Job summary
We are looking for an excellent, highly motivated and talented individual to provide direct support to both the Chief Medical Officer (CMO) and Chief Nursing Officer (CNO) of Lewisham and Greenwich NHS Trust (the Trust). You will be working closely with them to lead, organise and facilitate the effective delivery of each of their portfolios, and to ensure the efficient and effective operation of the CMO and CNO office on a daily basis.
The successful candidate will be able to co-ordinate and manage multiple pressures so that the CMO and CNO are able to concentrate on their priorities and maximise the use of their time in delivering their objectives.
This is an exciting opportunity to work in a dynamic role at the heart of an NHS Trust. The role will provide the opportunity to be involved with interesting, complex and high-profile work across the organisation. You will need to be motivated, pro-active and a self-starter. You will be adept at navigating the political landscape and willing to grow your networks and build new relationships in order to deliver your objectives. The role will offer you the opportunity to hone and develop the skills you already have to the next level as well as developing new skills in this role
Main duties of the job
You will be responsible for supporting the CMO and CNO in helping them to deliver their various responsibilities across the breadth of their remit. Although this will vary on a day-to-day basis such responsibilities may include:
- Leading the efficient and effective operation of the CMO and CNO office on a daily basis.
- Using a project management approach to support each director to deliver and achieve key milestones and objectives within their portfolio.
- Ensure the engagement of individuals critical to the delivery of objectives and facilitate events to enable engagement and communication of plans.
- Develop an understanding of key organisational objectives; anticipate, establish and facilitate future programmes and projects that will be required to ensure these are delivered within the remit of the CMO and CNO roles
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
- Organise and direct both the Chief Medical Officer and Chief Nursing Officer office and portfolio efficiently and effectively to ensure key programmes and portfolios are delivered on time.
- Manage and implement multiple interrelated projects in support of specific strategies within the CMO and CNO portfolios from contract/proposal of initiative to final operation stage including benefits, risks and dependencies of the key issues.
- Maintain an understanding of the strategic goals and objectives of the Trust and related programmes and ensure the CMO and CNO portfolios and programmes of work support the direction whilst ensuring the delivery of safe and high-quality patient care.
- Responsible for writing, editing and implementation of policies and procedures within the CMO and CNO portfolios. The postholder will be expected to interpret, write and support implementation of policies, ensuring external policies from national bodies; for example, HEE or NMC or NSPA, will be applied accurately and appropriately within our internal policies and are communicated with evidence of implementation. The postholder will also be expected to review and monitor the implementation of policies within our partners across SEL and evaluate whether they should be applied to our policies and procedures to ensure variation is limited and best practice is achieved.
- Where required, deliver or assure on statutory functions, including that of the Responsible Officer and the Caldicot Guardian function.
- Support the management of investigations that are highly confidential.
- Ensure high quality and effective methods of communication across the Trust and with external agencies including partner organisations, regulatory bodies and service user groups in relation to the CMO and CNO projects and portfolios. Strong motivational and persuasive skills are required. The postholder must communicate across groups of staff and adapt the communication to the correct level and background of the audience to ensure the message is received and understood. The postholder will be expected to communicate with patients and public on occasion in highly sensitive, confidential, and contentious situations. They must be able to adapt their communication to ensure these situations are managed sensitively and supportively, and to recognise and prioritise when urgent matters are disclosed.
- Handle significantly complex and, sometimes highly confidential, information. The postholder will be required to analyse information from multiple providers such as the ICB and external regulators such as the GMC. They will need to make judgements regarding the implications of decisions and actions, and communicate these accordingly.
- Secure full engagement, develop and maintain highly collaborative relationships with a wide range of key stakeholders modelling a collaborative and influencing style of team working.
- Monitor, interpret and quality assure progress against deliverables.
- Develop and implement qualitative and quantitative measures to determine performance against strategy and plans. The postholder will provide a significant contribution to the creation of any plans, working with Senior Divisional and Corporate teams to develop these. For example: Patient Safety Strategy and Actions Plans in response to Regulatory concerns. The postholder will be expected to support and sometimes lead the delivery of strategy and plans, this includes ensuring goals, milestones and objectives are set and performance managed to achieve. This will also require leadership ability to engage teams and support the delivery of programmes.
- Appropriately report progress against strategy through representation at senior management meetings, external forums and by written reports to relevant committees and meetings.
- Lead the internal and external linkages and inter-dependencies (e.g., Political or legislative change, structural or organisational strategy etc.) across the CMO and CNO portfolios and incorporate any changes into projects.
- Work with the CMO and CNO, DCMOs and Deputy Medical Directors to facilitate, support and guide medical recruitment, education, realisation, and development. The postholder will line manage the two Executive PAs for the CMO and CNO, and will conduct sickness return to work meetings for the CMOs direct reports.
- Ensure the CMOs project managers deliver an effective medical appraisal system, and that appropriate monitoring is undertaken to provide assurance that internal and external performance targets are met and the revalidation process delivers the requirements of the national standards and performance targets.
- The postholder will have autonomy to exercise their judgement within their delegated responsibilities, and will be required to have periods of concentration when writing papers/ reports/ analysing data, but interruption is possible, so therefore they need to be able to rapidly prioritise time and work needed.
Job description
Job responsibilities
- Organise and direct both the Chief Medical Officer and Chief Nursing Officer office and portfolio efficiently and effectively to ensure key programmes and portfolios are delivered on time.
- Manage and implement multiple interrelated projects in support of specific strategies within the CMO and CNO portfolios from contract/proposal of initiative to final operation stage including benefits, risks and dependencies of the key issues.
- Maintain an understanding of the strategic goals and objectives of the Trust and related programmes and ensure the CMO and CNO portfolios and programmes of work support the direction whilst ensuring the delivery of safe and high-quality patient care.
- Responsible for writing, editing and implementation of policies and procedures within the CMO and CNO portfolios. The postholder will be expected to interpret, write and support implementation of policies, ensuring external policies from national bodies; for example, HEE or NMC or NSPA, will be applied accurately and appropriately within our internal policies and are communicated with evidence of implementation. The postholder will also be expected to review and monitor the implementation of policies within our partners across SEL and evaluate whether they should be applied to our policies and procedures to ensure variation is limited and best practice is achieved.
- Where required, deliver or assure on statutory functions, including that of the Responsible Officer and the Caldicot Guardian function.
- Support the management of investigations that are highly confidential.
- Ensure high quality and effective methods of communication across the Trust and with external agencies including partner organisations, regulatory bodies and service user groups in relation to the CMO and CNO projects and portfolios. Strong motivational and persuasive skills are required. The postholder must communicate across groups of staff and adapt the communication to the correct level and background of the audience to ensure the message is received and understood. The postholder will be expected to communicate with patients and public on occasion in highly sensitive, confidential, and contentious situations. They must be able to adapt their communication to ensure these situations are managed sensitively and supportively, and to recognise and prioritise when urgent matters are disclosed.
- Handle significantly complex and, sometimes highly confidential, information. The postholder will be required to analyse information from multiple providers such as the ICB and external regulators such as the GMC. They will need to make judgements regarding the implications of decisions and actions, and communicate these accordingly.
- Secure full engagement, develop and maintain highly collaborative relationships with a wide range of key stakeholders modelling a collaborative and influencing style of team working.
- Monitor, interpret and quality assure progress against deliverables.
- Develop and implement qualitative and quantitative measures to determine performance against strategy and plans. The postholder will provide a significant contribution to the creation of any plans, working with Senior Divisional and Corporate teams to develop these. For example: Patient Safety Strategy and Actions Plans in response to Regulatory concerns. The postholder will be expected to support and sometimes lead the delivery of strategy and plans, this includes ensuring goals, milestones and objectives are set and performance managed to achieve. This will also require leadership ability to engage teams and support the delivery of programmes.
- Appropriately report progress against strategy through representation at senior management meetings, external forums and by written reports to relevant committees and meetings.
- Lead the internal and external linkages and inter-dependencies (e.g., Political or legislative change, structural or organisational strategy etc.) across the CMO and CNO portfolios and incorporate any changes into projects.
- Work with the CMO and CNO, DCMOs and Deputy Medical Directors to facilitate, support and guide medical recruitment, education, realisation, and development. The postholder will line manage the two Executive PAs for the CMO and CNO, and will conduct sickness return to work meetings for the CMOs direct reports.
- Ensure the CMOs project managers deliver an effective medical appraisal system, and that appropriate monitoring is undertaken to provide assurance that internal and external performance targets are met and the revalidation process delivers the requirements of the national standards and performance targets.
- The postholder will have autonomy to exercise their judgement within their delegated responsibilities, and will be required to have periods of concentration when writing papers/ reports/ analysing data, but interruption is possible, so therefore they need to be able to rapidly prioritise time and work needed.
Person Specification
Education/Qualifications
Essential
- Evidence of continuing professional development educated to degree level in relevant subject or equivalent experience
- Evidence of continuing professional development
- Educated to Master's level or equivalent ability
Experience
Essential
- Experience in a management or operational leadership role - preferably within the NHS
- Demonstrable experience of successful change management
- Experience of delivering performance improvement
- Effective performance management of people and services to ensure delivery of key quality and access targets
- Experience in programme/project management
- Familiarity with basic IT applications and reporting tools to support own work
Knowledge and Skills
Essential
- Demonstrable analytical skills and an ability to understand and present complex information to a variety of audiences
- Clear understanding of national healthcare policy and strategic direction
- Demonstrable leadership and influencing skills
- Action oriented and adaptable to changing circumstances
- Thinks and solves problems creatively with staff involvement
- Provides authentic and clear communication and direction even in times of uncertainty/ambiguity
- Engages effectively across boundaries, breaking down silos, while operating in partnership with stakeholders towards a shared vision
Personal Qualities
Essential
- Excellent interpersonal and communication skills
- Strong, creative, open leadership style
- Able to lead and engage staff across an organisation from a variety of backgrounds
- Has the drive and energy to make things happen; frequently goes "above and beyond" the call of duty
- Resilience, drive and perseverance
- Flexibility
Person Specification
Education/Qualifications
Essential
- Evidence of continuing professional development educated to degree level in relevant subject or equivalent experience
- Evidence of continuing professional development
- Educated to Master's level or equivalent ability
Experience
Essential
- Experience in a management or operational leadership role - preferably within the NHS
- Demonstrable experience of successful change management
- Experience of delivering performance improvement
- Effective performance management of people and services to ensure delivery of key quality and access targets
- Experience in programme/project management
- Familiarity with basic IT applications and reporting tools to support own work
Knowledge and Skills
Essential
- Demonstrable analytical skills and an ability to understand and present complex information to a variety of audiences
- Clear understanding of national healthcare policy and strategic direction
- Demonstrable leadership and influencing skills
- Action oriented and adaptable to changing circumstances
- Thinks and solves problems creatively with staff involvement
- Provides authentic and clear communication and direction even in times of uncertainty/ambiguity
- Engages effectively across boundaries, breaking down silos, while operating in partnership with stakeholders towards a shared vision
Personal Qualities
Essential
- Excellent interpersonal and communication skills
- Strong, creative, open leadership style
- Able to lead and engage staff across an organisation from a variety of backgrounds
- Has the drive and energy to make things happen; frequently goes "above and beyond" the call of duty
- Resilience, drive and perseverance
- Flexibility
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
