Lewisham and Greenwich NHS Trust

Assistant Service Manager

The closing date is 14 January 2026

Job summary

To assist the Service to develop and deliver high quality, patient / service user focused and cost effective pathways and service meeting the requirements of our commissioners and the Trust's Annual Business Plan. To contribute to the overall divisional strategy in providing and developing a working environment and open culture which fosters high morale and commitment among all staff and promotes their wellbeing, professional and personal development.

Main duties of the job

To assist the Service Manager to develop and deliver high quality, patient-focused and cost-effective pathways within the Hepatology services, meeting the requirements of thecommissioners and the Trust's Annual Business Plan.

To contribute to the overall divisional strategy in providing a working environment and open culture which fosters high morale and commitment among all staff and promotes wellbeing and professional development.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

13 January 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year per annum plus HCA

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

197-R-LC7744

Job locations

University Hospital Lewisham

Lewisham High St

London

SE13 6LH

Job description

Job responsibilities

Assist the Divisional Management Team in ensuring the smooth and effective running of the Division.

Support the delivery of the Hepatology Service, with a main focus on the Hepatitis Emergency Department (ED) Testing Service

Lead the development and management of databases relating to the Hepatology and Hepatitis ED testing service

Support the tracking of key patient cohorts with the databases created within the Hepatology and Hepatitis ED testing service

Support delivery of identified quality and service redesign improvement projects.

Support with the management of the 18-week performance for the Trust ensuring the access policy is followed across Hepatology.

Provide weekly reporting on Hepatology 18-week performance and support capacity planning.

Assist with budget management for pay and non-pay within service areas.

Ensure Division activities support patient care within available resources and strategic direction.

Ensure excellent, patient-focused and cost-effective services responsive to patient and GP needs.

Set and review standards of inpatient and outpatient services in line with national and local targets.

Respond to complaints in accordance with Trust policy and ensure remedial action is taken.

Support the achievement of CIP and QIPP targets in collaboration with stakeholders.

Ensure efficient organisation of services including coordination of consultant and junior doctors leave.

Assist with performance monitoring reports, activity trends, and business cases for service development.

Foster a culture free from harassment and bullying, respecting dignity and diversity.

Assist the Associate General Manager with recruitment, management, and development of non-medical staff.

Conduct appraisals and identify training needs in line with Trust Performance Management Guidance.

Support sickness management, staff discipline, grievance, and performance issues.

Encourage staff development and sharing of best practices across services.

Establish effective communication with internal and external partners.

Assist the Associate General Manager in managing budgets to maximise resources.

Support preparation of the Annual Service Plan and attend budget meetings.

Ensure services achieve contracted activity and access targets.

Advise the Associate General Manager of trends and variances.