Voluntary Services Lead

Job description

Job responsibilities

Key responsibilities:

To be responsible for the day-to-day efficient and effective operational management of the Voluntary Service across all sites.

To line manage the Voluntary services department staff and support the volunteer team across all sites.

To lead on the pro-active and sustainable development of innovative volunteer services that support patients and staff in line with the Trust requirements and plans.

To provide leadership and strategic direction in the development of the Voluntary Services that supports delivery of the Trust and Directorate objectives.

To provide highly efficient support and excellent customer service to volunteers, potential volunteers and staff managing those volunteers.

Work with host areas to ensure volunteers are well-managed and supported, and to continue to develop structures for successful placements.

To develop and implement an effective volunteer infrastructure including recruitment and placement processes, relevant security checks, database management, bespoke training programme, and support and reward structures.

Produce reports to relevant committees as required which provide updates on voluntary services projects

Develop and expand upon the programme of events and activities that demonstrate the value the organisation places on volunteers.

Please see Voluntary Services Lead JD document for full list of duties for this role.

Person Specification

Qualifications

Essential

• Educated to post graduate qualification level or equivalent.

Experience and Knowledge

Essential

• Strong understanding of working with volunteers, and effective deployment of volunteers in a health care setting.
• Experience in delivering excellent supporter/customer service and an understanding of the importance of this.
• Clear vision of how to utilise volunteers in creative ways.
• Experience of working in the acute sector NHS.
• Experience of working building positive and effective relationships with colleagues at all levels, peers and volunteers.
• Experience in a managerial role at the equivalent of a band 7 in the NHS.
• Experience of interacting with community groups, and patient centred charitable organisations and an understanding of the challenges faced by such organisations.
• Methodological approach to problem solving and ability to review and redesign the service according to need and legislation

Desirable

• Experience of working with volunteers
• Training experience
• Experience of working with community health or social care services
• Experience of co-ordinating and/or managing events

Skills

Essential

• Excellent communication and interpersonal skills.
• Strong IT skills, database management and report writing
• Able to work under pressure, prioritise tasks and work to deadlines.
• Strong influencing and negotiation skills
• Effective multidisciplinary team member.
• Presentation skills and the ability to present to a wide range of stakeholders
• Ability to motivate volunteers from a wide range of backgrounds
• Conflict resolution skills and the ability and willingness to offer pastoral support to volunteers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham and Queen Elizabeth Hospital (Cross-site)

Lewisham High Street

London

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)