Job summary
To provide an efficient, high quality comprehensive administrative support to the large Dermatology unit.
To act as a central point of information and communication for the clinical team.
To provide a full secretarial support service to clinicians and specialist nurses in the absence of the band 4 medical secretary.
To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes.
Main duties of the job
To produce correspondence and reports by the use of audio transcription technology.
To file clinic letters into case notes and ensure that all details are enclosed following clinics.
To provide comprehensive administrative, clerical and audio typing support to Clinicians and their teams.
To deal with telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.
To maintain filing systems that facilitates the effective running of the department.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
To have a systematic and methodical approach to work with attention to detail.
Ability to demonstrate good interpersonal, oral and written communication skills especially when dealing with highly sensitive information and where there are barriers to understanding.
Ability to demonstrate good organisational skills and to prioritise/manage own workload in a demanding environment.
Ability to develop and implement new and existing systems in the department.
Ability to organise meetings, take and distribute minutes.
Ability to meet deadlines.
Ability to use Word, Excel, PowerPoint and Access database software
Ability to use a PC for word processing to a high standard.
Ability to use internet/intranet to gather information for a wider range of uses.
Job description
Job responsibilities
To have a systematic and methodical approach to work with attention to detail.
Ability to demonstrate good interpersonal, oral and written communication skills especially when dealing with highly sensitive information and where there are barriers to understanding.
Ability to demonstrate good organisational skills and to prioritise/manage own workload in a demanding environment.
Ability to develop and implement new and existing systems in the department.
Ability to organise meetings, take and distribute minutes.
Ability to meet deadlines.
Ability to use Word, Excel, PowerPoint and Access database software
Ability to use a PC for word processing to a high standard.
Ability to use internet/intranet to gather information for a wider range of uses.
Person Specification
Qualifications and Training
Essential
- Good standard of education
- GCSEs or equivalent
- RSA3 Typing/Word Processing or other recognised qualification or equivalent experience
Desirable
- ECDL
- NVQ4 in admin or equivalent experience
- AMSPAR or equivalent
Experience
Essential
- Minimum of 2 years' typing and or secretarial experience within a medical environment
- Computer skills and a willingness to learn new software packages.
- Audio and copy typewriting skills
- Experience of managing competing and varied demands
- Good telephone manner
Desirable
- Use of digital dictation systems
Knowledge and Skills
Essential
- To have a systematic and methodical approach to work with attention to detail.
- Ability to develop and implement new and existing systems in the department.
- Ability to organise meetings, take and distribute minutes.
- Ability to meet deadlines.
- Ability to use Word, Excel, PowerPoint and Access database software
- Ability to use a PC for word processing to a high standard
- Ability to use internet/intranet to gather information for a wider range of uses.
Personal Qualities
Essential
- Ability to deal tactfully and sympathetically with parents/carers, members of the public and professionals
- Ability to demonstrate an understanding and respect for confidentiality.
- Ability to work closely with team members and external parties.
- Responsive to change and ideas, adapt to new systems.
- Ability to work flexibly.
- Motivation to participate in personal and professional development programmes.
Person Specification
Qualifications and Training
Essential
- Good standard of education
- GCSEs or equivalent
- RSA3 Typing/Word Processing or other recognised qualification or equivalent experience
Desirable
- ECDL
- NVQ4 in admin or equivalent experience
- AMSPAR or equivalent
Experience
Essential
- Minimum of 2 years' typing and or secretarial experience within a medical environment
- Computer skills and a willingness to learn new software packages.
- Audio and copy typewriting skills
- Experience of managing competing and varied demands
- Good telephone manner
Desirable
- Use of digital dictation systems
Knowledge and Skills
Essential
- To have a systematic and methodical approach to work with attention to detail.
- Ability to develop and implement new and existing systems in the department.
- Ability to organise meetings, take and distribute minutes.
- Ability to meet deadlines.
- Ability to use Word, Excel, PowerPoint and Access database software
- Ability to use a PC for word processing to a high standard
- Ability to use internet/intranet to gather information for a wider range of uses.
Personal Qualities
Essential
- Ability to deal tactfully and sympathetically with parents/carers, members of the public and professionals
- Ability to demonstrate an understanding and respect for confidentiality.
- Ability to work closely with team members and external parties.
- Responsive to change and ideas, adapt to new systems.
- Ability to work flexibly.
- Motivation to participate in personal and professional development programmes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
