Experience in the usage, support, maintenance, or administration of applications with the focus of Electronic Patient Record systems eg. Oracle Millenium, Emis Web & e-RS
  • Customer service experience

Desirable

  • Proficient user of Microsoft Office products. (Word, Excel, MS Teams)

Skills and Abilities

Essential

  • Able to prioritise workloads and resource them in response to changing demands and requirements
  • Ability to manage user expectations and troubleshoot when required
  • Good understanding of confidentiality, the data protection act and data protection issues
  • Good understanding of NHS processes

Desirable

  • Experience of delivering training to individuals or large groups of staff
Person Specification

Education and Qualifications

Essential

  • Educated to degree level or equivalent experience

Desirable

  • ITIL Foundation

Experience

Essential

  • Experience in the usage, support, maintenance, or administration of applications with the focus of Electronic Patient Record systems eg. Oracle Millenium, Emis Web & e-RS
  • Customer service experience

Desirable

  • Proficient user of Microsoft Office products. (Word, Excel, MS Teams)

Skills and Abilities

Essential

  • Able to prioritise workloads and resource them in response to changing demands and requirements
  • Ability to manage user expectations and troubleshoot when required
  • Good understanding of confidentiality, the data protection act and data protection issues
  • Good understanding of NHS processes

Desirable

  • Experience of delivering training to individuals or large groups of staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Croydon Health Services NHS Trust

Address

Croydon University Hospital

Thornton Heath

CR7 7YE


Employer's website

https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)

Employer details

Employer name

Croydon Health Services NHS Trust

Address

Croydon University Hospital

Thornton Heath

CR7 7YE


Employer's website

https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Head of Applications

Luke Nash

lukenash@nhs.net

02084013752

Details

Date posted

08 January 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,081 to £33,665 a year per annum incl HCAS ( outer)

Contract

Permanent

Working pattern

Full-time

Reference number

199-NN-6901152_FM-MT-Z

Job locations

Croydon University Hospital

Thornton Heath

CR7 7YE


Supporting documents

Privacy notice

Croydon Health Services NHS Trust's privacy notice (opens in a new tab)