Assistant Service Manager

Lewisham and Greenwich NHS Trust

This job is now closed

Job summary

To assist the General Manager to develop and deliver high quality, patient / service user focused and cost-effective pathways and service meeting the requirements of our commissioners and the Trust's Annual Business Plan. The post holder will work with the Clinical Governance team to co-ordinate risk and complaint management, across the community services. It is envisaged that 2 days per week will focus on quality and risk with a flexible approach.

To contribute to the overall divisional strategy in providing and developing a working environment and open culture which fosters high morale and commitment among all staff and promotes their wellbeing, professional and personal development.

Main duties of the job

To assist the Head of Nursing in monitoring and improving quality and patient safety in the community services

To assist the Divisional Management Team in ensuring the smooth and effective running of the Division.

To ensure that the Division's activities focus on supporting patient care within available resources and in line with the strategic direction of the Division and the Trust.

Responsible for the delivery of identified quality and service improvement projects or development programmes that contribute to the modernisation of patient services

To ensure the delivery of excellent, patient focused and cost-effective services which are responsive to the needs of patient's, carers and General Practitioners and are in line with the Trust's strategic direction and service plans.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

12 June 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year per annum plus HCA

Contract

Permanent

Working pattern

Full-time

Reference number

197-AJ5372a

Job locations

University Hospital Lewisham

Lewisham High Street

London

SE13 6LH

Job description

Job responsibilities

To set and review standards of inpatient and outpatient-based services continuously, in line with the national performance targets, local contractual requirements, activity and financial targets.

To play an active role within the Divisions Management Team, participating in the full range of the Divisions affairs.

Deal with and respond where appropriate to all complaints in accordance with Trust policy, ensuring that any necessary remedial action is taken.

Support the Divisional Management Team to achieve CIP targets and work with key stakeholders and partners to maximise the QIPP agenda

To compile on a regular basis complaints analysis for the Division Team ensuring that these are updated within the set timescales.

To attend and participate in Divisional Meetings and to represent the Division (or Trust) at external meetings as required.

To attend relevant departmental meetings within the Trust to represent the Division and provide updates on various issues e.g. Service Delivery, HR issues, Health & Safety matters, Security issues.

As a member of the Divisions Management Team, ensure that the Division meets performance targets.

To identify and lead change management and redesign projects to achieve access targets.

To undertake risk assessment for areas of responsibility and ensure that appropriate health and safety, fire and other statutory regulations are adhered to.

To provide regular reports to the Division Team relating to activity, identifying adverse variances and monitoring activity trends.

To ensure accurate recording of all activity within area for which the postholder is responsible, including any service plan monitoring information as required.

To monitor achievements of quality standards, particularly performance targets and support initiatives to maximise throughput and minimise delayed discharges.

To prepare monthly performance monitoring reports for the Divisions Management Team and to prepare more detailed quarterly analysis of performance trends.

To act as the Divisions link for both internal and external IT developments, in particular to support the development of the Electronic Patient Record.

To support the Division in planning and scheduling for capital developments

To deputise for the other Service Managers in periods of absence.

Job description

Job responsibilities

To set and review standards of inpatient and outpatient-based services continuously, in line with the national performance targets, local contractual requirements, activity and financial targets.

To play an active role within the Divisions Management Team, participating in the full range of the Divisions affairs.

Deal with and respond where appropriate to all complaints in accordance with Trust policy, ensuring that any necessary remedial action is taken.

Support the Divisional Management Team to achieve CIP targets and work with key stakeholders and partners to maximise the QIPP agenda

To compile on a regular basis complaints analysis for the Division Team ensuring that these are updated within the set timescales.

To attend and participate in Divisional Meetings and to represent the Division (or Trust) at external meetings as required.

To attend relevant departmental meetings within the Trust to represent the Division and provide updates on various issues e.g. Service Delivery, HR issues, Health & Safety matters, Security issues.

As a member of the Divisions Management Team, ensure that the Division meets performance targets.

To identify and lead change management and redesign projects to achieve access targets.

To undertake risk assessment for areas of responsibility and ensure that appropriate health and safety, fire and other statutory regulations are adhered to.

To provide regular reports to the Division Team relating to activity, identifying adverse variances and monitoring activity trends.

To ensure accurate recording of all activity within area for which the postholder is responsible, including any service plan monitoring information as required.

To monitor achievements of quality standards, particularly performance targets and support initiatives to maximise throughput and minimise delayed discharges.

To prepare monthly performance monitoring reports for the Divisions Management Team and to prepare more detailed quarterly analysis of performance trends.

To act as the Divisions link for both internal and external IT developments, in particular to support the development of the Electronic Patient Record.

To support the Division in planning and scheduling for capital developments

To deputise for the other Service Managers in periods of absence.

Person Specification

Qualifications and Training

Essential

Educated to first level degree or equivalent experience Further relevant training

Experience

Essential

Proven experience of working in a management/leadership role.
Experience of leading and motivating a team
Leading service changes to improve performance and leading projects
Identifying and interpreting national policy and implementing required changes.

Desirable

Business case development and annual planning, longer term planning
Demonstrate an understanding of risk management systems and processes within the Trust

Knowledge and Skills

Essential

Financial procedures including budget setting and working knowledge of financial processes Business planning /annual planning/long term planning
Able to use IT systems including Microsoft Office Knowledge of service improvements/transformation and project management
Good analytical and problem solving skills - ability to analyse highly complex data/information and make judgements/draw conclusions - including ability to respond to unexpected demands Risk management and governance

Desirable

NHS IT Systems Experience dealing with complaints. Knowledge of QI methodology

Personal Qualities

Essential

Ability to work independently and make autonomous decisions Strong communication skills both written and verbal - able to provide and receive highly complex, sensitive information and use persuasion, influencing and negotiation with individuals and groups including stakeholders
Ability to embrace, lead and drive change Ability to organise and prioritise own workload and direct the work of others and adjust plans as required both in the short and long term
Able to work flexibly to meet the demands of the role Demonstrates a strong desire to improve performance and services

Person Specification

Qualifications and Training

Essential

Educated to first level degree or equivalent experience Further relevant training

Experience

Essential

Proven experience of working in a management/leadership role.
Experience of leading and motivating a team
Leading service changes to improve performance and leading projects
Identifying and interpreting national policy and implementing required changes.

Desirable

Business case development and annual planning, longer term planning
Demonstrate an understanding of risk management systems and processes within the Trust

Knowledge and Skills

Essential

Financial procedures including budget setting and working knowledge of financial processes Business planning /annual planning/long term planning
Able to use IT systems including Microsoft Office Knowledge of service improvements/transformation and project management
Good analytical and problem solving skills - ability to analyse highly complex data/information and make judgements/draw conclusions - including ability to respond to unexpected demands Risk management and governance

Desirable

NHS IT Systems Experience dealing with complaints. Knowledge of QI methodology

Personal Qualities

Essential

Ability to work independently and make autonomous decisions Strong communication skills both written and verbal - able to provide and receive highly complex, sensitive information and use persuasion, influencing and negotiation with individuals and groups including stakeholders
Ability to embrace, lead and drive change Ability to organise and prioritise own workload and direct the work of others and adjust plans as required both in the short and long term
Able to work flexibly to meet the demands of the role Demonstrates a strong desire to improve performance and services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information