Job summary
The post-holder will assist the Registration Authority (RA) Manager and information governance Officer (information security) in the delivery of the RA service and its on-going operation and maintenance across the organisation. Duties include all aspects of the RA service and provide necessary administration support to the Information Governance department.
The post holder will help aid the RA Manager and information governance Officer (information security) in ensuring that appropriate staff are registered for, and issued with Smartcards, following correct national and local procedures.
To provide advice and assistance in monitoring staff access to systems and ensuring relevant roles, business functions and units are set up to support clinical and corporate functions
Main duties of the job
Provide support to the Information Governance function in all aspects of the Registration Authority to the RA Manager and RA Agent
Aiding the RA Manager and RA Agent in supporting deployments of National Programme applications
To support the implementation of RA related projects across the Trust
To help assist the RA Team to secure storage of documentation, equipment and consumables that are required for the operation of the RA function.
Supporting the RA Manager and RA Agent in establishing standard operating procedures to revoke and cancel user access, ensuring that the procedures are adhered to.
Occasional travel to other sites in the Trust to issue smartcards to users or troubleshoot RA related problems
Troubleshoot both hardware and software issues in relation to RA services.
Support in monitoring RA performance and escalate all non-compliance to the appropriate management level.
Support in reviewing responsibility for the safe keeping of Smartcards and equipment.
The post holder may be required to participate in provision of an extended hours service.
Other ad-hoc duties required to meet the needs of the service.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
Key Result Areas & Performance:
Registration Authority
Provide support to the Information Governance function in all aspects of the Registration Authority to the RA Manager and RA Agent
Aiding the RA Manager and RA Agent in supporting deployments of National Programme applications
To support the implementation of RA related projects across the Trust
To help assist the RA Team to secure storage of documentation, equipment and consumables that are required for the operation of the RA function.
Supporting the RA Manager and RA Agent in establishing standard operating procedures to revoke and cancel user access, ensuring that the procedures are adhered to.
Occasional travel to other sites in the Trust to issue smartcards to users or troubleshoot RA related problems
Troubleshoot both hardware and software issues in relation to RA services.
Support in monitoring RA performance and escalate all non-compliance to the appropriate management level.
Support in reviewing responsibility for the safe keeping of Smartcards and equipment.
The post holder may be required to participate in provision of an extended hours service.
Other ad-hoc duties required to meet the needs of the service.
Information Technology
To liaise with the ICT Department to ensure RA processes are followed and understood within the provision of the ICT Service Desk function.
To work with the ICT Department to ensure that access control mechanisms are in place and working as intended (for example Track-it)
To support the monitoring and audit of access control mechanisms of the Trusts ICT clinical systems
Information Governance
To work closely with the RA Manager and RA Agent to ensure the Trusts compliance of RA and access control requirements as outlined in the Data Security and Protection Toolkit.
Monitor and report regularly to the RA Manager and RA Agent on any Confidentiality or Data Protection issues arising from the use of RA management system and other systems relating to access control.
To support the RA Manager, RA Agent, and EPR Teams in managing user access.
Access Control Management
To liaise the ICT Department and other systems managers (Information Asset Owners) in maintaining access control procedures and policies to ICT systems when required.
To assist Information Asset Owner (RA Agent and Identification Officer) in auditing access control procedures of systems under their control.
Identity Management
To support the RA Manager and RA Agent Information Governance function in maintaining Identity Management procedures
Information Security Awareness
Working with the RA Manager and RA Agent to raise Information Security Awareness around RA systems and other access control mechanisms
Job description
Job responsibilities
Key Result Areas & Performance:
Registration Authority
Provide support to the Information Governance function in all aspects of the Registration Authority to the RA Manager and RA Agent
Aiding the RA Manager and RA Agent in supporting deployments of National Programme applications
To support the implementation of RA related projects across the Trust
To help assist the RA Team to secure storage of documentation, equipment and consumables that are required for the operation of the RA function.
Supporting the RA Manager and RA Agent in establishing standard operating procedures to revoke and cancel user access, ensuring that the procedures are adhered to.
Occasional travel to other sites in the Trust to issue smartcards to users or troubleshoot RA related problems
Troubleshoot both hardware and software issues in relation to RA services.
Support in monitoring RA performance and escalate all non-compliance to the appropriate management level.
Support in reviewing responsibility for the safe keeping of Smartcards and equipment.
The post holder may be required to participate in provision of an extended hours service.
Other ad-hoc duties required to meet the needs of the service.
Information Technology
To liaise with the ICT Department to ensure RA processes are followed and understood within the provision of the ICT Service Desk function.
To work with the ICT Department to ensure that access control mechanisms are in place and working as intended (for example Track-it)
To support the monitoring and audit of access control mechanisms of the Trusts ICT clinical systems
Information Governance
To work closely with the RA Manager and RA Agent to ensure the Trusts compliance of RA and access control requirements as outlined in the Data Security and Protection Toolkit.
Monitor and report regularly to the RA Manager and RA Agent on any Confidentiality or Data Protection issues arising from the use of RA management system and other systems relating to access control.
To support the RA Manager, RA Agent, and EPR Teams in managing user access.
Access Control Management
To liaise the ICT Department and other systems managers (Information Asset Owners) in maintaining access control procedures and policies to ICT systems when required.
To assist Information Asset Owner (RA Agent and Identification Officer) in auditing access control procedures of systems under their control.
Identity Management
To support the RA Manager and RA Agent Information Governance function in maintaining Identity Management procedures
Information Security Awareness
Working with the RA Manager and RA Agent to raise Information Security Awareness around RA systems and other access control mechanisms
Person Specification
Qualifications and Training
Essential
- Good standard of education NVQ 2
- GCSE English Language or equivalent
- Clear handwriting and spelling
- Numerate
Desirable
- Registration Authority Training
Experience
Essential
- Experience in an acute healthcare organisation.
- Previous experience of working in a busy environment
- Previous experience in an admin role
Desirable
- Registration Authority service experience
- Electronic Patient Records (EPR) Projects experience
Knowledge
Essential
- Ability to communicate effectively at all levels in a complex, multi-disciplinary environment, both orally and in writing.
- Ability to troubleshoot certain related problems
- Support users in non-technical smartcard related problems
Desirable
- Understanding and knowledge of confidentiality and data protection.
Person Specification
Qualifications and Training
Essential
- Good standard of education NVQ 2
- GCSE English Language or equivalent
- Clear handwriting and spelling
- Numerate
Desirable
- Registration Authority Training
Experience
Essential
- Experience in an acute healthcare organisation.
- Previous experience of working in a busy environment
- Previous experience in an admin role
Desirable
- Registration Authority service experience
- Electronic Patient Records (EPR) Projects experience
Knowledge
Essential
- Ability to communicate effectively at all levels in a complex, multi-disciplinary environment, both orally and in writing.
- Ability to troubleshoot certain related problems
- Support users in non-technical smartcard related problems
Desirable
- Understanding and knowledge of confidentiality and data protection.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
