Corporate Applications Specialist

Job summary

The post holder will be responsible for the end to end life cycle of corporate applications with an emphasis on a wide range of Microsoft products focusing on:

• Product efficiency
• Promoting MS products within current licence agreement and look for saving and improvement opportunities.
• Liaising with services and departments within the trust to improve existing processes and procedures.
• Training and support
• Customisation
• Updates and Maintenance - stay current with MS updates and patches, ensuring applications are up-to-date and secure
• Collaboration - Collaborate with Digital Services Teams as well as other departments to integrate MS apps with other systems and tools to consolidate and remove legacy solutions with MS products where possible and feasible
• Security Compliance
• Documentation
• Problem Resolution
• Continuous self learning and development

The postholder must have previous experience of delivering high availability business and safety critical applications, preferably in a clinical setting. This role is crucial to the ability of the digital services department in providing an effective service to the Trust and therefore to the effective provision of corporate services to staff and patients. The postholder must demonstrate experience of providing an effective service to customers and a focus on customer communications and service improvement.

Main duties of the job

• To contribute towards the continuous improvement of the service offered
• Plan the development of a range of business critical corporate and CHS systems
• Ensure that root cause analysis is performed for application incidents
• Work with 3rd party vendors to deliver a quality service which meets the needs of the Trust
• Take a lead role in the delivery of applications from project into live support
• To provide assurance to senior management that corporate and IT system budgets deliver value for money through effective strategic and tactical planning of procurements and effective contract management
• Work with senior management to agree the approach, scope & service design for any given new corporate capability
• Work with senior management and stakeholders to ensure fit for purpose business continuity plans are in place and tested, and underpinned by appropriate technology disaster recovery plans and that the process for applications recovery, including application prioritisation in the event of a major incident, is agreed with the business and fully documented.
• Responsible for the efficient management and support a range of corporate and IT systems and their modules.

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.