IT Service Desk Analyst

Lewisham and Greenwich NHS Trust

This job is now closed

Job summary

We have an exciting opportunity and are looking to recruit an enthusiastic motivated individual to the post of IT Service Desk Analyst, who will become part of a fast- paced team providing first line fault resolution or swift and effective referral to Network, Desktop or Telecom support technicians. This entry level opportunity would ideally suit individuals looking to take their first career step into IT.

Main duties of the job

The IT Service Desk Team handle requests and support calls relating to IT and Telephony at the Trust. A sound knowledge of PC's and Microsoft Office applications is required.

The jobholder will require the ability to manage and prioritise a busy workload and ideally haveprevious experience of working in a customer services environment. The jobholder will also have excellent interpersonal skills and thrive on working as part of a team. Excellent administrative, numerical, and organisational skills are essential.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

13 June 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum plus HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

197-RF5404

Job locations

University Hospital Lewisham

Lewisham High Street

London

SE13 6LH

Job description

Job responsibilities

The IT Service Desk provides 1st line telephone, email, and self-service support for all IT service users. The aim is to provide a single point of contact for all IT faults and queries and ensure that all service requests are logged for network, infrastructure, desktop, telecommunications, key corporate patient related systems. The Service Desk will log service calls and re-set passwords for the network and NHS Mail.

Job description

Job responsibilities

Person Specification

Education, qualifications, and training

Essential

A Level education or equivalent

Desirable

ITIL Foundation Cert MCDST Certification

Experience

Desirable

Previous NHS experience
IT service desk Experience
Experience of using IT Service Desk tool

Person Specification

Education, qualifications, and training

Essential

A Level education or equivalent

Desirable

ITIL Foundation Cert MCDST Certification

Experience

Desirable

Previous NHS experience
IT service desk Experience
Experience of using IT Service Desk tool

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.