Job summary
This is an exciting and varied role for a very well organised, energetic and self-motivated person who is able to manage their own time and workload. The successful candidate should have previous administration experience, excellent communication skills, be proficient with varied IT systems and have analytical skills. The post holder must also be able to work well within a team.
The main responsibility will be to ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed. The Service Manager will provide support in developing efficient and effective patient centred services, including the transfer of the Urology service to Lewisham site, support the build and implementation of the Urology Investigation Unit (UIU) and the procedure room and support the Breast service reconfiguration work. The Service manager will need to meet key financial and operational performance targets, and putting in place effective processes for delivering national and local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness, service improvement and financial flows.
This is an excellent opportunity for someone looking to develop into a more Senior Management role.
For more information concerning the post and an informal visit, please contact Karin Hofmeijer, General Manager via email Karin.hofmeijer@nhs.net or 0208 836 4971.
Main duties of the job
Provide timely, efficient and effective operational service management leadership for both services within the Surgical Division to ensure these are responsive, innovative and provided to the highest possible clinical and performance standards.
Provide clear leadership ensuring that all staff are appropriately managed and developed, and that they are efficient, effective, engaged and motivated.
Take forward agreed projects to improve service delivery and patient experience in key areas.
Lead on ensuring that all performance/quality targets are met.
Problem solve as appropriate, and develop and implement lasting solutions in
conjunction with clinical colleagues. To be a key member of the Surgical Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
Be responsible for the day to day efficient and effective operational management of the Endoscopy and Gastroenterology services, supporting the Clinical Service Leads and Assistant General Manager in all matters affecting the delivery of core services.
Support the Trusts performance management framework and be accountable for performance in those specialties against all key dimensions within the framework, including the achievement of national access targets, taking corrective action as required;
Support clinical teams Urology and Vascular services to respond to operational issues on a day-to-day basis and ensure issues are swiftly resolved. To implement longer term solutions to issues raised, when required. These will range from basic administration issues to more complex approaches requiring the support and agreement of large teams of people and management of projects that deliver change.
Contribute to the development of the strategic direction and annual business planning of the Urology and Vascular services and to assist in the determination of policy and strategy with the Surgical Division.
Work with Clinical Leads/Service Leads to develop and deliver high quality,
responsive and cost-effective services in line with SEL strategy and organisational objectives.
Provide and develop a working environment and open culture which fosters high
morale and commitment among all staff and promote their well-being and
personal development.
Develop a strong understanding of the local and regional provision of Urology and Vascular services outside the Trust and work with the clinical leads to react to changes in that provision to secure strong services and market share within the Trust.
Ensure the establishment and maintenance of good relationships and communication throughout Urology and Vascular services, including the wider multi-disciplinary teams that play a role in delivery of the services, promoting a culture where clinical and other staff are actively involved in decisions on how services are provided and targets delivered.
Deal directly with key external stakeholders including NHS-England, Public Health England, local Commissioners, other external agencies and contractors as required. To contribute to and support any clinical/service-related networks associated with the Urology and Vascular services.
Support the production of accurate and timely information for the Urology and Vascular services.
Job description
Job responsibilities
Be responsible for the day to day efficient and effective operational management of the Endoscopy and Gastroenterology services, supporting the Clinical Service Leads and Assistant General Manager in all matters affecting the delivery of core services.
Support the Trusts performance management framework and be accountable for performance in those specialties against all key dimensions within the framework, including the achievement of national access targets, taking corrective action as required;
Support clinical teams Urology and Vascular services to respond to operational issues on a day-to-day basis and ensure issues are swiftly resolved. To implement longer term solutions to issues raised, when required. These will range from basic administration issues to more complex approaches requiring the support and agreement of large teams of people and management of projects that deliver change.
Contribute to the development of the strategic direction and annual business planning of the Urology and Vascular services and to assist in the determination of policy and strategy with the Surgical Division.
Work with Clinical Leads/Service Leads to develop and deliver high quality,
responsive and cost-effective services in line with SEL strategy and organisational objectives.
Provide and develop a working environment and open culture which fosters high
morale and commitment among all staff and promote their well-being and
personal development.
Develop a strong understanding of the local and regional provision of Urology and Vascular services outside the Trust and work with the clinical leads to react to changes in that provision to secure strong services and market share within the Trust.
Ensure the establishment and maintenance of good relationships and communication throughout Urology and Vascular services, including the wider multi-disciplinary teams that play a role in delivery of the services, promoting a culture where clinical and other staff are actively involved in decisions on how services are provided and targets delivered.
Deal directly with key external stakeholders including NHS-England, Public Health England, local Commissioners, other external agencies and contractors as required. To contribute to and support any clinical/service-related networks associated with the Urology and Vascular services.
Support the production of accurate and timely information for the Urology and Vascular services.
Person Specification
Training & Qualifications
Essential
- Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
- Recognised post-graduate management qualification or equivalent experience.
Desirable
Experience
Essential
- Significant general and operational management experience to include the management of a large multi-disciplinary group of staff - part of which to have been in the NHS
- A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high-quality service, within a clinical setting, with multidisciplinary teams.
- Experience of team working and building and maintaining effective working relationships in a multidisciplinary environment
- Fully developing staff potential through facilitating training, development and education initiatives
- Demonstrable ability to lead and influence
- Evidence of sound budgetary management experience
- Demonstrable experience of relationship management with external regulatory bodies
- Intermediate IT software experience - internet based, databases, information systems and key MS office packages
- Experience of managing a busy administration workload with conflicting priorities
- Experience of handling confidential and sensitive information in accordance with the Data Protection Act
- Experience of contributing to the design and development of standard and bespoke data reports
- Experience of using initiative and enthusiasm to problem solve/develop the services with minimum disruption to the office
- Experience of contributing to policy development and implementation
Desirable
- Clinical background
- Experience of working with external organisations (CCGs, GP practices)
- Experience in managing quality/ clinical audit/ clinical governance/ risk management issues
Knowledge
Essential
- Quality focussed with an innovative approach and ability to solve complex problems
- Ability to work under pressure and to prioritise duties
- Knowledge of health service structure and proposed changes
- Knowledge and ability to design and implement policies and procedures
- Excellent verbal and written communication skills
- Strong customer service skills where negotiation and influencing skills may be required
- Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines
- Ability to analyse a wide variety of sometimes complex situations/ information and make decisions within agreed guidelines
- Ability to write and present clear, concise reports and statistical information
- Intermediate IT skills to include MS Word, Outlook and Excel
- Ability to establish and develop administrative and management systems
Personal Qualities
Essential
- Proven self-confidence and ability to confidently state own position on issues.
- Flexibility - adapts to ensure achievement of objectives within constantly changing situations and environments.
- Self-motivated - possesses high internal work standards, sets stretching yet attainable goals; wants to do things better and to measure progress against targets.
- Strong sense of commitment to openness, honesty and integrity in undertaking the role.
- Commitment to ongoing life long learning and personal development.
- Motivation - driven by a genuine interest and concern for the quality and appropriateness of patient services.
- Ability to travel to all other Trust sites
Person Specification
Training & Qualifications
Essential
- Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
- Recognised post-graduate management qualification or equivalent experience.
Desirable
Experience
Essential
- Significant general and operational management experience to include the management of a large multi-disciplinary group of staff - part of which to have been in the NHS
- A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high-quality service, within a clinical setting, with multidisciplinary teams.
- Experience of team working and building and maintaining effective working relationships in a multidisciplinary environment
- Fully developing staff potential through facilitating training, development and education initiatives
- Demonstrable ability to lead and influence
- Evidence of sound budgetary management experience
- Demonstrable experience of relationship management with external regulatory bodies
- Intermediate IT software experience - internet based, databases, information systems and key MS office packages
- Experience of managing a busy administration workload with conflicting priorities
- Experience of handling confidential and sensitive information in accordance with the Data Protection Act
- Experience of contributing to the design and development of standard and bespoke data reports
- Experience of using initiative and enthusiasm to problem solve/develop the services with minimum disruption to the office
- Experience of contributing to policy development and implementation
Desirable
- Clinical background
- Experience of working with external organisations (CCGs, GP practices)
- Experience in managing quality/ clinical audit/ clinical governance/ risk management issues
Knowledge
Essential
- Quality focussed with an innovative approach and ability to solve complex problems
- Ability to work under pressure and to prioritise duties
- Knowledge of health service structure and proposed changes
- Knowledge and ability to design and implement policies and procedures
- Excellent verbal and written communication skills
- Strong customer service skills where negotiation and influencing skills may be required
- Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines
- Ability to analyse a wide variety of sometimes complex situations/ information and make decisions within agreed guidelines
- Ability to write and present clear, concise reports and statistical information
- Intermediate IT skills to include MS Word, Outlook and Excel
- Ability to establish and develop administrative and management systems
Personal Qualities
Essential
- Proven self-confidence and ability to confidently state own position on issues.
- Flexibility - adapts to ensure achievement of objectives within constantly changing situations and environments.
- Self-motivated - possesses high internal work standards, sets stretching yet attainable goals; wants to do things better and to measure progress against targets.
- Strong sense of commitment to openness, honesty and integrity in undertaking the role.
- Commitment to ongoing life long learning and personal development.
- Motivation - driven by a genuine interest and concern for the quality and appropriateness of patient services.
- Ability to travel to all other Trust sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
