Diabetes Pump Administrator

Job description

Job responsibilities

To maintain a comprehensive spreadsheet of all pump patients to facilitate reimbursement of pump and consumables

To liaise with pump company reps and the Diabetes Specialist Nurses (DSNs) to arrange and facilitate virtual and in-person continuous glucose monitor (CGM)training sessions

To ensure training equipment, including demo pumps and demo continuous glucose monitors (CGM)are available by liaising with pump companies

To maintain and develop database for holding complex and confidential information

To deal with telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.

Person Specification

Qualifications

Essential

• Good general education with English and Maths to GCSE standard or equivalent
• Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration

Experience

Essential

• Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
• Ability to deal with a range of issues independently and efficiently
• Proven administrative experience

Knowledge and Skills

Essential

• Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
• Ability to work both autonomously and in a team
• Demonstrable experience of data collection, presentation, report writing and handling of data quality issues
• Ability to work with confidential data and information and deal with sensitive issues discreetly
• Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
• Ability to plan, organise and prioritise own workload and that of junior staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road

London

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)