Rapid Diagnostic Centre Medical Secretary

Job description

Job responsibilities

To organise and support meetings on behalf of the Consultant and the Consultants team, taking and distributing minutes as required.

To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.

To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.

To ensure that external investigation reports are brought to the attention of the appropriate medical team and signed off by the appropriate member of staff.

Arrange for the request and/or safe onward transmissions of patient investigation reports and film to other sites where necessary.

To maintain filing systems that facilitates the effective running of the department.

To open, date stamp and distribute post according to local standing operating procedure.

Maintain up to date filing of external reports and correspondence in patient medical records.

To use the appropriate IT system for checking patient information and appointments.

To manage patient records appropriately, ensuring an up-to-date record is maintained of all case notes returned from the wards and clinics, that patient medicalrecords are available for clinic and appointments are dispatched to other departments as necessary.

To maintain and update the diaries of the members of the clinical team as required, and to co-ordinate meetings, teaching sessions/venues as required.

To cover for medical secretary colleagues during periods of absence and annual leave.

To ensure the department has adequate stocks of stationery and order supplies as and when necessary.

To co-ordinate and process work of a medico-legal nature and other medical reports as required.

To draft responses to routine enquiries as appropriate.

To take an active role in initiatives to improve the administrative service provided to managers and clinicians, and the service received by patients and relatives.

To send any referrals received to the central booking office for registration and booking and to action tertiary referrals as necessary. Complete Minimum data set (MDS) template when making onward referrals.

Person Specification

Qualifications

Essential

• GCSEs or equivalent
• RSA3 Typing/Word Processing or other recognised qualification or equivalent experience.
• AMSPAR qualification

Desirable

• NVQ4 in admin
• EDCL or similar It qualification

Experience

Essential

• Significant secretarial and/or administrative experience.
• Computer skills Excel , Word & Power Point
• Experience of managing competing and varied demands
• Audio Typing

Desirable

• Use of Digital Dictation System

Knowledge & Skills

Essential

• Clear handwriting, spelling, grammar & numeracy
• Ability to use initiative and work unsupervised.
• To have a systematic and methodical approach to work with attention to detail.
• Ability to demonstrate good interpersonal, oral and written communication skills especially when dealing with highly sensitive information and where there are barriers to understanding.
• Ability to demonstrate good organisational skills and to prioritise/manage own workload in a demanding environment.
• Ability to meet deadlines
• Ability to deal tactfully and sympathetically with members of the public and professionals

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road

Woolwich

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)