Job summary
PART TIME RECEPTIONIST/CLERICAL OFFICER 21hrs per WeekBased at Parkway H C New Addington & Lennard Road, Croydon.
We are looking for a reliable, confident, friendly part time receptionist/clerical officer to cover reception and switchboard services working at Parkway Health Centre, New Addington and Lennard Road as above.
The opening hours for all community bases are 8.30am to 5.00pm Monday to Friday.
We require a part time Receptionist/Clerical Officer 2.5 days per week 21 hours as follows-Parkway Health Centre - All day Mondays & Fridays - 8.30 - 5pm.Lennard Road - Wednesday afternoons - 12 - 5pm.
The post holder will be required to contribute to the smooth running of the base by providing clerical support to the Service Administrator and clinical services within the building.
The post is part of a broader clerical team; therefore, the successful candidate will be required to work at other Croydon clinics to cover staff absences. Flexibility and a helpful can do attitude are therefore essential.
Main duties of the job
The reception/clerical team is the first point of contact for patients and members of the public, contractors and staff. Applicants must be able to demonstrate a high standard of customer care combined with the ability to work calmly in a sometimes stressful and busy environment.Experience in dealing with members of the public is required.
It is essential that applicants have good written and verbal communication skills as well as excellent organisation and time management skills. The ability to prioritise work and respond to enquiries in a professional manner is vital. Applicants should be able to work unsupervised, using their own initiative.
Applicants must be computer literate and a working knowledge of Emis and Cerner databases will be an advantage, however training can be provided if necessary.
This is an ideal opportunity for you if you are a motivated team player who wants to contribute towards providing an essential part of patient care.
Please see job description for further information. If you have any queries, please contact Dawn Vieyra on 020 8 714 2800.
PLEASE NOTE: This post will close once we have received sufficient applications.
Proposed interview date Monday 2nd September 2024
About us
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Job description
Job responsibilities
Provide an efficient front line reception and telephone service working alone and as part of a team ensuring relief cover for one another as and when necessary.
Recording and relaying accurate messages dealing with enquiries and taking messages.
Completing patient check ins and making future appointments on Cerner.
Providing general administrative support for the clinical services e.g. making up folders/packs, photocopying and mail distribution.
Ordering and receipting of stationery, medical supplies and domestic supplies Check stock levels re-ordering as necessary to ensure levels maintained.
Required to move and handle stock, unpack deliveries and put away supplies.
Collection, collation and data entry of patient related data from clinical professional staff into the EMIS patient system.
Completing and recording daily building checks
To ensure that all visitors sign in and are issued with a visitors badge.
To act as a Fire coordinator in the event of a fire/alarm and co-ordinate a full building evacuation following Trust Procedures.
To be able to follow and act on Emergency Trust procedures supported by the Service Administrator.
To test the fire alarms, panic and lift alarms on a weekly basis.
To report building issues to facilities help desk and monitor progress of repairs etc.
To have responsibility for Health, Safety and Welfare of self and others in the working Environment.
To follow safe working practice and to comply at all times with the Trusts Health and Safety Policies and Procedures.
To be able to lock, unlock and alarm premises.
To ensure confidentiality on all matters relating to patients and information obtained during the course of employment.
Job description
Job responsibilities
Provide an efficient front line reception and telephone service working alone and as part of a team ensuring relief cover for one another as and when necessary.
Recording and relaying accurate messages dealing with enquiries and taking messages.
Completing patient check ins and making future appointments on Cerner.
Providing general administrative support for the clinical services e.g. making up folders/packs, photocopying and mail distribution.
Ordering and receipting of stationery, medical supplies and domestic supplies Check stock levels re-ordering as necessary to ensure levels maintained.
Required to move and handle stock, unpack deliveries and put away supplies.
Collection, collation and data entry of patient related data from clinical professional staff into the EMIS patient system.
Completing and recording daily building checks
To ensure that all visitors sign in and are issued with a visitors badge.
To act as a Fire coordinator in the event of a fire/alarm and co-ordinate a full building evacuation following Trust Procedures.
To be able to follow and act on Emergency Trust procedures supported by the Service Administrator.
To test the fire alarms, panic and lift alarms on a weekly basis.
To report building issues to facilities help desk and monitor progress of repairs etc.
To have responsibility for Health, Safety and Welfare of self and others in the working Environment.
To follow safe working practice and to comply at all times with the Trusts Health and Safety Policies and Procedures.
To be able to lock, unlock and alarm premises.
To ensure confidentiality on all matters relating to patients and information obtained during the course of employment.
Person Specification
Education and Qualifications
Essential
- Good level of education
- Competent spoken & written communication skills
- Legible handwriting
Desirable
Knowledge & Understanding
Essential
- Computer literate
- Typing skills
- Knowledge of clerical procedures and methods of organising work e.g prioritising
Desirable
- Working knowledge of Emis & Cerner
- Experience with Windows e.g. Word
Experience
Essential
- Previous office environment experience
- Previous experience in dealing with the public of all ages
- Experience in using office equipment e.g photocopier
Desirable
- NHS experience
- Switchboard experience
Skills and Abilities
Essential
- Flexible approach to work
- Able to prioritise work load and manage time
- Good telephone manner and communication skills
- Able to take clear accurate message paying attention to detail
- Effective interpersonal skills
- Ability to uphold confidentiality
- Ability to work as part of a team
- Able to work alone using initiative
Desirable
- Car driver
- Interested in developing new skills
Person Specification
Education and Qualifications
Essential
- Good level of education
- Competent spoken & written communication skills
- Legible handwriting
Desirable
Knowledge & Understanding
Essential
- Computer literate
- Typing skills
- Knowledge of clerical procedures and methods of organising work e.g prioritising
Desirable
- Working knowledge of Emis & Cerner
- Experience with Windows e.g. Word
Experience
Essential
- Previous office environment experience
- Previous experience in dealing with the public of all ages
- Experience in using office equipment e.g photocopier
Desirable
- NHS experience
- Switchboard experience
Skills and Abilities
Essential
- Flexible approach to work
- Able to prioritise work load and manage time
- Good telephone manner and communication skills
- Able to take clear accurate message paying attention to detail
- Effective interpersonal skills
- Ability to uphold confidentiality
- Ability to work as part of a team
- Able to work alone using initiative
Desirable
- Car driver
- Interested in developing new skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
