Lewisham and Greenwich NHS Trust

Endoscopy Booking Co-Ordinator

The closing date is 25 May 2025

Job summary

This is a flexible cross site booking role within endoscopy, roles include to contact all patients when booking both short-notice and routine appointments ensuring that all appointments are monitored and a robust process is in place to identify patients who do not confirm their appointment.

Highlight any capacity problems to the Endoscopy Supervisor. Where required, manage referrals and the tracking of these to external, outsourced providers.

To be responsible for the departmental resources including the ordering of stationery as and when required. Identify any training needs and discuss with these with the Endoscopy Supervisor during PDP. To manage the day to day running of the department taking responsibility for anticipating and resolving issues as they arise. To escalate to the endoscopy Supervisor any issues that may impact on the service. To work with the endoscopy Supervisor to develop new ways of working and development of service improvement.

To cover reception duties when required.

Main duties of the job

The post holder will work with the Endoscopy Supervisor to manage the waiting list and ensure all patients are booked to the appropriate endoscopic test within the required timeframe. They will take part in service improvement and development with the endoscopy coordinator and implement changes as necessary or agreed. The post holder is required to work across nopth of our Hospital sites within the Endoscopy Booking office to ensure smooth running of the service across the trust.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

19 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

197-LC6624-A

Job locations

Queen Elizabeth Hospital

Stadium Road

London

SE18 4QH

Job description

Job responsibilities

The post Holder will be required to book all Endoscopy procedures that are requested onto our Endoscopy waiting list, for both Queen Elizabeth and Lewisham Hospital sites.

Assist patients over the telephone with scheduling queries and appointment bookings, sending out letters and information leaflets in a timely manner.

Monitor the Trust ERS systems and book appropriately.

The post Holder will be required to cover reception duties when required.

Liaise with clinical and nursing teams via email or telephone regarding Endoscopy bookings.

To ensure the Endoscopy Service works within national and trust guidelines working closely with the endoscopy co-ordinator to ensure standards are identified and met.

Work strictly within relevant targets, including endoscopy targets, outpatient targets and Cancer targets and bring potential waiting time problems to the attention of the endoscopy coordinator.

Job description

Job responsibilities

The post Holder will be required to book all Endoscopy procedures that are requested onto our Endoscopy waiting list, for both Queen Elizabeth and Lewisham Hospital sites.

Assist patients over the telephone with scheduling queries and appointment bookings, sending out letters and information leaflets in a timely manner.

Monitor the Trust ERS systems and book appropriately.

The post Holder will be required to cover reception duties when required.

Liaise with clinical and nursing teams via email or telephone regarding Endoscopy bookings.

To ensure the Endoscopy Service works within national and trust guidelines working closely with the endoscopy co-ordinator to ensure standards are identified and met.

Work strictly within relevant targets, including endoscopy targets, outpatient targets and Cancer targets and bring potential waiting time problems to the attention of the endoscopy coordinator.

Person Specification

Experience

Essential

Previous experience of Administrative roles
Ability to prioritise workload
Able to work independently and as part of a team

Desirable

NHS Experience
Knowledge or experience of booking complex clinic or diagnostic tests.

Skills

Essential

Computer competent - Word and Excel essential
Awareness of confidentiality issues
Excellent communication skills

Desirable

Experience of using I care or similar system
Knowledge of budget management

Person Specification

Experience

Essential

Previous experience of Administrative roles
Ability to prioritise workload
Able to work independently and as part of a team

Desirable

NHS Experience
Knowledge or experience of booking complex clinic or diagnostic tests.

Skills

Essential

Computer competent - Word and Excel essential
Awareness of confidentiality issues
Excellent communication skills

Desirable

Experience of using I care or similar system
Knowledge of budget management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road

London

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road

London

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)