Lewisham and Greenwich NHS Trust

Senior EPR Support Analyst

The closing date is 30 April 2026

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Job summary

The post holder is an expert technical member of the Application Support Team and is responsible for the technical support of the Electronic Patient Record (EPR) (Acute and Community systems)

Main duties of the job

  • To provide first and second line support for the Trust's EPR systems and any other key applications which are supported by the Lewisham and Greenwich IM&T Department.
  • To be responsible for managing all TrackIT logs, allocating them to the Application Team support staff as appropriate and ensuring compliance with SLAs and KPIs.
  • To undertake specific system administration activities to ensure the smooth running of key systems both community and acute, including producing regular KPI reports on the application team performance.
  • To ensure that Change Control Procedures are followed.
  • To be responsible for ensuring that systems are changed to meet new requirements.
  • To negotiate with Oracle, RiO and third-party teams on the timing and implementation of system configuration Service Request updates and communicate these to the Trust.
  • In conjunction with the Systems Team Manager, manage and action all requests for change building new functionality as required.
  • To assist with the planning and implementation of EPR systems upgrades, providing technical advice to users to enable them to deliver the potential benefits of IT systems.
  • To deputise for the Lead EPR Support Analysts as required.
  • Provide guidance and specific technical training.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Details

Date posted

16 April 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum plus HCAS

Contract

Fixed term

Duration

15 months

Working pattern

Full-time

Reference number

197-RF8128

Job locations

Catford Old Town Hall

London

SE6 4RY


Job description

Job responsibilities

System Support

To provide in-depth specialist knowledge of key LGT managed IT systems. To ensure that Lewisham and Greenwich systems are maintained to a very high standard at all times, taking a particular interest in developing own knowledge of how systems work and their potential to benefit the Trust.

To receive prioritise and resolve EPR Service issues using the IT Service Desk system ensuring logs are closed within specific timeframes or escalating to another division of the IT Department.

To apply high level specialist knowledge and logic to trouble shooting problems ensuring the relevant personnel are involved or consulted for advice to resolve problems thoroughly and quickly.

To take ownership and lead on the resolution of issues impacting on EPR operational workflow and patient pathway processes. To ensure good communication and working relationships with the relevant personnel to keep them informed of progress or outstanding problems.

To undertake root cause analysis of complex issues and devise system configuration, workflow or process changes.

To liaise with the line manager regarding recurring problems and assist with identifying and implementing long-term solutions.

To liaise with EPR Systems suppliers on a regular basis to identify problems with software highlighted by Trust staff.

2.2 To help to develop processes, policies and procedures, particularly EPR documentation, to ensure robust management of systems within IT Department.

Job description

Job responsibilities

System Support

To provide in-depth specialist knowledge of key LGT managed IT systems. To ensure that Lewisham and Greenwich systems are maintained to a very high standard at all times, taking a particular interest in developing own knowledge of how systems work and their potential to benefit the Trust.

To receive prioritise and resolve EPR Service issues using the IT Service Desk system ensuring logs are closed within specific timeframes or escalating to another division of the IT Department.

To apply high level specialist knowledge and logic to trouble shooting problems ensuring the relevant personnel are involved or consulted for advice to resolve problems thoroughly and quickly.

To take ownership and lead on the resolution of issues impacting on EPR operational workflow and patient pathway processes. To ensure good communication and working relationships with the relevant personnel to keep them informed of progress or outstanding problems.

To undertake root cause analysis of complex issues and devise system configuration, workflow or process changes.

To liaise with the line manager regarding recurring problems and assist with identifying and implementing long-term solutions.

To liaise with EPR Systems suppliers on a regular basis to identify problems with software highlighted by Trust staff.

2.2 To help to develop processes, policies and procedures, particularly EPR documentation, to ensure robust management of systems within IT Department.

Person Specification

Qualifications and Training

Essential

  • Educated to degree level or equivalent experience
  • Evidence of continuous personal and professional development

Desirable

  • ITIL Foundation
  • Educated to Master or equivalent experience

Experience

Essential

  • Significant experience in systems support
  • Participation and understanding of change management linked to the deployment of IT systems. In depth knowledge of Cerner.

Desirable

  • NHS Experience
  • NHS Systems Knowledge
Person Specification

Qualifications and Training

Essential

  • Educated to degree level or equivalent experience
  • Evidence of continuous personal and professional development

Desirable

  • ITIL Foundation
  • Educated to Master or equivalent experience

Experience

Essential

  • Significant experience in systems support
  • Participation and understanding of change management linked to the deployment of IT systems. In depth knowledge of Cerner.

Desirable

  • NHS Experience
  • NHS Systems Knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Catford Old Town Hall

London

SE6 4RY


Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Catford Old Town Hall

London

SE6 4RY


Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Systems Team Manager

Alison Joyce

alisonjoyce1@nhs.net

07894518205

Details

Date posted

16 April 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum plus HCAS

Contract

Fixed term

Duration

15 months

Working pattern

Full-time

Reference number

197-RF8128

Job locations

Catford Old Town Hall

London

SE6 4RY


Supporting documents

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