Associate Service Manager

Job description

Job responsibilities

To ensure that the Divisions activities focus on supporting patient care within available resources and in line with the strategic direction of the Division and the Trust.

Responsible for the delivery of identified quality and service improvement projects or development programmes that contribute to the modernisation of patient services.

To ensure the delivery of excellent, patient focused and cost-effective services which are responsive to the needs of patients, carers and General Practitioners and are in line with the Trusts strategic direction and service plans.

To set and review standards of inpatient and outpatient-based services continuously, in line with the national performance targets, local contractual requirements, activity and financial targets.

To play an active role within the Divisions Management Team, participating in the full range of the Divisions affairs.

Deal with and respond where appropriate to all complaints and PALS concerns in accordance with Trust policy, ensuring that any necessary remedial action is taken.

To ensure the efficient organisation of services, co-ordinating Consultant and junior doctors leave in order to support the delivery of 18 week and access targets.

Support the Divisional Management Team to achieve CIP targets and work with key stakeholders and partners to maximise the QIPP agenda

To compile on a regular basis complaints analysis for the Division Team ensuring that these are updated within the set timescales.

To attend and participate in Divisional Meetings and to represent the Division (or Trust) at external meetings as required.

To attend relevant departmental meetings within the Trust to represent the Division and provide updates on various issues e.g. Service Delivery, HR issues, Health & Safety matters, Security issues.

As a member of the Divisions Management Team, ensure that the Division meets performance targets.

To identify and lead change management and redesign projects to achieve access targets.

To undertake risk assessment for areas of responsibility and ensure that appropriate health and safety, fire and other statutory regulations are adhered to.

To provide regular reports to the Division Team relating to activity, identifying adverse variances and monitoring activity trends.

To ensure accurate recording of all activity within area for which the postholder is responsible, including any service plan monitoring information as required.

To monitor achievements of quality standards, particularly performance targets and support initiatives to maximise throughput and minimise delayed discharges.

To prepare monthly performance monitoring reports for the Divisions Management Team and to prepare more detailed quarterly analysis of performance trends.

To prepare Business Cases for service developments for submission both internally and externally as required.

To act as the Divisions link for both internal and external IT developments, in particular to support the development of the Electronic Patient Record.

To support the Division in planning and scheduling for capital developments.

To deputise for the other Service Managers in periods of absence.

Workforce and Education

Create a culture which fosters staff involvement, a progressive attitude to work life issues, is free from harassment and bullying and respects the dignity and diversity of all staff.

Be responsible for the recruitment, management and development of all non[1]medical staff in area of responsibility, and enable them to deliver a high quality service and fulfil their individual potential.

To undertake staff appraisal for non-medical staff, setting objectives and identifying training and development needs in accordance with the Trust Performance Management Guidance.

To conduct return to work interviews for any periods of sickness and to monitor and manage sickness absence within area of responsibility.

To take appropriate action with issues of staff discipline, grievance, poor performance and sickness within area of responsibility, in accordance with the Trusts procedures.

Person Specification

Qualifications and Training

Essential

• Educated to first level degree or equivalent experience
• Management/leadership qualification or equivalent experience at post graduate level
• Further relevant training

Desirable

• Masters degree
• Clinical background

Experience

Essential

• Proven experience of working in a management/leadership role in an acute healthcare environment
• Experience of leading and motivating a team
• Identifying and interpreting national policy and implementing required changes
• Experience of managing waiting lists

Desirable

• Responsible for a budget and budget setting
• Business case development and annual planning, longer term planning

Knowledge and Skills

Essential

• Awareness of current legislation and developments and agenda within the NHS, particularly in relation to 18 weeks RTT.
• Financial procedures including budget setting and working knowledge of financial processes
• Business planning /annual planning/long term planning
• In depth understanding of change management
• Able to use IT systems including Microsoft Office
• Knowledge of service improvements/transformation and project management
• Good analytical and problem solving skills - ability to analyse highly complex data/information and make judgements/draw conclusions - including ability to respond to unexpected demands
• Risk management and governance
• Able to oversee medical workforce rotas.
• Able to efficiently deploy staff to cover the rota on a daily basis to reduce the need for locum expenditure balanced with meeting the needs of the service

Desirable

• NHS IT Systems

Knowledge and Skills Personal Qualities

Essential

• Ability to work independently and make autonomous decisions
• Strong communication skills both written and verbal - able to provide and receive highly complex, sensitive information and use persuasion, influencing and negotiation with individuals and groups including stakeholders
• Ability to embrace, lead and drive change
• Ability to organise and prioritise own workload and direct the work of others and adjust plans as required both in the short and long term
• Able to work flexibly to meet the demands of the role
• Demonstrates a strong desire to improve performance and services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Lewisham

London

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)