General Manager - Urgent & Emergency Care

Job responsibilities

KEY RESPONSIBILITIES

Performance Management

Ensure the delivery of agreed performance indicators for the Directorate in relation to clinical outcomes, clinical efficiency and service line reporting.

Ensure the Directorate has clearly defined performance objectives supported by a management regime to deliver continuous improvement.

Develop and implement effective reporting arrangements to accurately record and monitor performance against targets and to pro-actively manage any variances.

Provide regular reports of performance trends and service specific analysis to the Chief Operating Officer and other Executive Directors with assurance that appropriate follow up actions will be completed.

Lead on and oversee drafting and presentation of high-quality business cases, position papers and service plans for the Directorate.

Lead the development of the annual Service Business Plan in conjunction with the Divisional Director of Operations, Service Leads and divisional managerial staff. Lead on specific elements of the divisional plan as defined by the Divisional Director of Operations.

Hold Lead Clinicians, Lead Nurses and Service Managers to account for delivery of their objectives through regular performance and service review meetings.

Deal directly with key external stakeholders including local ICBs and Place teams, other external agencies and contractors as required.

Participate in the Trust Manager on-call rota.

People Management

Monitor compliance within the directorate with Trust-wide staff management policies and procedures and take remedial action with accountable managers where shortfalls occur.

Line manage, coach and develop Lead Clinicians, Lead Nurses and Service Managers and conduct their annual performance appraisal in conjunction with, respectively, the lead clinician and lead nurse.

Ensure that managers have been trained in core workforce policies and are competent to deal with first line workforce issues.

Ensure that all staff have annual appraisals and Personal Development Plans that support the Trusts excellence agenda.

Ensure that staff are deployed cost-effectively and controls are in place to meet key workforce performance indicators on bank and agency, sickness absence reduction, turnover, etc.

Take a proactive approach towards tackling HR issues including recruitment and retention, labour utilisation and skill mix.

Ensure that appropriate action is taken to deal with issues of staff discipline, grievance, poor performance and sickness, up to and including dismissal.

Manage and lead in a way that ensures respect and inclusion of all groups of staff, patients and carers.

Education

Essential

• First degree or equivalent
• Evidence of other specialist knowledge at higher degree or master's level
• Extensive knowledge of the NHS in the acute sector with up-to-date knowledge of patient services
• Evidence of CPD

Working with Others

Essential

• Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations
• Able to network and collaborate constructively with internal and external partners to deliver and improve services
• Able to lead a team, and to adopt a team approach to deliver and improve services
• Excellent inter-personal and communications skills and the ability to direct when required
• Engages effectively across boundaries, while operating in partnership with stakeholders towards a shared vision
• Able to act with integrity, and to value respect and promote equality and diversity

Experience

Essential

• Significant experience in clinical service management at a senior level in a large, complex acute hospital or community service environment
• Demonstrable success in delivering large scale change projects/programs with and through management and clinical teams, including senior level experience.
• Track record of financial delivery
• A good understanding of the changing NHS environment
• Track record in writing complex cases and policies
• Experience of managing and deciding on complex employment issues

Managing Services

Essential

• Able to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands
• Able to manage and deliver services within resources
• Able to critically analyse and interpret complex financial and clinical data sets
• Able to effectively manage performance by holding themselves and others to account for service outcomes
• Able to actively contribute to plans to achieve service goals
• Manage people, by providing direction, reviewing performance, and motivating others
• Able to ensure patient safety by assessing and managing risk associated with service developments
• Able to facilitate transformation and change to improve services

Personal Qualities

Essential

• Demonstrate insight into own limitations and abilities and actively seek support and advice when required
• Able to manage themselves by organising and managing themselves while taking into account the needs and priorities of others

Skills

Essential

• Able to demonstrate sound political judgement and astuteness in understanding the contexts for change
• Ability to analyse highly complex problems and to develop practical and workable solutions using knowledge and evidence
• Able to make sound decisions using all available evidence, and evaluate their impact
• Excellent IT skills, including the ability to create and handle large documents using Word processing skills, producing spread sheets and analysis for presentation at meetings and Board level events

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).