Lewisham and Greenwich NHS Trust

Acute foot Service administrator

The closing date is 26 May 2025

Job summary

If you are looking to be a part of a multi-disciplinary team, situated in a vibrant area of South East London that has excellent transport links, delivering a service to a diverse population with a high level of job satisfaction, then look no further.

Do you want to be part of the team that provides a vital service to some of our most vulnerable patients?
Are you looking for a job where you can use your administrative skills to support a specialist team in the NHS?
Do you enjoy problem solving and working in a stimulating, busy office environment and being part of a team?
Do you thrive on helping people receive the support they need?

The Acute Foot service team are looking for an administrator to join our team. This position will suit you if you if you have clerical or administrative experience working in a busy office environment, are a good communicator and enjoy working as part of a team.

The team is based at the University Hospital Lewisham; working pattern is Mon, Wed,Thu, Fri 08:00-12:00, Tue 1pm-5pm, not including bank holidays.

PLEASE NOTE: We are unable to offer sponsorship for this post

You will need to be reliable, conscientious, have good organisational and problem-solving skills. You will need to understand ICT systems and the ability to use other systems such as RiO, Cerne, Microsoft Word and Excel. You also need to feel comfortable working independently and knowing when to seek support.

Main duties of the job

You will work as part of the administration team responsible for the smooth running of this specialist community service; where your professionalism, initiative and office skills will be welcomed. You will have plenty of room to be creative and the team is always open to new ideas.

The post holder will be expected to provide a full range of administration duties including:

Answering telephone calls from patients, carers and health professionals daily
Receiving and processing patient referrals from hospital
Dealing efficiently with enquiries and providing information to patients, carers and health professionals
Registering patients on the patient records system (RiO)
Creating referrals and uploading documents and text to RiO records
Developing and maintaining effective office system
Ordering stock supplies

The Acute Foot service cares for people with complex foot wounds. Referral to the service is by healthcare professionals only. Our multi-disciplinary team comprises Podiatrists, Diabetologist, Vascular Surgeon and Orthotists. The team consistently provide a first-class service to service users and their families.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

19 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum plus HCAS pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

197-UT6793

Job locations

University Hospital Lewisham

Lewisham High Street

London

SE13 6LH

Job description

Job responsibilities

Job Summary:

The post holder will be a member of the Acute Foot Service. The role will include:

First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.
To maintain service databases for inpatients and outpatients. Actioning discharges and liaising with other departments and agencies arranging onward care.
To participate in administration duties such as the answer phone, cancellation e-mails, post, date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the appropriate departments.
Be fully competent in the features of the hospital Icare LGT and community RiO computer systems and undergo further training when systems are updated and as the job requires.

Ordering, Receiving and Despatching Goods

Order all stock for services within site as relevant.

Maintain skills in ordering on SBS system.

Job description

Job responsibilities

Job Summary:

The post holder will be a member of the Acute Foot Service. The role will include:

First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.
To maintain service databases for inpatients and outpatients. Actioning discharges and liaising with other departments and agencies arranging onward care.
To participate in administration duties such as the answer phone, cancellation e-mails, post, date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the appropriate departments.
Be fully competent in the features of the hospital Icare LGT and community RiO computer systems and undergo further training when systems are updated and as the job requires.

Ordering, Receiving and Despatching Goods

Order all stock for services within site as relevant.

Maintain skills in ordering on SBS system.

Person Specification

Qualifications & Training

Essential

oGCSE English/maths or equivalent A -C
oNVQ - Business Administration level 3 or equivalent

Experience

Essential

oWorking within a busy office environment
oLearning new software packages as new systems are introduced within the Trust
oWorking with and contributing to a team
oEffectively dealing with sensitive, complex situations which may involve other colleagues, patients and families/carers
oExcellent organisational skills, especially under pressure
oEffectively communicating and overcome barriers including language, sight, hearing and speech problems

Desirable

Previous experience in health or social care setting

Knowledge

Essential

Numeracy
Ability to use MSOffice package, including Word, Access, Excel, Power point
Clear handwriting, spelling and grammar

Desirable

Use of electronic patient records systems, such as RiO

Person Specification

Qualifications & Training

Essential

oGCSE English/maths or equivalent A -C
oNVQ - Business Administration level 3 or equivalent

Experience

Essential

oWorking within a busy office environment
oLearning new software packages as new systems are introduced within the Trust
oWorking with and contributing to a team
oEffectively dealing with sensitive, complex situations which may involve other colleagues, patients and families/carers
oExcellent organisational skills, especially under pressure
oEffectively communicating and overcome barriers including language, sight, hearing and speech problems

Desirable

Previous experience in health or social care setting

Knowledge

Essential

Numeracy
Ability to use MSOffice package, including Word, Access, Excel, Power point
Clear handwriting, spelling and grammar

Desirable

Use of electronic patient records systems, such as RiO

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham High Street

London

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham High Street

London

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)