Job summary
Please see the attached supporting document which contains more information about the role in the job summary
Main duties of the job
Registration Authority Agent - Band 4Full-time, 37.5 hrs per week
We are looking for an experienced Registration Authority Agent for the Trust who will have the responsibility of examining and validating the identity of people applying for registration. You will provide Smart Card and Registration services to clinicians, managers and staff across all areas of the Trust.
To be a Registration Authority Agent for the Trust with responsibility to examine and validate the identity of people applying for registration. You will provide Smart Card and Registration services to clinicians, managers and staff across all areas of the Trust.
Interview dates: 8th & 9th October
About us
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.
These include:o Croydon University Hospitalo Purley Hospitalo The Sickle Cell and Thalassaemia Centre in Thornton Heatho Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodsideo A minor injuries unit in New AddingtonThe Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.Our Vision:"Excellent integrated care for you and your family, when and where you need it"Our 5 key 'Here for you' promises to the people of Croydon are:o You feel cared for by helpful and welcoming staffo You feel in safe hands with highly professional staffo You feel confident in your treatment from skilled teams of compassionate clinicianso You feel we value your time with convenient appointments, minimal waiting and care closer to homeo You feel it's getting better all the time as we continue to improve our services
We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to "Listening into Action" is new and different.
Job description
Job responsibilities
Please see the attached supporting document which contains more information about the role in job description and person specification
Job description
Job responsibilities
Please see the attached supporting document which contains more information about the role in job description and person specification
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- Previous experience of working in an RA Role
- An educational qualification at Advanced or higher Vocational level or equivalent experience
- A qualification or relevant experience giving evidence of competence in the use of PCs, printers and software e.g. European Computer Driving License
Desirable
- ITIL Foundation v4
- Driving License
- Oracle Cerner Millenium Fundamentals Qualification
KNOWLEDGE AND UNDERSTANDING EXPERIENCE
Essential
- Comprehensive understanding of the National RA guidelines and responsibilities
- Excellent working knowledge of complex applications (e.g. such as Patient Administration and Clinical systems), preferably gained in a complex health care environment
- Customer service experience
- Experience of the ability to work to strict security and access controls and adherence to Data Protection Act and security requirements similar to NHS Caldicott
- Experience of IT Clinical Applications or equivalent experience of supporting IT Applications in a large, complex organisation
- Experience of delivering results to third parties
SKILLS/ABILITIES
Essential
- Ability to work accurately under pressure
- Ability to analyse problems and find solutions
- Able to prioritise workloads and resource them in response to changing demands and requirements
- Able to demonstrate an understanding and knowledge of an all-round comprehensive administrative service
- A high level of communication skills and ability to explain technical issues to a non-technical audience
- Ability to empathise with application users when problems occur
- Ability to manage user expectations and troubleshoot when required
- To be able to multi- task and switch priorities when conflicting demands are made
- To be able to analyse problems
- Be able to suggest improvements to Policies, Protocols and Reports
- Able to demonstrate an understanding and knowledge of all round comprehensive administrative service
- Enthusiasm, commitment, self-motivation and a willingness to work flexibly
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- Previous experience of working in an RA Role
- An educational qualification at Advanced or higher Vocational level or equivalent experience
- A qualification or relevant experience giving evidence of competence in the use of PCs, printers and software e.g. European Computer Driving License
Desirable
- ITIL Foundation v4
- Driving License
- Oracle Cerner Millenium Fundamentals Qualification
KNOWLEDGE AND UNDERSTANDING EXPERIENCE
Essential
- Comprehensive understanding of the National RA guidelines and responsibilities
- Excellent working knowledge of complex applications (e.g. such as Patient Administration and Clinical systems), preferably gained in a complex health care environment
- Customer service experience
- Experience of the ability to work to strict security and access controls and adherence to Data Protection Act and security requirements similar to NHS Caldicott
- Experience of IT Clinical Applications or equivalent experience of supporting IT Applications in a large, complex organisation
- Experience of delivering results to third parties
SKILLS/ABILITIES
Essential
- Ability to work accurately under pressure
- Ability to analyse problems and find solutions
- Able to prioritise workloads and resource them in response to changing demands and requirements
- Able to demonstrate an understanding and knowledge of an all-round comprehensive administrative service
- A high level of communication skills and ability to explain technical issues to a non-technical audience
- Ability to empathise with application users when problems occur
- Ability to manage user expectations and troubleshoot when required
- To be able to multi- task and switch priorities when conflicting demands are made
- To be able to analyse problems
- Be able to suggest improvements to Policies, Protocols and Reports
- Able to demonstrate an understanding and knowledge of all round comprehensive administrative service
- Enthusiasm, commitment, self-motivation and a willingness to work flexibly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
