Lewisham and Greenwich NHS Trust

Healthcare Support Worker- Ward 1

The closing date is 31 July 2025

Job summary

Ward 1 (an Endocrine and general medicine Ward) is looking for a Full time (37.5 hours per week) Band 2 HCA who is able for work long days, nights, weekends and Bank Holidays.

The Healthcare Support Worker is an important part of the multidisciplinary team delivering direct care to patients under the support and supervision of a Registered Nurse.

The Healthcare Support Workers carry out a range of personal care activities and tasks in support of and supervised by a Registered Nurse/Midwife. To achieve this, they will:

Competently perform the necessary aspects of care for patients.

Ensure effective delivery of personal care in line with patient activities of daily living is provided to patients and that an acceptable standard is maintained.

Follow all Trust policies and provide a safe and person-centred environment for the treatment of patients.

Participate in personal and practice development activities to maintain standards of care

This role doesn't attract a certificate of sponsorship.

Main duties of the job

Key Result Areas & Performance:

Demonstrates care and compassion to patients, carers and relatives to help ensure high-quality person-centred patient care is delivered at all times.
Assist patients with activities of daily living. This will include all basic care including the feeding, bathing and repositioning of all patients under the supervision of a trained nurse.
Provide support to the registered nurse and, where appropriate, other members of the Clinical Team as required.
To co-operate with and maintain good relationships with team colleagues and staff in other disciplines that are attending and treating patients to maximise patient care.
Maintain good relationships and an empathic approach to the patient's' family, relatives and carers and refer them to a trained nurse for any questions they may have on the client's condition or for any suggestions or complaints that they wish to raise.
Report observed changes in the patient's physical and psychological needs.
Accurately document care delivered to patients.

About us

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

28 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum plus HCA

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

197-HF7100

Job locations

Queen Elizabeth Hospital

Stadium Road

London

SE18 6LH

Job description

Job responsibilities

Policies, procedures and standards

To maintain patient confidentiality at all times and follow information governance policies and procedures.
To participate in maintaining accurate and up-to-date records, e.g. fluid intake/output charts to ensure effective communication.
To follow Trust policies and procedures to ensure maintenance of safe working practices for patients and colleagues.
To follow ward and unit procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources.

Job description

Job responsibilities

Policies, procedures and standards

To maintain patient confidentiality at all times and follow information governance policies and procedures.
To participate in maintaining accurate and up-to-date records, e.g. fluid intake/output charts to ensure effective communication.
To follow Trust policies and procedures to ensure maintenance of safe working practices for patients and colleagues.
To follow ward and unit procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources.

Person Specification

Qualifications and Training

Essential

Level I Maths and English
Vocational qualification at level II qualification or equivalent relevant experience (gained by on the job learning).

Experience

Essential

Experience of dealing with the general public.
Ability to use computers as part of daily work

Desirable

Experience of working in a health care environment.

Knowledge and Skills

Essential

Ability to communicate clearly and effectively.
A requirement to be punctual and reliable
Ability to follow a clear instruction and feed back to senior staff.
Effective written and verbal communication skills/literacy/ numeracy skills
Good observation skills and recognition of the importance of reporting
Ability to carry out assigned tasks effectively in a busy environment.
Able to prioritise and meet deadlines.
Ability to work as part of a team, as well as on own initiative.

Personal Qualities

Essential

Manual handling of patients, using lifting aids.
Able and willing to work flexible shift patterns, internal rotation to day and night duty and unsocial hours, according to service needs
The post holder is able to work within the scope of their practice under direct and indirect supervision by a registered nurse (training will be provided)
Ability to work with people and as part of a multidisciplinary team.
Caring, compassionate and empathetic disposition

Person Specification

Qualifications and Training

Essential

Level I Maths and English
Vocational qualification at level II qualification or equivalent relevant experience (gained by on the job learning).

Experience

Essential

Experience of dealing with the general public.
Ability to use computers as part of daily work

Desirable

Experience of working in a health care environment.

Knowledge and Skills

Essential

Ability to communicate clearly and effectively.
A requirement to be punctual and reliable
Ability to follow a clear instruction and feed back to senior staff.
Effective written and verbal communication skills/literacy/ numeracy skills
Good observation skills and recognition of the importance of reporting
Ability to carry out assigned tasks effectively in a busy environment.
Able to prioritise and meet deadlines.
Ability to work as part of a team, as well as on own initiative.

Personal Qualities

Essential

Manual handling of patients, using lifting aids.
Able and willing to work flexible shift patterns, internal rotation to day and night duty and unsocial hours, according to service needs
The post holder is able to work within the scope of their practice under direct and indirect supervision by a registered nurse (training will be provided)
Ability to work with people and as part of a multidisciplinary team.
Caring, compassionate and empathetic disposition

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road

London

SE18 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road

London

SE18 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)