Digital Support Services Manager
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Job summary
LGT IT is seeking a dynamic individual to fill the role of Digital Services Manager. This position involves leading the Desktop Support and related teams, and assisting the Digital Services & Cyber Security Operations Manager in delivering an exceptional service to the end users of the Trust's IT systems across clinical, community, and corporate settings. The ideal candidate will possess postgraduate qualifications in IT and have a substantial, proven track record in staff management in a busy environment.
The post holder will be responsible for the Desktop, laptop and Mobile end user support throughout the Trust.DesktopEngineers and other end user support resources effectively. They will also analyse, report and be responsible for the SLAs associated with end user support throughout the Trust.
A full UK driving licence is essential.
Previous applicants need not apply.
Main duties of the job
- Line manage the reporting staff to provide an efficient desktop and other end user device support services throughout the Trust.
- To act as a central point of information on BAU related queries from users and other Support Staff.
- To liaise with IT Service Desk and develop a meaningful interface between the IT Service and Desktop support.
- Monitor, assign and resolve calls logged on the IT Help Desk System as required.
- To produce required technical documentation. and SOPs.To liaise with suppliers ensuring that SLAs are adhered to.
- Manage system performance of all network servers and carry outsystem tuning as appropriate, alerting the senior technical staff to any performance issues.
- To provide support for IT Projects, work closely with Trust and third party project managers and carry out capacity planning to ensure that systems resources are available to meet growth in demand.
- Provide technical guidance on IT security and ensure compliance with the Trust's Security Policy, reporting any suspected breach to the Cyber Security Manager.
- Undertake technical reviews of IT systems and analyse, report and take necessary actions on the provision of Digital IT services.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Details
Date posted
31 March 2025
Pay scheme
Agenda for change
Band
Band 7
Salary
£46,148 to £52,809 a year per annum plus HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
197-RF6354A
Job locations
University Hospital Lewisham
Lewisham High Street
London
SE13 6LH
Employer details
Employer name
Lewisham and Greenwich NHS Trust
Address
University Hospital Lewisham
Lewisham High Street
London
SE13 6LH
Employer's website
https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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