Job summary
Typist/Administrative Assistant Band 2 - Trauma & Orthopaedics - QEH
12 months fixed term contract - full time
We are seeking a motivated and organised Typist / Administrative Assistant to join our busy team. This role is essential in supporting clinical and administrative services to ensure a high-quality service for patients.
Main duties of the job
Organise own workload and adjust priorities to meet deadlines, informing the Line Manager promptly if timescales cannot be met.
Support other members of the secretarial team and provide cover during annual or sick leave when required.
Open, prioritise, and distribute incoming post appropriately.
File investigation results in patient records and highlight results to the relevant clinician.
Maintain accurate patient records, tracking case notes sent to and received from wards, clinics, and other departments.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
Organise and manage own workload effectively, adjusting priorities to meet service needs and agreed deadlines. Inform the Line Manager promptly if timescales cannot be met.
Provide administrative and secretarial support to the wider team, including cross-cover during periods of annual leave or sickness to ensure continuity of service.
Open, sort, prioritise, and distribute incoming post in a timely and confidential manner.
Accurately file investigation results within patient health records and ensure all results are brought to the attention of the requesting clinician.
Maintain patient records in line with Trust policies, ensuring records are kept up to date and accurately tracked when case notes are received from or sent to wards, clinics, other departments, or external hospitals.
Ensure case notes are returned to the Medical Records Department as soon as possible to support efficient record management.
Maintain confidentiality and comply with data protection, information governance, and Trust policies at all times.
Job description
Job responsibilities
Organise and manage own workload effectively, adjusting priorities to meet service needs and agreed deadlines. Inform the Line Manager promptly if timescales cannot be met.
Provide administrative and secretarial support to the wider team, including cross-cover during periods of annual leave or sickness to ensure continuity of service.
Open, sort, prioritise, and distribute incoming post in a timely and confidential manner.
Accurately file investigation results within patient health records and ensure all results are brought to the attention of the requesting clinician.
Maintain patient records in line with Trust policies, ensuring records are kept up to date and accurately tracked when case notes are received from or sent to wards, clinics, other departments, or external hospitals.
Ensure case notes are returned to the Medical Records Department as soon as possible to support efficient record management.
Maintain confidentiality and comply with data protection, information governance, and Trust policies at all times.
Person Specification
Education and Qualifications
Essential
Skills and Abilities
Essential
- Basic computer literacy
- Word, Excel, PowerPoint] Good organizational and administration skills.
- Good customer care skills
- Effective communication skills
Desirable
- Ability to prioritise a busy workload.
Experience
Essential
- Previous experience of working in a busy office environment.
- Previous experience in an administrative role.
Desirable
- Previous experience of working in a busy office environment in a healthcare setting.
Knowledge
Essential
- Basic understanding of practical Data Protection issues.
- Knowledge of child and adult protection issues.
Other
Essential
- Able to work well within a team.
- Able to work to tight deadlines and within available resources
- Flexible approach to work.
Person Specification
Education and Qualifications
Essential
Skills and Abilities
Essential
- Basic computer literacy
- Word, Excel, PowerPoint] Good organizational and administration skills.
- Good customer care skills
- Effective communication skills
Desirable
- Ability to prioritise a busy workload.
Experience
Essential
- Previous experience of working in a busy office environment.
- Previous experience in an administrative role.
Desirable
- Previous experience of working in a busy office environment in a healthcare setting.
Knowledge
Essential
- Basic understanding of practical Data Protection issues.
- Knowledge of child and adult protection issues.
Other
Essential
- Able to work well within a team.
- Able to work to tight deadlines and within available resources
- Flexible approach to work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
