Lewisham and Greenwich NHS Trust

Service Manager - Gynaecology UHL

The closing date is 15 June 2025

Job summary

The Service Manager is a key management role and is responsible for the operational delivery of all aspects of a divisional service.

The post holder will ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed. The Service Manager will provide support in developing efficient and effective patient centred services in conjunction with the Lead Nurse, meeting key financial and operational performance targets, and putting in place effective processes for delivering national and local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness, service improvement and financial flows.

Main duties of the job

Key aims are:

Provide timely, efficient and effective operational service management leadership for operational Services within Lewisham & Greenwich to ensure these are responsive, innovative and provided to the highest possible performance standards.

Provide clear leadership ensuring that all staff are appropriately managed and developed, and that they are efficient, effective, engaged and motivated.

Responsible for the delivery of identified quality and service improvement projects or development programmes that contribute to the modernisation of patient services

Take forward agreed projects to improve service delivery and patient experience in key areas.

Lead on ensuring that all performance/quality targets are met.

Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the division, taking full responsibility for actions and for keeping other team members fully informed at all times.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

30 May 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£53,755 to £60,504 a year Per annum plus HCA

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

197-RF6861

Job locations

University Hospital Lewisham

Lewisham High St

Lewisham

SE136LH

Job description

Job responsibilities

Please see job description for full details on the essential and desirable criteria and roles details

Job description

Job responsibilities

Please see job description for full details on the essential and desirable criteria and roles details

Person Specification

Training & Qualifications

Essential

oEducation to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
oRecognised post-graduate management qualification or equivalent experience.

Desirable

oMasters level education

Experience

Essential

oSignificant experience working within and managing clinical Services
oSignificant experience of clinical performance management

Desirable

oExperience of working with external organisations (CCGs, GP practices)
oExperience in managing quality/ clinical audit/ clinical governance/ risk management issues

Knowledge

Essential

Quality focussed with an innovative approach and ability to solve complex problems
Ability to work under pressure and to prioritise duties
Knowledge of health service structure and proposed changes
Knowledge and ability to design and implement policies and procedures
Excellent verbal and written communication skills
Strong customer service skills where negotiation and influencing skills may be required
Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines

Personal Qualities

Essential

Proven self-confidence and ability to confidently state own position on issues.
Flexibility - adapts to ensure achievement of objectives within constantly changing situations and environments
Self-motivated - possesses high internal work standards, sets stretching yet attainable goals; wants to do things better and to measure progress against targets

Person Specification

Training & Qualifications

Essential

oEducation to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
oRecognised post-graduate management qualification or equivalent experience.

Desirable

oMasters level education

Experience

Essential

oSignificant experience working within and managing clinical Services
oSignificant experience of clinical performance management

Desirable

oExperience of working with external organisations (CCGs, GP practices)
oExperience in managing quality/ clinical audit/ clinical governance/ risk management issues

Knowledge

Essential

Quality focussed with an innovative approach and ability to solve complex problems
Ability to work under pressure and to prioritise duties
Knowledge of health service structure and proposed changes
Knowledge and ability to design and implement policies and procedures
Excellent verbal and written communication skills
Strong customer service skills where negotiation and influencing skills may be required
Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines

Personal Qualities

Essential

Proven self-confidence and ability to confidently state own position on issues.
Flexibility - adapts to ensure achievement of objectives within constantly changing situations and environments
Self-motivated - possesses high internal work standards, sets stretching yet attainable goals; wants to do things better and to measure progress against targets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham High St

Lewisham

SE136LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham High St

Lewisham

SE136LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)