Lewisham and Greenwich NHS Trust

RA and IG Assistant

The closing date is 23 November 2025

Job summary

We are seeking dedicated, motivated people to help us provide high quality care to our local communities. In return for your hard work, we offer well-established, structured mentoring and staff development packages to support you in your role.

The Information Governance Team are looking for a highly motivated, organised, enthusiastic team orientated individual to join our Registration Authority (RA) team at Queen Elizabeth Hospital.

You will be a key member of the Information Governance Team, working closely with the departments RA Agent, Information Governance Manager (Information Security) and the Head of Information Governance & Assurance to provide supporting and assistance with the running of the Registration Authority/Smartcard functions.

It is essential that you are organised and have the skills able to provide technical and administrative support, registering staff for Smartcards, assigning specific access to the range of electronic patient records systems we host. This is a highly demanding role and requires someone who likes a challenge.

Main duties of the job

The post-holder will assist the Registration Authority (RA) Manager and information governance Officer (information security) in the delivery of the RA service and its on-going operation and maintenance across the organisation. Duties include all aspects of the RA service and provide necessary administration support to the Information Governance department.

The post holder will help aid the RA Manager and information governance Officer (information security) in ensuring that appropriate staff are registered for, and issued with Smartcards, following correct national and local procedures.

To provide advice and assistance in monitoring staff access to systems and ensuring relevant roles, business functions and units are set up to support clinical and corporate functions

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

12 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per annum pro rata plus HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

197-R-RF7529

Job locations

Queen Elizabeth Hospital

Stadium Road

Woolwich

SE18 4QH

Job description

Job responsibilities

Key Result Areas & Performance:

Registration Authority

Provide support to the Information Governance function in all aspects of the Registration Authority to the RA Manager and RA Agent

Aiding the RA Manager and RA Agent in supporting deployments of National Programme applications

To support the implementation of RA related projects across the Trust

To help assist the RA Team to secure storage of documentation, equipment and consumables that are required for the operation of the RA function.

Supporting the RA Manager and RA Agent in establishing standard operating procedures to revoke and cancel user access, ensuring that the procedures are adhered to.

Occasional travel to other sites in the Trust to issue smartcards to users or troubleshoot RA related problems

Troubleshoot both hardware and software issues in relation to RA services.

Support in monitoring RA performance and escalate all non-compliance to the appropriate management level.

Support in reviewing responsibility for the safe keeping of Smartcards and equipment.

Assist with routine administrative RA tasks, including the preparation and completion of leavers and joiners reports, and maintaining up-to-date user records.

Support the RA Team with regular audits and reconciliations relating to Smartcards, walkabouts, and access management to ensure compliance with NHS Digital RA policies.

The post holder may be required to participate in provision of an extended hours service.

Other ad-hoc duties required to meet the needs of the service.

Information Technology

To liaise with the ICT Department to ensure RA processes are followed and understood within the provision of the ICT Service Desk function.

To work with the ICT Department to ensure that access control mechanisms are in place and working as intended (for example Track-it)

To support the monitoring and audit of access control mechanisms of the Trusts ICT clinical systems

Information Governance

To work closely with the RA Manager and RA Agent to ensure the Trusts compliance of RA and access control requirements as outlined in the Data Security and Protection Toolkit.

Monitor and report regularly to the RA Manager and RA Agent on any Confidentiality or Data Protection issues arising from the use of RA management system and other systems relating to access control.

To support the RA Manager, RA Agent, and EPR Teams in managing user access.

Access Control Management

To liaise the ICT Department and other systems managers (Information Asset Owners) in maintaining access control procedures and policies to ICT systems when required.

To assist Information Asset Owner (RA Agent and Identification Officer) in auditing access control procedures of systems under their control.

Identity Management

To support the RA Manager and RA Agent Information Governance function in maintaining Identity Management procedures

Information Security Awareness

Working with the RA Manager and RA Agent to raise Information Security Awareness around RA systems and other access control mechanisms

Financial

The postholder will help aid the RA Manager and RA Agent with stock checks on RA equipment and consumables.

Equipment and Machinery

PC and laptop

Registration Authority equipment and consumables

Camera

Scanner

Photocopier

Systems

Oversee the maintenance of relevant Registration Authority systems, ensuring all databases are kept up to date.

Assignment of Work & Autonomy and Decision Making

The postholder is responsible for maintaining the accurate access control levels for smartcard users and supporting the RA Manager and RA Agent in the upkeep of RA procedures, policies and guidelines. The postholder may need to train other staff in the use of the smartcard systems as required to ensure RA services are always available.

Physical, Mental, Emotional and Environmental Demands of the Job

Travel throughout the hospitals and community sites

Frequent sitting on computers

Office conditions

Some light lifting and movement around the Trusts sites

Frequent concentration and an unpredictable work pattern

Interruptions to deal with urgent matters and emergency requests

Complex, stressful and emotional issues and situations

Out of hours availability as required.

Partnerships

Communications and Relationships

Head of Information Governance and Assurance

Information Governance Manager data Protection

Information Governance Manager -Information Security

RA Agent

ICT Service Desk

Senior Managers

Education Staff

ICT

Senior Information Risk Owner

Caldicott Guardian

Information Asset Owners

General

Translate and communicate expert technical advice to non-RA specialists in a clear and understandable manner.

Assist in projects

To carry out other duties relevant to the post within the Information Governance Department as and when required